All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 327 out of 998 reviews
10 - Excellent
327
Rating 8 - Good. 479 out of 998 reviews
8 - Good
479
Rating 6 - Okay. 116 out of 998 reviews
6 - Okay
116
Rating 4 - Poor. 50 out of 998 reviews
4 - Poor
50
Rating 2 - Terrible. 26 out of 998 reviews
2 - Terrible
26
8.4/10
Cleanliness
8.4/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
Anthony
Travelled with partner
6 June 2024
Liked: Cleanliness, staff & service, amenities
This place is a perfect base to explore Reims . We parked in the car park upstairs , outside for free ( there is underground parking on site too ) The room was nice , overlooking the river .. from the hotel it’s walkable to the Cathedral quarter ( 10/12mins stroll ) and there’s a wealth of restaurant choices and bars there . This seemed a very walkable and safe city and the Mercure is a nice easy , cost effective hotel to use as a base for a visit .
Good stay at Mercure, easy to find and parking onsite. Main areas of the hotel were ok but room a little dated. Great location for a short walk into the city. Breakfast offering was quite basic.
The hotel was very comfortable and the staff very friendly. Parking is a bit pricey at €13 per night when the De Gaulle public car park 2 mins walk away is €4 for 24 hrs.
Good breakfast and dinner in the restaurant - menu du jour is good value. House wine was excellent.
Great welcome and perfect for a pre-Christmas trip
The reception staff were super welcoming and friendly. The free parking under the hotel was really convenient and easy to navigate. Great breakfast buffet too. We came for Christmas markets and it was just a short walk to the cathedral and then through the historic streets to the market.
Lovely large room with a massive, comfortable bed. Secure parking is great. Lovely receptionist- very engaging. Easy walk into the city centre and the beautiful cathedral.
Ian
Stayed 2 nights in Aug 2023
6/10 Okay
douglas
Business traveller, Travelled with group
24 Aug 2023
Liked: Staff & service
Ive been staying in this hotel occasionally for several years
to be honest it has gone down over the years, but i think this was the worst stay ever.
the towels were worn thin, the bath area was dirty and had meldew and its getting expensive.
every time i stay here the price goes up and at 11euros a pint
my friend who had a different room walked in to find water flowing out of the ceiling but they wouldnt give him a different room
once i would of highly recommended this place but now
i doubt
douglas
Stayed 1 night in Aug 2023
10/10 Excellent
Leonora
Travelled with family
22 Aug 2023
Liked: Cleanliness, staff & service, amenities
Fine for an overnight stay - close to Cathedral and good restaurants in town. Hotel staff lovely and helpful. Clean and parking superb.
Nice hotel 10 minutes walk from Cathedral in Reims. Parking and breakfast is extra. But breakfast was good. Like many hotels we tried, AC present but not working. Shower was slippery.