4/10 Poor
Eduarda
26 Apr 2025
Disliked: Room comfort
Not returning & wouldn’t recommend
My partner and I had an extremely disappointing experience during our stay. The sheets were thin and caused both of us to feel very itchy throughout the night. We made multiple attempts to reach someone at the front desk for assistance, but were unsuccessful. Fortunately, I had my own blanket with me.
At 7 AM, the fire alarm went off, and we rushed outside. There were no staff members providing updates, directions, or even basic reassurance, which only added to the chaos. After the situation settled down, we again tried to speak with someone at the front desk. The woman there was rude, unprofessional, and was seen laughing and chatting with firefighters instead of assisting guests. When we later tried calling to request a late checkout, she answered abruptly, said, “Sir, we’re going through a fire alarm,” and hung up on us.
As the face of your brand, your staff should meet a higher standard of customer service — especially in moments of emergency and guest distress. This experience fell far below expectations.
Eduarda
Stayed 1 night in Apr 2025
