As usual, the hotel itself was lovely, but this time, check-in was a nightmare. Checked in online, but when the code was inputted into the kiosk to collect the key, it didn’t work. Went to the desk and the receptionist was very rude. She argued for some time that it was user-error, and would not listen to what the issue was at all. Luckily, the manager stepped in, listened to the explanation, pulled up the reservation and had the problem with the code fixed in seconds. Their professionalism and courtesy was night and day. The receptionist could use the same customer-relations training that the manager obviously received. It was an unfortunate way to start this stay (since everything about this hotel is usually wonderful).