Having stopped at this hotel several times previously I was incredibly disappointed with the standard we received on this occasion. I came here with my mum for a two night stay and was shocked to hear that we had to pay a £50 damages fee which we have never had to do before but this was never explained to us at the time. We were also told the lift wasn't in use and hadn't for about a month but we later found out it was a lot longer looking at previous reviews. My mum is 76, we were on the 3rd floor and there was no offer of any porter service which should have been implemented if the lift hasn't been in use for so long, we both struggled up the stairs with our cases. The room was pleasant and clean but we only had one set of towels between two, we had to ask several times for some more. There was very little staff anywhere, it's all looking very tired, the bar had was very limited as they had run out of lots of drinks and the menu hadn't been adapted to show this. We still enjoyed, the hotel is still beautiful and in a fab location I just hope someone can get it turned round.