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Charlottetown Inn & Conference Centre

3.5 star property

Photo gallery for Charlottetown Inn & Conference Centre

Indoor pool
Lobby
Property entrance
Renovated 1 Queen Bed - Main Building
Renovated 1 Queen Bed Suite - Main Building | Private kitchen

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Place, Victoria Row
    ‪5 min walk‬
  • Place, Confederation Centre of the Arts
    ‪7 min walk‬
  • Place, Charlottetown Port
    ‪8 min walk‬
  • Airport, Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

View all photos for Standard 2 Queen Beds - Conference Centre

Standard 2 Queen Beds - Conference Centre

Standard 2 Queen Beds - Conference Centre

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated 1 King Bed Suite - Main building

Renovated 1 King Bed Suite - Main building

Renovated 1 King Bed Suite - Main building

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Basic 1 Queen Bed Suite - Main building

Basic 1 Queen Bed Suite - Main building

Basic 1 Queen Bed Suite - Main building

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard 1 King Bed - Main building

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated 1 Queen Bed Studio - Conference Centre

Renovated 1 Queen Bed Studio - Conference Centre

Renovated 1 Queen Bed Studio - Conference Centre

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 2 Queen Beds - Conference Centre

Renovated 2 Queen Beds - Conference Centre

Renovated 2 Queen Beds - Conference Centre

  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic 1 Queen Bed Studio - Conference Centre

Basic 1 Queen Bed Studio - Conference Centre

Basic 1 Queen Bed Studio - Conference Centre

  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed - Main Building

Renovated 1 Queen Bed - Main Building

Renovated 1 Queen Bed - Main Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed Suite - Main Building

Renovated 1 Queen Bed Suite - Main Building

Renovated 1 Queen Bed Suite - Main Building

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard 2 Double Bed - Main Building

Standard 2 Double Bed - Main Building

Standard 2 Double Bed - Main Building

  • Sleeps 4
  • 2 Double Beds

View all photos for Renovated 1 King Bed - Main Building

Renovated 1 King Bed - Main Building

Renovated 1 King Bed - Main Building

  • Sleeps 3
  • 1 King Bed

View all photos for Standard 1 Queen Bed - Main building

Standard 1 Queen Bed - Main building

Standard 1 Queen Bed - Main building

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Charlottetown

A stay at Charlottetown Inn & Conference Centre places you in the heart of Charlottetown, within a 5-minute walk of St. Paul's Church and Public Archives and Records Office. .This hotel is 0.2 mi (0.4 km) from Province House National Historic Site of Canada and 0.2 mi (0.4 km) from The Mack.

What's nearby

  • Historic Charlottetown Waterfront - 5 min walk - 0.5 km
  • Victoria Row - 5 min walk - 0.5 km
  • St. Dunstan's Basilica - 5 min walk - 0.5 km
  • Confederation Centre of the Arts - 7 min walk - 0.6 km
  • Charlottetown Port - 8 min walk - 0.7 km

Getting around

  • Charlottetown, PE (YYG) - 12 min drive

Restaurants

  • ‪Hunter's Ale House - ‬4 min walk
  • ‪Receiver Coffee Co. The Brass Shop Roastery & Breadworks - ‬6 min walk
  • ‪Water Prince Corner Shop - ‬7 min walk
  • ‪Hopyard - ‬6 min walk
  • ‪Moe’s Latte - ‬3 min walk

About this property

Charlottetown Inn & Conference Centre

Pet-friendly hotel with free breakfast connected to the convention center in Charlottetown
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 15 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

Make yourself at home in one of the 143 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access and a vending machine.
A complimentary continental breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from December 7 2025 to December 7 2025 (dates subject to change):
  • Meeting facilities
The property will be renovating from April 16 2025 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended

Children and extra beds

Children are welcome
17 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Guests under 16 years old are not allowed in the fitness facility, and guests under 15 years old are only allowed in the swimming pool with adult supervision

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Charlottetown Inn & Conference Centre Reviews

Reviews

5.8
Rating 10 - Excellent. 214 out of 1474 reviews
Rating 8 - Good. 297 out of 1474 reviews
Rating 6 - Okay. 338 out of 1474 reviews
Rating 4 - Poor. 311 out of 1474 reviews
Rating 2 - Terrible. 314 out of 1474 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Juliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Lori

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was told we would be put in building across the street with large windows. When actually checked in at 4 we were put in the main offce building. Under renovations disgusting room, window faced another building a foot from the window. Very dark toom little lighting. Disabled bathroom. Very dissapointing. Paid way too much. Hated experience.
Stayed 1 night in Sep 2025

