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Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5 star property

Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection

Lobby
American cuisine
Exterior
Lobby
Seasonal outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar

Explore the area

View map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315
  • Place, Snow Summit
    ‪17 min walk‬
  • Place, The Village
    ‪3 min drive‬
  • Place, Big Bear Visitor Center
    ‪3 min drive‬
  • Airport, San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪45 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.6 out of 10
Exceptional
(38 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(40 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(6 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(20 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(35 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

8.8 out of 10
Excellent
(43 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

  • 28 sq m
  • Sleeps 4
  • 2 King Beds

1 King Bed, Non-Smoking, Fireplace, High Speed Internet Access, Coffee Maker, Hairdryer, Iron and Ironing Board

  • Sleeps 2

1 King Bed, Non-Smoking, Fireplace, Balcony, High Speed Internet Access

  • Sleeps 2

1 King Bed, Non-Smoking, Fireplace, Balcony, Jetted Tub

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Fireplace, High Speed Internet Access, Coffee Maker, Hairdryer, Iron and Ironing Board

  • Sleeps 4

2 Queen Beds, Non-Smoking, Fireplace, Balcony, Wi-Fi

  • Sleeps 4

View all photos for Mobility Accessible King Room with Roll In Shower and Balcony

Iron/ironing board, WiFi, bed sheets

Mobility Accessible King Room with Roll In Shower and Balcony

  • Sleeps 2

2 King Beds, Non-Smoking, Larger Room, 2 Flat Screen Tvs, Jetted Tub, Fireplace, Microwave And Refrigerator

  • Sleeps 4

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About the area

Big Bear Lake

With a stay at Chateau Big Bear Boutique Hotel, BW Signature Collection in Big Bear Lake (Winter Park), you'll be within a 5-minute drive of Snow Summit and Big Bear Mountain Resort. .This family-friendly hotel is 1.7 mi (2.7 km) from The Village and 12.9 mi (20.8 km) from Snow Valley Mountain Resort.

What's nearby

  • Snow Summit - 17 min walk - 1.5 km
  • The Village - 3 min drive - 3.0 km
  • Big Bear Visitor Center - 3 min drive - 3.0 km
  • Alpine Slide at Magic Mountain - 5 min drive - 4.1 km
  • Bear Mountain Express Lift - 6 min drive - 4.1 km

Getting around

  • Los Angeles - Ontario Intl. Airport (ONT) - 78 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Starbucks - ‬12 min walk
  • ‪Carl's Jr. - ‬14 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪Mountain Munchies - ‬15 min walk

About this property

Chateau Big Bear Boutique Hotel, BW Signature Collection

Family ski hotel with restaurant
Chateau Big Bear Boutique Hotel, BW Signature Collection offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Big Bear Lake hotel provides wireless Internet access for a surcharge. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 80 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, and housekeeping is provided on request.
After a day on the slopes, enjoy recreational amenities including a hot tub and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room. If you're planning a day at a nearby theme park, you can hop on the complimentary shuttle.
Enjoy a satisfying meal at Tiffany's Bistro serving guests of Chateau Big Bear Boutique Hotel, BW Signature Collection. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. Planning an event in Big Bear Lake? This hotel has 2077 square feet (193 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Tiffany's Bistro - This bistro specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 15 miles
  • Free shopping centre shuttle
  • Free theme park shuttle
  • Uncovered parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tiffany's Bistro

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Games
  • Gym
  • Hot tub
  • Seasonal outdoor pool
  • Ski storage
  • Table tennis

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,077 square feet of conference space
  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)
  • Uncovered self parking fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Western Big Bear Chateau
Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel

Reviews

Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 622 out of 1006 reviews
Rating 8 - Good. 229 out of 1006 reviews
Rating 6 - Okay. 84 out of 1006 reviews
Rating 4 - Poor. 30 out of 1006 reviews
Rating 2 - Terrible. 41 out of 1006 reviews

Reviews

10/10 Excellent

Alfredo

Liked: Cleanliness, property conditions & facilities
HD a great time and it want crowded
Stayed 2 nights in Jun 2025

