I will be honest, I had read some really bad reviews about other people's stays here, but we decided to take a chance. I am glad we did, because overall, we were very pleased with our stay (end of July for 5 nights). Check-in was super easy and we were not harassed at all about purchasing tickets for anything (this was something a lot of people complained about). I had asked them to have our room cooled down prior to us arriving, and our room was nice and cool when we got there which was lovely. We stayed in one of their Presidential Suite's on the 9th floor and were very pleased with it. It was nice and clean, but could use a little TLC on some areas, but nothing terrible. We needed linens for the pull-out sofa and they delivered them within 15 minutes of our request. The bed and sofa was very comfortable, but we love soft beds. We also never had any issue not having hot water, which was another common complaint. The common areas were on the warmer side, but weren't unbearable. We never had an issue getting a table during breakfast, but the food was very average, but was included with our stay. They offered the exact same thing every morning, so a change-up of a few items would have been nice. Parking near the front entrance was mostly full the bulk of the time, so we would just go around to the back and park there...not super convenient but nothing I would rate the hotel down for. Location is great for sure!