My recent stay at this hotel was disappointing and unacceptable. The heat in my room was not working, and despite the cold weather, the issue was never resolved during my stay. This made the experience extremely uncomfortable and far below the standard I expected.
To make matters worse, the morning staff knocked on my door before 9 a.m., waking me up to ask when I would be checking out even though my checkout time was not until 11 a.m. This was both unprofessional and disruptive, especially after an already unpleasant night with no heat.
While the staff was generally polite, these issues reflect poor management and attention to guest comfort. I hope the hotel addresses these concerns immediately so future guests do not have to go through the same experience.