Quality Inn Shepherdstown

2.5 star property

Photo gallery for Quality Inn Shepherdstown

Standard Room, 2 Queen Beds, Non Smoking
Interior
Hallway
Reception
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Parking included

Explore the area

View map
70 Maddex Square Dr, Shepherdstown, WV, 25443
  • Place, Shepherd University
    ‪8 min walk‬
  • Place, Shepherdstown Opera House
    ‪17 min walk‬
  • Place, Shepherdstown Visitors Center
    ‪3 min drive‬
  • Airport, Hagerstown, MD (HGR-Hagerstown Regional)
    ‪42 min drive‬

Room options

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Non Smoking (Upgrade)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Shepherdstown

With a stay at Quality Inn Shepherdstown in Shepherdstown, you'll be within a 10-minute walk of Maddex Square and Shepherd University. .This hotel is 12.1 mi (19.4 km) from Hollywood Casino at Charles Town Races and 13.3 mi (21.5 km) from Harpers Ferry National Historical Park.

What's nearby

  • Shepherd University - 8 min walk - 0.7 km
  • Shepherdstown Opera House - 17 min walk - 1.5 km
  • Shepherdstown Museum - 19 min walk - 1.6 km
  • Shepherdstown Visitors Center - 3 min drive - 1.8 km
  • Antietam National Battlefield - 11 min drive - 10.8 km

Getting around

  • Martinsburg Station - 15 min drive
  • Washington Dulles Intl. Airport (IAD) - 69 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Blue Moon Cafe - ‬17 min walk
  • ‪King's Pizza - ‬6 min walk
  • ‪Battleview Market - ‬8 min drive
  • ‪Domino's Pizza - ‬5 min walk

About this property

Quality Inn Shepherdstown

Hotel in Shepherdstown with free breakfast and a 24-hour front desk
Quality Inn Shepherdstown offers 51 accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Televisions come with cable channels and pay movies.

Make yourself at home in one of the 51 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include coffee/tea makers and irons/ironing boards, and you can also request cribs/infant beds (complimentary).
This hotel has 3 floors in 1 building and offers designated smoking areas.
A complimentary buffet breakfast is served daily.
Featured amenities include a computer station, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed

Bathroom

  • Hair dryer

Entertainment

  • Cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Hotel Shepherdstown
Comfort Inn Shepherdstown
Quality Inn Shepherdstown
Quality Inn Shepherdstown
Quality Shepherdstown
Hotel Quality Inn Shepherdstown
Shepherdstown Quality Inn Hotel
Quality
Hotel Quality Inn
Comfort Inn
Quality Inn
Quality Inn Shepherdstown Hotel
Quality Inn Shepherdstown Shepherdstown
Quality Inn Shepherdstown Hotel Shepherdstown

Quality Inn Shepherdstown Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 54 out of 180 reviews
Rating 8 - Good. 71 out of 180 reviews
Rating 6 - Okay. 35 out of 180 reviews
Rating 4 - Poor. 12 out of 180 reviews
Rating 2 - Terrible. 8 out of 180 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Book Anywhere Else!

I've stayed at about 25 locations during the past year; most great, some average. I’m not a complainer but this place is literally hazardous. I’ve since learned that the hotel has been shut down for a long time and just reopened, which may explain the good (OLD) reviews. I booked a 2-night stay but left the next day. BULLET POINTS: Place deserted; only people were staff. Language barrier; no biggie but I had to use translation app to check in. Only room “ready” was handicapped. I said no problem. Tired, I went to bed without showering. Got up to pee and slipped on bathroom floor; it was soaked. Put towels down and went back to sleep. Around 5 a.m. floor had dried, but by 7-ish, was soaked again. I saw several areas of water dripping from the ceiling including bath, entry area and the room itself. Air was so humid, my chest and lungs literally hurt, felt congested and heavy. Walking barefoot, even carpet was damp. I put on shoes, stepped on paper towels, saw my footprints come through. I left and checked into another hotel even though I’d prepaid two nights. When leaving, there was nobody to be found anywhere. No staff, no guests. Finally found a fellow in the laundry who didn’t speak English and when I pointed at front desk, he just shrugged. Can you say, Creepy??? I kept calling, “Hello? Hello? Anybody here?” Waited by the front desk at least 10 minutes. Loaded my car and tried again 10-15 minutes later and still nobody. CAVEAT EMPTOR: I’ve had several great bookings w
Stayed 2 nights in Jun 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be back!

