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Hotel Dene & Conference Centre

3.5 star property

Photo gallery for Hotel Dene & Conference Centre

Terrace/patio
Exterior
Reception
Standard Room, 2 Queen Beds
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Gym
  • 24/7 front desk

Explore the area

View map
Highway 28 and Range Road 423, Cold Lake, AB, T9M 1P5
  • Place, Casino Dene
    ‪6 min walk‬
  • Place, Cold Lake Energy Centre
    ‪15 min drive‬
  • Place, Cold Lake Marina
    ‪19 min drive‬

Room options

View all photos for King Suite

King Suite

King Suite

9.8 out of 10
Exceptional
(6 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds

10.0 out of 10
Exceptional
(5 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard King

Standard King

Standard King

9.4 out of 10
Exceptional
(36 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

North America

What's nearby

  • Casino Dene - 6 min walk - 0.6 km
  • Cold Lake Energy Centre - 15 min drive - 16.7 km
  • Bear Park - 17 min drive - 17.0 km
  • Cold Lake Marina - 19 min drive - 20.2 km
  • Kinosoo Beach - 19 min drive - 19.9 km

Restaurants

  • ‪7-Eleven - ‬9 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪Beantrees Cafe - ‬8 min drive
  • ‪Tim Hortons - ‬7 min drive
  • ‪Original Joe's Restaurant & Bar - ‬8 min drive

About this property

Hotel Dene & Conference Centre

Hotel Dene & Conference Centre offers 120 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 55-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests under 14 years old are not allowed in the fitness facility.

Stay in one of 120 guestrooms featuring Smart televisions. Your room comes with a pillowtop bed. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Try your luck at the casino and enjoy other recreational amenities including an indoor pool and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a communal living room.
You can enjoy a meal at BirchBark Bistro serving the guests of Hotel Dene & Conference Centre, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. A complimentary full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.
A complimentary full breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 6:00 AM and 10:00 AM.
BirchBark Bistro - This bistro serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • BirchBark Bistro

Things to do

  • 24-hour gym
  • 40 slot machines
  • 5 gaming tables
  • Billiards/pool table
  • Casino (25,000 square foot of space)
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Area rugs in room
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2017
  • Communal living room
  • Reception hall
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 10:00 PM to 7:00 AM

Renovations and closures

The following facilities or services will be unavailable from June 6 2025 to August 31 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
The property will be renovating from January 16 2025 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Hot tub
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 26.25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 70 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of CAD 250 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 26.25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 14 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool and hot tub with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Courtyard Marriott Cold Lake Hotel
Courtyard Marriott Cold Lake
Courtyard By Marriott Cold Lake Alberta
Courtyard Cold Lake
Hotel Dene Conference Center
Dene & Conference Centre Cold
Courtyard by Marriott Cold Lake
Hotel Dene & Conference Centre Hotel
Hotel Dene & Conference Centre Cold Lake
Hotel Dene & Conference Centre Hotel Cold Lake

Hotel Dene & Conference Centre Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 301 out of 508 reviews
Rating 8 - Good. 137 out of 508 reviews
Rating 6 - Okay. 28 out of 508 reviews
Rating 4 - Poor. 20 out of 508 reviews
Rating 2 - Terrible. 22 out of 508 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Aradhana

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Not so good
Stayed 1 night in Jun 2025

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Last stay in Cold Lake before moving.

Our stay was good. Staff are great. Very polite and helpful. Only downside was the pillows are too soft for me. I think there should be at least one firm pillow.
Stayed 1 night in Jun 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, room was clean, romm was quiet.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, great breakfast! The area is a little unsafe with the casino next door. Lots of people lurking in the parking lot.
Stayed 1 night in Jun 2025

8/10 Good

Joanne

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Our room was a basic king. The room and bedding were clean, but the shower head was coming off the wall and there was pink mildew all around the base of the shower stall. We found it curious that there was an Ice bucket but no cups. The hotel restaurant Is across the lane way in the casino, but our meals were really good and extremely generously portioned. The breakfast offered up in the lounge area of hotel was excellent! Choices were limited in some cases (only white bread at the toaster), but the hot dishes were really well made.
Stayed 1 night in Jun 2025

10/10 Excellent

janine carla

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Jun 2025

8/10 Good

Leigha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a n ie hotel and friendly staff
Stayed 1 night in Jun 2025

10/10 Excellent

Shane

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, felt like luxury stay! Fancy neat design! Pet friendly. Amazing breakfast!! Tasted like a five star chef!
Stayed 1 night in Jun 2025

2/10 Terrible

Daniel

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Well don’t know where to start, breakfast was advertised as starting at 5 am, first day the cook was late. Six days later they decided to move breakfast to 6 am and was told they would pack a breakfast for us, we needed to leave at six to make it to work. Well breakfast was ready once and I had to request it the two other days. When we checked into the hotel I noticed the toilet was loose off the floor flange, I asked for it to be repaired and seven days later we changed rooms, the maintenance isn’t going to help them keep this place running smoothly. I’m a pipefitter by trade and fixing a loose toilet would take maximum 3-4 hours not seven days. The manager gives nothing but excuses and uses the word of the front desk staff against you. I have sent numerous emails and never got anywhere with them just excuses. We moved to the Ramada in cold lake and the service was the polar opposite of this place. Customer service and the hospitality is lacking and will never be addressed if they don’t look within and fix the problem. Will never stay here ever again.
Stayed 16 nights in Jun 2025

10/10 Excellent

Rosa Elvia, Fort McMurray

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk receptionist was very kind and helpful! Hotel room clean and nice!
Stayed 1 night in Jun 2025

4/10 Poor

Karen

Stayed 1 night in Jun 2025

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good, a restaurant would be nice but not essential.
Stayed 1 night in Jun 2025

8/10 Good

Roy

Stayed 1 night in May 2025

8/10 Good

Jenn

Stayed 1 night in Jun 2025

10/10 Excellent

Glenda

Stayed 2 nights in May 2025

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Crystal

Stayed 2 nights in May 2025

8/10 Good

Shadey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value.
Stayed 4 nights in May 2025

10/10 Excellent

Raileen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like casino dene. The staff are friendly and hotel is clean. Good breakfast
Stayed 1 night in May 2025

10/10 Excellent

Keith

Stayed 7 nights in May 2025

10/10 Excellent

Dorine

Stayed 1 night in May 2025

10/10 Excellent

Terra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dare night

Stayed 1 night in May 2025

10/10 Excellent

Keith

Stayed 7 nights in Apr 2025

8/10 Good

Barb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was very quick and efficient Very pleasant woman. Room was cool upon arrival and I was unale to turn fan off so room stayed to cool for me
Stayed 1 night in May 2025