4/10 Poor
Daniel, Alexandria
11 Nov 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I left a day earlier and they refused to assist me in a refund for the very last day. The staff also told me I needed to go thru Expedia for such a request to which I did and up until today still have not heard back from anyone. If it helps you in anyway, be sure to book your hotel directly thru Hilton and not a third party, it’ll make things a bit easier especially if you need to cancel a day or two. Also, I was up in the 8th floor and the suite was very hot and when I asked to get it fixed the front desk staff stated all rooms on that level are warmer because the pool is right above! Eventually I moved to the 6th floor to a smaller room without any monetary adjustments or refunds. Be weary that there is ongoing construction and you will be woken up very early to noise. The only positives is that you are near to Parque 93 and restaurants, bars and Andino Mall.
Daniel
Stayed 4 nights in Nov 2025























