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Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

3.0 star property

Photo gallery for Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Exterior
Property amenity
Lobby
Standard Room, 2 Queen Beds, Non Smoking
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

View map
4 Roberts Rd, Asheville, NC, 28803
  • Place, Asheville's Fun Depot
    ‪1 min walk‬
  • Place, Blue Ridge Parkway Asheville Entrance
    ‪2 min drive‬
  • Place, Biltmore Estate
    ‪6 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Down duvets, Tempur-Pedic beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(26 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(49 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Down duvets, Tempur-Pedic beds, individually decorated

Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(32 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

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About the area

Asheville

With a stay at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel in Asheville (South Asheville), you'll be a 3-minute drive from Blue Ridge Parkway Asheville Entrance and 6 minutes from The Orange Peel. .This hotel is 4.7 mi (7.5 km) from Biltmore Estate and 4.6 mi (7.5 km) from Harrah's Cherokee Center - Asheville.

What's nearby

  • Asheville's Fun Depot - 1 min walk - 0.0 km
  • Blue Ridge Parkway Asheville Entrance - 2 min drive - 3.3 km
  • Asheville Mall - 5 min drive - 4.4 km
  • Biltmore Estate - 6 min drive - 4.0 km
  • The Orange Peel - 7 min drive - 6.7 km

Getting around

  • Asheville Regional Airport (AVL) - 22 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Orale’s Bar And Grill - ‬4 min drive
  • ‪Juicy Lucy's Burger Bar and Grill - ‬3 min drive
  • ‪Starbucks - ‬3 min drive

About this property

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Hotel in Asheville with free breakfast and a fitness center
Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel offers 73 accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature down comforters. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 73 individually decorated guestrooms, featuring refrigerators and LCD televisions. Your Tempur-Pedic bed comes with down comforters. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite from the snack bar/deli serving guests of Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel. A complimentary on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services. Free self parking is available onsite.
A complimentary on-the-go breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas
  • Wine tours

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • In a nature reserve
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (86 centimetre high)
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Fireplace in lobby
  • Renovated entire property - January 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per day

Payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brookstone Asheville
Brookstone Lodge
Brookstone Lodge Asheville
Brookstone Hotel Asheville
Brookstone Lodge
Brookstone Lodge near Biltmore Village Ascend Hotel Collection

Reviews

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 562 out of 1030 reviews
Rating 8 - Good. 288 out of 1030 reviews
Rating 6 - Okay. 107 out of 1030 reviews
Rating 4 - Poor. 48 out of 1030 reviews
Rating 2 - Terrible. 25 out of 1030 reviews

Reviews

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well maintained, quiet and very clean. Nice decor. All amenities I look for were present (refrigerator, microwave, coffee maker, adequate free parking.) Breakfast was varied and bountiful.
Stayed 2 nights in Jun 2025

4/10 Poor

Johntay Beauty

Disliked: Staff & service, property conditions & facilities

Uncomfortable

I went to lie down cause I booked the stsy since I live in a cabin in Franklin nc. I did check in early. Then I told my husband my stomach was hurting. I started smelling a smell in the hallways and the room. My husband and I had a business trip there for his health not far from the hotel at a doctor office. My husband took the key to the girl at the check in desk. She told him if we hadn’t slept in the bed she could refund us. My husband never asked her for a refund so I went o her and told her I heard what she said and ( most certainly do not sleep with the same sex). I told her “I wasn’t interested!” I don’t need to know why water is dripping from the ceilings. Cause I will never give them my concern. Hotel is a 0 as per me writing this it is not ready to be opened. It needs a thorough check.
Stayed 1 night in Jul 2025

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff at front desk made us feel like she was stealing our debit/credit information- had to freeze it and reorder. Dirty sheets! Yuck. Bath tub wouldn’t drain. Floors were sticky. Overall not impressed.
Stayed 1 night in Jul 2025

6/10 Okay

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Only 3 handicap parking slots; not enough parking for guests on same level as hotel; additional parking as it is, is located at the adjoining property, at a steep incline difficult to deal with if you are handicapped.
Stayed 5 nights in Jul 2025

2/10 Terrible

Kim

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Carbon monoxide detected in the room and staff not helpful regarding situation at all. Rooms had no airflow and very stuffy!
Stayed 1 night in May 2025

8/10 Good

LINDSEY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at the property, only two issues I have is the ac in the room is never really that cold and the breakfast is ok at best. Both times I have stayed the ac units appear to be struggling and older, and the breakfast is very continental (it does the job but it’s lacking compared to other hotels in the area) only two complaints I have. Everything is always great besides those two things and honestly not even a deal breaker for me.
Stayed 2 nights in Jul 2025

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bad was that no carpeting at this property,so we heard people aboves, every step!!!!
Stayed 2 nights in Jul 2025

10/10 Excellent

JAMES

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very close to all of the cool stuff in Asheville.
Stayed 1 night in Jul 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Learn from our mostake

I understand that Ascend is a better level of hotel for the Choice brand. That is not the case here
Stayed 3 nights in Jul 2025

8/10 Good

Judi

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean.
Stayed 1 night in Jul 2025

8/10 Good

Tiffany

Liked: Staff & service
Disliked: Property conditions & facilities
Overall cleanliness was not great
Stayed 1 night in Jul 2025

6/10 Okay

Linda

Travelled with partner
Good location. Guest above us were stomping on the floor most of the night. The night staff did get them to quiet down when we called the second night.
Stayed 3 nights in Jul 2025

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Suzanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great hotel near all you need in Asheville. Staff is super friendly.
Stayed 2 nights in Jul 2025

10/10 Excellent

Anthony

Stayed 1 night in Jun 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, convience
Stayed 1 night in Jul 2025

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Very clean, comfortable, modern room. Good selection of breakfast buffet. Only issue bathtub drained very slow due to blockage.
Stayed 1 night in Jul 2025

8/10 Good

Cameron

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Selena

Liked: Cleanliness, amenities, property conditions & facilities
I’ve stayed here a couple times now and I Love this place. Everyone is nice and accommodating, rooms are very clean and nice, the bed is so soft and comfortable I literally slept 10 hours straight and didn’t move. I can’t tell you the last time I’ve done that. The price is a bonus.
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Stayed 3 nights in Jun 2025

8/10 Good

Amos

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Valerie

Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice and friendly. The place was really clean. I didn’t have any issues. Would stay there again
Stayed 5 nights in Jun 2025

10/10 Excellent

janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated and clean
Stayed 1 night in Jul 2025

6/10 Okay

Candice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 2 nights in Jun 2025