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Mercure bh Retiro

4.0 star property

Photo gallery for Mercure bh Retiro

Reception
Property video
Standard Room
Gym
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Business services
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Calle 80 N. 10 -11, Bogotá
  • Place, Andino Shopping Center
    ‪3 min walk‬
  • Place, El Retiro Shopping Centre
    ‪3 min walk‬
  • Place, 93 Park
    ‪5 min drive‬
  • Airport, Bogotá (BOG-El Dorado Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.6 out of 10
Excellent
(33 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Bogotá

Located in Bogotá (Zona Rosa), Mercure bh Retiro is within a 5-minute walk of Andino Shopping Center and within 4 minutes by car from 93 Park..This hotel is 3.3 mi (5.3 km) from Movistar Arena and 3.6 mi (5.8 km) from Estadio Nemesio Camacho.

What's nearby

  • Andino Shopping Center - 3 min walk - 0.3 km
  • El Retiro Shopping Centre - 3 min walk - 0.3 km
  • Atlantis Plaza Shopping Mall - 3 min walk - 0.3 km
  • Clínica del Country - 8 min walk - 0.7 km
  • 93 Park - 5 min drive - 1.8 km

Getting around

  • Estación Usaquén Station - 13 min drive
  • La Sabana de Bogotá Station - 27 min drive
  • El Dorado Intl. Airport (BOG) - 37 min drive

Restaurants

  • ‪Pizzardi Artigianale - ‬3 min walk
  • ‪La Biferia Steak House - ‬2 min walk
  • ‪chin chin - ‬1 min walk
  • ‪Arigato - ‬2 min walk
  • ‪Fulanitos - ‬2 min walk

About this property

Mercure bh Retiro

Mercure bh Retiro offers 53 accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include rainfall showerheads and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 53 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Continental breakfasts are available daily from 6:00 AM to 9:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).
Continental breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle (surcharge)
  • Onsite parking available only on request
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 6:00 AM to 9:00 AM for a fee: COP 40,000 for adults and COP 40,000 for children

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Airport shuttle fee: COP 91000 per vehicle (maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure bh Retiro Hotel
Mercure bh Retiro Bogotá
Mercure bh Retiro Hotel Bogotá

Mercure bh Retiro Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 192 out of 296 reviews
Rating 8 - Good. 73 out of 296 reviews
Rating 6 - Okay. 17 out of 296 reviews
Rating 4 - Poor. 3 out of 296 reviews
Rating 2 - Terrible. 11 out of 296 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Room. Great Staff
Stayed 1 night in Dec 2025

10/10 Excellent

Adelaida

Stayed 2 nights in Dec 2025

6/10 Okay

Dean

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was very nice. Seemed newly renovated. We had some issues with our room and they moved us to another room. A couple things I would note: - there is no heat in the rooms. When we were on the 2nd floor we found it cold. It was warmer when we moved to the 7th floor - I found staff’s attention to detail lacking. We had to move rooms because the shower overflowed, even after we asked it be fixed. There were a number of things loose/not working in our room, which implies the staff do not feel accountable for the hotel’s upkeep. Even when they changed our room, the safe had to be fixed in the new room - breakfast Buffett was lightly stocked. Some things ran out even 60-90 minutes before the end of service and were not replenished (eg yoghurt, cheese)
Stayed 7 nights in Nov 2025

10/10 Excellent

Luis

Stayed 1 night in Dec 2025

10/10 Excellent

Luis

Stayed 2 nights in Dec 2025

10/10 Excellent

Alfred

Stayed 1 night in Dec 2025

10/10 Excellent

Luis

Stayed 1 night in Dec 2025

10/10 Excellent

Virginia

Stayed 3 nights in Nov 2025

10/10 Excellent

Luis

Stayed 1 night in Nov 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spot in a quiet neighborhood but walking distance to bars & restaurants. Very kind staff and clean hotel rooms. A good choice to stay in Bogota!
Stayed 2 nights in Nov 2025

10/10 Excellent

Luis, Coral Gables

Stayed 2 nights in Nov 2025

10/10 Excellent

RONY

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2025

10/10 Excellent

Arturo

Liked: Cleanliness, amenities, property conditions & facilities
great hotel
Stayed 1 night in Nov 2025

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, cozy hotel and excellent location. No air conditioning
Stayed 3 nights in Oct 2025

10/10 Excellent

Saravanabavan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Oct 2025

10/10 Excellent

Carmen

Stayed 3 nights in Oct 2025

10/10 Excellent

Adelaida

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

CARLOS

Stayed 3 nights in Aug 2025

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
ss
Stayed 2 nights in Apr 2025

10/10 Excellent

jordy justice

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 7 nights in Jul 2025

6/10 Okay

Christian

Liked: Cleanliness
Disliked: Staff & service
Did not let you know about tax refund for tourists? Overcharge for essentials such toothpaste or toothbrush.
Stayed 1 night in Jul 2025

6/10 Okay

Geronimo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I specifically paid and requested a twin room with 2 beds. I was charged for a two bed room. I got something else, and was charged additional for the room I had already paid for.
Stayed 2 nights in Aug 2025

10/10 Excellent

Santiago

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfy
Stayed 2 nights in Jul 2025

10/10 Excellent

Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio es BUENÍSIMO
Stayed 2 nights in Jul 2025

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable place to stay especially for the price.
Stayed 3 nights in Jul 2025