6/10 Okay

Saema

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I recently stayed at the Charlottetown Inn & Conference Centre and unfortunately, it didn’t live up to expectations. While the staff was friendly and check-in was smooth, the overall experience left a lot to be desired. First and foremost, the cleanliness was a major issue. I encountered cockroaches in the room, which was extremely off-putting. The rooms and hallways didn’t feel very well maintained, and to make matters worse, construction was going on inside the building, adding to the noise and general discomfort. The breakfast was very limited – just some bagels, bread, and waffles. There were no hot food options like eggs, which is surprising for a place advertising itself as a conference centre. The one positive is the convenient location near the waterfront, but even that felt a bit misleading. The photos shown online give an impression of a more scenic surrounding than what’s actually there. Overall, this hotel is not worth the price. With better cleanliness and amenities, it could be a decent budget option, but as it stands, I wouldn’t recommend it.
Stayed 2 nights in Sep 2025

4/10 Poor

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
The room was dated with dirty carpets. The ceiling had been disturbed and was open for dust to come in. The HVAC system was broken and the room was over $250 a night! How can they justify charging these prices?
Stayed 2 nights in Sep 2025

10/10 Excellent

joseph

Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is being renovated and upgraded so some things still need attention. It's a work in progress.
Stayed 1 night in Sep 2025

6/10 Okay

Nicole R

Travelled with group
Disliked: Property conditions & facilities
Very nice area that is walkable to many sites in the city of Charlottetown. They were under construction trying to improve the hotel which is much needed. Could hear the construction crew outside from our window. Cleaning lady 1st day was very good but 2nd didn’t replenish any coffee or items needed in the room. Breakfast staff very nice and helpful.
Stayed 3 nights in Sep 2025

4/10 Poor

Colleen

Travelled with partner
Liked: Staff & service
construction going on across from our room limited breakfast items
Stayed 2 nights in Sep 2025

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to popular sightseeing spots.
Stayed 1 night in Sep 2025

6/10 Okay

Ann

Travelled with group
The room has had some upgrading but could use more. Disappointed with the breakfast. No eggs or meat but the waffles were good.
Stayed 1 night in Sep 2025

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location, easy parking.
Stayed 1 night in Sep 2025

6/10 Okay

Judith

Travelled with family
Liked: Staff & service
They gave us a room upgrade but the room was poorly insulated and we could hear a lot of noise from the floor above. The room was poorly maintained. Bathroom sink cracked but the rest seemed clean but not well finished. If I had known that it so badly needed an update I would not have booked there. Beds comfortable so that was a plus. Parking free in a well lit area.
Stayed 1 night in Sep 2025

4/10 Poor

Gurucharan

Disliked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

hector

Travelled with family
Liked: Staff & service, amenities
Good hotel
Stayed 3 nights in Sep 2025

8/10 Good

Richard

Liked: Staff & service, room comfort

Value for money.

Checking in was smooth & pleasant. Room (#369) was clean & comfortable and well appointed. Room & washrooms amenities were adequate. Hotel is going through a major reno/repair project. Hiccups & kinks are expected. Breakfast is adequate. Location is great. Value for money.
Stayed 3 nights in Sep 2025

6/10 Okay

Tammy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hallway carpet was sooo dirty
Stayed 2 nights in Sep 2025

8/10 Good

Shawna

Liked: Staff & service, amenities
They were doing renovations and there was a big smell of marijuana in the lobby. Our room was beautiful and newly renovated
Stayed 1 night in Sep 2025

6/10 Okay

Nick

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is currently in the middle of renovations, which made the stay less enjoyable. The overall atmosphere felt unfinished, and some of the interior design choices are questionable at best. While the location was convenient and the staff polite, the ongoing construction and awkward design made it hard to fully relax. Hopefully once renovations are complete, the experience will improve.
Stayed 3 nights in Sep 2025

4/10 Poor

Elise

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was no mention of the renovations of the center in the website when booking. Handicap doors were not working, room was ok, but needed maintenance of the toilet. He was trying to show us how to flush just by keeping the handle down further. Did not work, finally adjusted the lever. Housekeeping, according to the front desk is only every 2 days. We arrived on Tuesday, housekeeping did come on Wednesday late afternoon. We left while she did the room, upon our return, the noise from the renovations was so loud we couldn't think of speak to one another. Called the front desk to complain, after 1.5 hours of direct drilling sounded coming out of the walls and floor, was advised they were done for the day. No s**t sherlock. Noise had stopped. Requested wine glasses for the room, received water glasses. Not a big deal, but it is a conference center. Sent a request for a call from the General Manager.... Crickets. Very very disappointed. Would not recommend at this time.
Stayed 3 nights in Sep 2025

6/10 Okay

Alan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location was great. It was walking distance to the downtown and waterfront areas. The condition of the room was poor. They are going through a renovation and the room we were in had not been done yet. The bed was comfortable and the room was clean. The staff were very friendly and were great to talk to.
Stayed 2 nights in Sep 2025

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovated room was lovely. Close to everything. Staff friendly
Stayed 2 nights in Sep 2025

6/10 Okay

Terri

Travelled with family
Disliked: Cleanliness, amenities
Housekeeping staff requires training/supervision.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, staff & service, amenities
it was all awesome, thanks!!!
Stayed 1 night in Sep 2025

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025