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Hilton Birmingham Metropole

4.0 star property

Photo gallery for Hilton Birmingham Metropole

Indoor pool, open 6:00 AM to 10:00 PM, lifeguards on site
Property video
2 restaurants, breakfast served
Point of interest
2 restaurants, breakfast served

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
National Exhibition Centre, Birmingham, England, B40 1PP
  • Place, National Exhibition Centre
    ‪7 min walk‬
  • Place, Resorts World Birmingham
    ‪7 min walk‬
  • Place, bp pulse LIVE
    ‪10 min walk‬
  • Airport, Birmingham (BHX)
    ‪19 min walk‬

Room options

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed

Single Room, 1 Double Bed

7.4 out of 10
Good
(21 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

8.6 out of 10
Excellent
(15 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.4 out of 10
Very good
(51 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Living area

Deluxe Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Penthouse

Deluxe Penthouse | Living area

Deluxe Penthouse

  • 93 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed

Family Room, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Double Beds

Twin Room, 2 Double Beds

Twin Room, 2 Double Beds

7.8 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 Queen Bed, Accessible

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive Room, 1 Queen Bed, Accessible

  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room, 3 Single Beds, Connecting Rooms

Family Room, 3 Single Beds, Connecting Rooms

Family Room, 3 Single Beds, Connecting Rooms

  • Sleeps 4
  • 3 Single Beds
  • Free Wi-Fi

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Exterior
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  • Restaurant
  • Air-conditioning
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4.3 out of 5, Excellent, 1,013 reviews
The price is AU$126
includes taxes & fees
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About the area

Birmingham

Located in Birmingham (Marston Green), Hilton Birmingham Metropole is within a 10-minute walk of National Exhibition Centre and bp pulse LIVE. .This family-friendly hotel is 0.9 mi (1.5 km) from Resorts World Birmingham and 13.8 mi (22.3 km) from Bullring & Grand Central.

What's nearby

  • Pendigo Lake - 2 min walk - 0.2 km
  • National Exhibition Centre - 7 min walk - 0.7 km
  • Resorts World Birmingham - 7 min walk - 0.7 km
  • The Vox Conference Centre - 7 min walk - 0.7 km
  • bp pulse LIVE - 10 min walk - 0.9 km

Getting around

  • Birmingham International Station - 18 min walk
  • Air Rail Link Tram Stop - 18 min walk
  • Birmingham Airport (BHX) - 10 min drive

Restaurants

  • ‪Caffè Nero - ‬5 min drive
  • ‪Genting Hotel - ‬10 min walk
  • ‪Gild Lobby Bar & Lounge - ‬1 min walk
  • ‪Wetherspoon - ‬6 min drive
  • ‪PizzaExpress - ‬10 min walk

About this property

Hilton Birmingham Metropole

Hilton Birmingham Metropole offers 795 accommodations with safes and hair dryers. These individually decorated accommodations include desks. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Birmingham hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 795 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including a 24-hour health club, an indoor pool, and a hot tub. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Grab a bite at Brightsmith on the Water, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Planning an event in Birmingham? This hotel has 59998 square feet (5574 square meters) of space consisting of conference space and 31 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Brightsmith on the Water - This restaurant serves breakfast, lunch, and dinner.
The Gild - Onsite café. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 20 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 18 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Brightsmith on the Water
  • The Gild

Things to do

  • 24-hour health club
  • Children's pool
  • Concerts/live shows
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • High chair
  • Indoor pool
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 31 meeting rooms
  • 59,998 square feet of conference space

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 1976
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM

Early check-in subject to availability

Late check-in subject to availability

Express check-in available

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet (varies based on length of stay)

Service animals are welcome, and are exempt from fees

2 total (up to 75 lbs per pet)

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room

Free rollaway/extra beds

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.00 per person
  • Self parking fee: GBP 20.00 per night
  • Pet fee: GBP 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Birmingham Hilton

Birmingham Metropole

Birmingham Metropole Hilton

Hilton Birmingham Metropole

Hilton Metropole Birmingham

Hilton Metropole Hotel Birmingham

Metropole Birmingham

Metropole Birmingham Hilton

Metropole Hilton

Metropole Hilton Birmingham

Hilton Birmingham Metropole Hotel Birmingham

Hilton Birmingham Metropole Hotel

Hilton Metropole

Hilton Birmingham Metropole Hotel

Hilton Birmingham Metropole Birmingham

Hilton Birmingham Metropole Hotel Birmingham

Hilton Birmingham Metropole Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 430 out of 1010 reviews
Rating 8 - Good. 259 out of 1010 reviews
Rating 6 - Okay. 144 out of 1010 reviews
Rating 4 - Poor. 106 out of 1010 reviews
Rating 2 - Terrible. 71 out of 1010 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

sara

Stayed 1 night in Feb 2026

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very clean. Good facilities. Staff incredibly friendly
Stayed 1 night in Feb 2026

