4/10 Poor
Patrick S.
20 June 2025
Disliked: Cleanliness
Blue Ridge Main St Suite
First the good - the location was incredible and the suite was cozy and as advertised. We were able to walk to a huge number of things we wanted to do, and had entire days where we didn't touch the car.However, we had a number of issues present that, despite the location, will send me across the street to a proper hotel next time. First, the code we were sent for access was incorrect, and we had to run around trying multiple doors and multiple codes before the after-hours line gave us an 'emergency' code so we could finally enter the unit. Next, the unit had a dehumidifier running LOUDLY, with a broken fan or something inside. A bit of messing with the trays and inserts would quite it for a while, but it would go back to a very loud rattle after a bit. We had to unplug it to sleep. We made the mistake of leaving it unplugged for a day early in our stay, and came back to a unit that smelled HEAVILY of mildew and mold. We had ants coming up through cracks in the bathroom tiles. We had to call and spefically request access to the attached laundry unit, as the information was not included in the listing, despite pods being part of the amenities provided. We also had to go out and purchase new toilet paper, because the unit only has one roll supplied for our five day stay. While the location was amazing, the hospitality issues easily put this location on the "do not re-book" list.
Patrick S.
Stayed 5 nights in Jun 2025