Front desk staff very helpful. I had an issue in my room and they were able to exchange me immediately to another room. Great location when we come to see Shepherd football!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice experience after a long day in the trail
Stayed 1 night in Jun 2025

10/10 Excellent

antonio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Jun 2025

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Did the job

The manager went out of his way to make us feel welcome. Room was fine and breakfast spartan but serviceable.
Stayed 1 night in Jun 2025

10/10 Excellent

nicolaas

Liked: Property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Kevin

Stayed 1 night in Jun 2025

10/10 Excellent

Sylvia

Stayed 1 night in May 2025

4/10 Poor

Harry

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Booked the king sweet. When i checked in was told they only had a double queen room so i settled for it. Got in the room it was basic. Sat on bed it was hard and uncomfortable. The refrigerator didnt work. Told front desk. The next morning told front desk was checking out due to the reasons. Was told they didnt know how to refund me a day stay that gm would contact me and 2 days later hadnt heard from the gm and still charged me 2 days with me just staying one night.mad as heck
Stayed 2 nights in May 2025

10/10 Excellent

Kenneth

Good stay
Stayed 3 nights in May 2025

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Super staff
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Hotel is nicely located on a quiet street with grass and trees. But, it is dated with basic amenities though nice sheets and towels. Front desk person was brand new and had no training. This website had not processed my payment and the young man didn’t know what to do. He kept calling us and basically made a mess of our check in. I would probably not stay here again.
Stayed 1 night in Jun 2019

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities

One night stay

I was in town for a concert at the casino. Everything was very nice..service, cleanliness, and breakfast. However the need was old worn and uncomfortable. Needs a new better mettres.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean hotel. Nicely maintained property, close to Shephard Univ.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. Not dirty or messy in room or bathroom. Clean in other areas. The staff was very welcoming and kind. They acknowled us entering or leaving. The dining area was very small and could get crowded easily. No problems. Minor issue...plug to tub had no chain or way to stay open, so it had to be put to the side to shower. Only stayed one night due to electrical failure in area.
Stayed 1 night in Feb 2019

6/10 Okay

Margaret

Disliked: Cleanliness
The lobby and common rooms’ rug were stained. Also, pets are allowed to stay here so if you have any allergy issues stay away.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean

Great stay
Stayed 1 night in Jan 2019

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas Travel

Had paperwork ready when I checked in less than 20 minutes after I booked the room. Thought the place was deserted when I drove up as there were no cars in the lot. Turns out just very few customers on a Thursday night. Great breakfast spread even though I swear I think I was the only guest.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness
House keeping was very minimal, they did not change our sheets only re made the beds never refilled the tea in room or packets of sugar, I had to ask for shampoo and conditioner they didn’t vacuum the floor
Stayed 8 nights in Dec 2018

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is easy to find and conveniently right next to a drug store and grocery store. It seemed to be very pet friendly. Unfortunately, the good news ends there. The hotel was run down, not very clean, and dark. The courtesy bottles (lotion, shampoo, conditioner) in our room were half-used. The wifi didn't work, the instructions in the book were for the Comfort Inn, and no one answered when we tried to call the front desk. We chose the hotel because it advertised free breakfast, but there was no hot breakfast because of Christmas. It wasn't *awful*, but there were just so many missed chances to make a pleasant experience for guests.
Stayed 1 night in Dec 2018

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine for one night

We spent one night as we were visiting Shepardstown. The room was clean and the bed was fine. My back did not hurt in the morning from the bed. The breakfast food was ok. I thought the place was fine but my wife was not as content as I was.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Clean, but dated hotel, great if you have pet

Hotel was a bit dated, but clean and it worked well for us for a 1 night stay. We had our little dog with us and we had no issues. The comfort of the beds was fair but ok for 1 night. The hotel is next to a pharmacy, McDonalds, grocery store, etc and only about a mile outside of Shepherdstown so very convenient. The continental breakfast was about average quality.
Stayed 1 night in Oct 2018

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018