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice, great location for the NEC also. I was not impressed with staff attitude though. Our room wasn't ready to check in to, we had to wait in reception for 40 minutes even though this was after the 3pm check in time. When I asked how long it would be as we'd driven a long way and had food booked so needed to get ready, the woman on reception was very rude saying they'd been fully booked the previous night, the room wasn't ready and there was nothing they couldn't do about that. Also check out was 12.00, cleaning staff knocked our door at 11 and asked how long we'd be before checking out. I said we'd be checking out by 12 and she was annoyed by this.
Stayed 1 night in Feb 2026

10/10 Excellent

Judith

Business traveller
Liked: Cleanliness, staff & service, amenities
room was clean, lovely and warm when we arrived. Staff were friendly and helpful.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jolene

Business traveller
Liked: Cleanliness, staff & service, amenities
Great hotel. We stay at a lot of places because of work, and this is a really decent one. Especially the breakfast. I have coeliac disease so need gluten free options, and they have loads. Plus are happy to make you a fresh cooked breakfast so there is no risk of cross contamination. The staff, especially the breakfast team, were all super friendly even though they were clearly rushed off their feet.
Stayed 5 nights in Jan 2026

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities
Very helpful staff lovely big hotel great bar and food
Stayed 1 night in Feb 2026

10/10 Excellent

Kane

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff
Stayed 4 nights in Jan 2026

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities
Lovely atmosphere
Stayed 2 nights in Jan 2026

6/10 Okay

Blanca

Liked: Cleanliness, property conditions & facilities
Its ok
Stayed 4 nights in Jan 2026

6/10 Okay

SHIRLEY

Stayed 3 nights in Feb 2026

8/10 Good

Lynn

Business traveller
Liked: Cleanliness, staff & service, amenities
Champagne reception on arrival to celebrate your anniversary!
Stayed 1 night in Feb 2026

10/10 Excellent

angela

Stayed 1 night in Jan 2026

10/10 Excellent

Dean

Stayed 2 nights in Jan 2026

10/10 Excellent

Ian

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room
Stayed 1 night in Jan 2026

6/10 Okay

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel itself was bright clean and spacious. The lines for breakfast (both to get in to and then for hot food) was unacceptably long.
Stayed 1 night in Jan 2026

8/10 Good

Brian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, cleaned daily. Conveniently situated for the NEC, Station. Airport and Resprt world
Stayed 1 night in Jan 2026

6/10 Okay

Martyn

Liked: Cleanliness, staff & service, amenities
Staff were lovely Air con in room kept making loud noises during the night which meant we had very little sleep as it kept waking us. Not sure why it was making a noise when it wasn’t turned on.
Stayed 2 nights in Jan 2026

6/10 Okay

Katie

Liked: Cleanliness
Strange single room with the toilet in your bedroom! Also the temperature was really cold and I couldn't warm it up with the aircon system. They provided a heater in the room but the wire didn't reach the available plug sockets! Wouldn't bother staying here again.
Stayed 1 night in Jan 2026

6/10 Okay

Laura

Liked: Amenities
Disliked: Property conditions & facilities
1. I requested a cot in advance that wasn’t left in the room despite reception confirming on check in that it would be there 2. I requested extra pillows while checking in which never arrived 3. The extra pillows in the wardrobe were blood stained 4. My husband ordered a dessert in the bar, it never arrived. The staff wouldn’t refund it as they “couldn’t find the ticket” the kitchen staff wouldn’t make it as they also “couldn’t find the ticket”. The waiter wouldn’t go back into the kitchen to ask, so my husband had to go to the kitchen door and ask for the dessert to be made. 5. A hotel this large and busy shouldn’t be having such poor service in the bar - we requested a dish of plain pasta for our friend’s toddler, and the waiter had to go back and forth to the kitchen 3 times before he could confirm it was possible, though there was plenty of pasta dishes on the menu.
Stayed 2 nights in Jan 2026

4/10 Poor

Natasha

Disliked: Cleanliness, amenities
Dirty room didn’t feel clean
Stayed 1 night in Jan 2026

8/10 Good

Colin Frank

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff very helpful, room spotless
Stayed 1 night in Jan 2026

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities
All great
Stayed 1 night in Jan 2026

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026

6/10 Okay

Paul

Stayed 1 night in Jun 2024

8/10 Good

Fergal

Stayed 1 night in Jan 2026