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Hampton Inn & Suites Boston Crosstown Center

3.0 star property

Photo gallery for Hampton Inn & Suites Boston Crosstown Center

Reception
Indoor pool
Exterior
Free daily buffet breakfast
Room, 2 Queen Beds, Non Smoking | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
811 Massachusetts Ave, Boston, MA, 02118
  • Place, Northeastern University
    ‪16 min walk‬
  • Place, Copley Place
    ‪4 min drive‬
  • Place, Copley Square
    ‪5 min drive‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪9 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Restaurant

Room, 1 King Bed, Accessible (Roll-In Shower)

7.4 out of 10
Good
(6 reviews)
  • Bay view
  • 37 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Bathtub

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (3x3 Shower)

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (3x3 Shower)

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Bathtub

Restaurant

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Bathtub

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds

Studio, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(107 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(116 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds

Studio Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(44 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About the area

Boston

With a stay at Hampton Inn & Suites Boston Crosstown Center in Boston (South End), you'll be within a 5-minute drive of Northeastern University and Copley Square. .This hotel is 1.8 mi (2.9 km) from Boston University and 1.9 mi (3 km) from Fenway Park.

What's nearby

  • Northeastern University - 16 min walk - 1.4 km
  • The Shops at Prudential Center - 4 min drive - 1.8 km
  • Copley Place - 4 min drive - 2.1 km
  • Newbury Street - 5 min drive - 2.5 km
  • Copley Square - 5 min drive - 2.5 km

Getting around

  • Boston Ruggles Station - 2 min drive
  • Newmarket Station - 14 min walk
  • Logan International Airport (BOS) - 14 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Dunkin' - ‬8 min walk
  • ‪El Barrio - ‬6 min walk
  • ‪Jaho Coffee & Tea - ‬10 min walk
  • ‪Dunkin' - ‬7 min walk

About this property

Hampton Inn & Suites Boston Crosstown Center

Hampton Inn & Suites Boston Crosstown Center offers 175 accommodations with video-game consoles and coffee/tea makers. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 175 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while video-game consoles and cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include complimentary weekday newspapers and coffee/tea makers, and housekeeping is provided on request.
Enjoy recreational amenities such as an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
You can enjoy a meal at the restaurant serving the guests of Hampton Inn & Suites Boston Crosstown Center, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Hampton Inn & Suites Boston Crosstown Center has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Secured, covered parking on site (USD 30 per night)
  • Secured, covered extended parking on site (USD 30 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's Hilton Honors mobile app before check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Covered self parking fee: USD 30 per night (in/out privileges)
  • Covered extended parking fee: USD 30 per day
  • Pet fee: USD 75 per pet, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
Tax ID - 10432904004
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Clothing is optional at this property
Pool access available from 8:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Boston Crosstown Center
Hampton Inn Crosstown
Hampton Inn Crosstown Hotel
Hampton Inn Crosstown Hotel Boston Center
Hampton Inn Boston Crosstown Center Hotel
Hampton Inn Crosstown Center Hotel
Hampton Inn Crosstown Center
Hampton Inn Boston
Boston Hampton Inn
Hampton Inn & Suites Boston Crosstown Hotel Boston
Hampton Inn And Suites Boston Crosstown Center
Hampton Inn & Suites Boston Crosstown Center Hotel
Hampton Inn & Suites Boston Crosstown Center Boston
Hampton Inn & Suites Boston Crosstown Center Hotel Boston

Hampton Inn & Suites Boston Crosstown Center Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 723 out of 1649 reviews
Rating 8 - Good. 443 out of 1649 reviews
Rating 6 - Okay. 242 out of 1649 reviews
Rating 4 - Poor. 104 out of 1649 reviews
Rating 2 - Terrible. 137 out of 1649 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Parker

Disliked: Staff & service, amenities
The toilet in our room overflowed for no reason & the same thing happened in my brother’s room next door. We were then put into a new room that smelled like an ash tray until finally we were moved into a suite on a different floor. There was no mention of any refund or apology due to the inconvenience. Definitely never going back
Stayed 3 nights in Feb 2026

10/10 Excellent

Jennifer

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was clean and the help was very professional and respectful.
Stayed 1 night in Feb 2026

2/10 Terrible

Philippe

No comment
Stayed 2 nights in Feb 2026

10/10 Excellent

Mariko

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was spotless, the staff were great, parking was easy and breakfast was good. Thanks!
Stayed 1 night in Feb 2026

6/10 Okay

Lloyd

Travelled with family
Disliked: Cleanliness
The room had some issues. Hinges off the door for the fridge cabinet. Somethings not vacuum. Plugs on the wall did not work.
Stayed 1 night in Feb 2026

4/10 Poor

Matt

Business traveller
Liked: Cleanliness
The mattress was like a cement slab. There was coaxial cable running open from wall to TV across the floor. For what I paid, i certainly expected a comfortable bed at least. Very disappointed
Stayed 1 night in Feb 2026

10/10 Excellent

Thomas, Wells

Stayed 1 night in Nov 2025

10/10 Excellent

kevin

Stayed 2 nights in Feb 2026

8/10 Good

JOHN

Liked: Cleanliness, staff & service, amenities
big lobby
Stayed 1 night in Nov 2025

10/10 Excellent

JOSEPH

Stayed 1 night in Jan 2026

6/10 Okay

CHARLES

Stayed 1 night in Jan 2026

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room clean. Breakfast well stocked and fresh
Stayed 2 nights in Jan 2026

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean, quick friendly service.
Stayed 1 night in Jan 2026

6/10 Okay

Francesca

Liked: Cleanliness, amenities
Disliked: Staff & service
Some staff failed to inform patrons of the full parking situation. There was also a test fire alarm during my stay. Patrons and staff were not informed of the test. My floor’s room service ladies called somebody, who then informed them of the alarm being a “test”. A squeaky whistling sound continued to play from my fire alarm for about an hour after. I mean good to know the alarm works, but why do a surprise test at 11am?
Stayed 3 nights in Jan 2026

2/10 Terrible

joe

Disliked: Cleanliness, amenities
Charged $50 for early check in (which I agreed to) then another $50 for a late check out. Didn't know late checkout fee was coming
Stayed 1 night in Jan 2026

2/10 Terrible

Lenia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately, my experience at this hotel was very disappointing, mainly due to the front desk customer service. The staff was condescending in their attitude and not helpful at all. Instead of providing clear and accurate information, they were poorly informed and gave conflicting or incomplete answers, which created unnecessary confusion and frustration during my stay. This lack of courtesy and accountability significantly impacted what could have otherwise been an acceptable stay. Customer service at the front desk sets the tone for the entire hotel experience, and unfortunately, in this case, it fell far below expectations, with all 3 of the staff members
Stayed 3 nights in Jan 2026

10/10 Excellent

Celso

Stayed 1 night in Jan 2026

6/10 Okay

Philip

Ice machine was beeping
Stayed 1 night in Jan 2026

8/10 Good

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and nice
Stayed 1 night in Jan 2026

10/10 Excellent

Erika

Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Comfortable, cozy, and beautiful room. Great experience
Stayed 2 nights in Jan 2026

10/10 Excellent

Liz

Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very pleasant and professional
Stayed 1 night in Jan 2026

2/10 Terrible

joshua

Disliked: Cleanliness, staff & service, amenities
Horrible
Stayed 1 night in Jan 2026

10/10 Excellent

Harris, Worcester M

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was cosy
Stayed 1 night in Jan 2026

2/10 Terrible

Nicholas

Stayed 3 nights in Nov 2025