4/10 Poor

Elspeth

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Booked hotel based on reviews. Check-in was not a great experience. There was an event at the hotel which meant the car park and grounds were full and the pool was effectively out of bounds. The room was small and shabby (cracked sink, chipped furniture etc) and the balcony looked over messy back yards. Self-service breakfast was good.
Stayed 1 night in Jul 2025

10/10 Excellent

cary

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and they made everthing amazing
Stayed 1 night in Aug 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Tae, Brea

Disliked: Cleanliness, staff & service, property conditions & facilities
You can hear a conversation clearly from your next suite The views was a buck wall
Stayed 2 nights in Aug 2025

4/10 Poor

Nancy

Travelled with family and small children, Business traveller
Liked: Cleanliness
Experience could have been a better, very disappointing stay. Found out the next morning there was a planned power outage. We were not advised at check in. I was traveling with my young son alone for a baseball tournament and the power went out after dinner. I was unable to shower. No one came around to advise of what was going on. It was an uncomfortable night with no air. I had no service and my phone was nearly dead so I had to save it and I did not feel safe to leave my room with my son at that time of night. In the morning I received no apology or explanation of what happened. I found out through social media of the outage.
Stayed 1 night in Jun 2025

10/10 Excellent

Vivian

Stayed 2 nights in Jun 2025

8/10 Good

Vickie

Travelled with partner
Liked: Cleanliness
The restaurant was only open on the weekends. Breakfast buffet was very limited.
Stayed 2 nights in Aug 2025

8/10 Good

Brigetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property close to Bear Mountain. Tiffany's Bistro had great food, drinks, and entertainment.
Stayed 4 nights in Jul 2025

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Christine

Stayed 1 night in Jul 2025

8/10 Good

Quazi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy Stay with a Few Quirks

I really loved the room—super cozy and the bed was incredibly comfortable. The fireplace added a nice touch and made the space feel warm and relaxing. Definitely one of the better rooms I’ve stayed in for a mountain getaway. That said, the lobby was… interesting. The decor felt very dated and over-the-top, with an overwhelming number of tacky chandeliers. One small area had around 20 pink chandeliers clustered together—it was a bit much. Thankfully, the room made up for it. Parking was surprisingly expensive for Big Bear, especially since most places offer free or more affordable options. However, the front desk staff were very kind and ended up waiving our parking fee due to a delay in getting our room ready. All the staff we interacted with were friendly and helpful throughout our stay. Despite the quirky decor and pricey parking, I’d definitely consider staying again just for the comfort and coziness of the room.
Stayed 2 nights in Jul 2025

10/10 Excellent

Michael D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and comfortable room.
Stayed 3 nights in Jul 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They needed towels at the pool and hot tub.
Stayed 2 nights in Jul 2025

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel. Close to many restaurants and walkable to the far end of the lake. Plenty of car parking
Stayed 4 nights in Jul 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of downtown, close to shopping and dining places, including trails and the zoo. Their hot breakfast was also excellent!!! Very friendly staff...
Stayed 3 nights in Jul 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel-clean, well
Stayed 4 nights in Jul 2025

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Just a couple of hours away from home and it felt like another world. Quiet and relaxing. Nice pool. All the employees we came in contact with were very friendly. The daily breakfast was amazing. Lots of seating and great spread/choices. We took advantage of the game room, played Pool and table hockey (both my favorite) they also have other table game (soccer) and game boards. Room was clean and comfortable. Used two of the bathrooms in the main floor which were also very clean and well stocked. Will definitely be back!
Stayed 3 nights in Jul 2025

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

GABRIEL

Disliked: Staff & service

Okay stay.

No cleaning daily unless requested. Even then it was barely cleaned. Food was good and the bistro was as well. Hotels.com and trip advisor say there is parking included but was shocked I had to pay $80 for parking.
Stayed 4 nights in Jul 2025

6/10 Okay

Anna

Stayed 2 nights in Mar 2025

10/10 Excellent

Ming-Chun

Stayed 1 night in Jul 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is comfortable, well cared for, and clean, though the price should advertise a parking fee of $20 per day.
Stayed 1 night in Jul 2025

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Ian

Stayed 2 nights in Jun 2025