PHÖNIX Hotel
4.0 star property
Photo gallery for PHÖNIX Hotel
Reviews
8.68.6 out of 10
Excellent
Popular amenities
- Gym
- Bar
- 24/7 front desk
- Pool
- Spa
- Parking included
Explore the area
Am Räschen 2, Bergneustadt, 51702
- AggertalsperrePlace, Aggertalsperre7 min drive
- Eckenhagen Monkey and Bird ParkPlace, Eckenhagen Monkey and Bird Park8 min drive
- Monte Mare Reichshof-EckenhagenPlace, Monte Mare Reichshof-Eckenhagen11 min drive
- Cologne (CGN-Cologne - Bonn)Airport, Cologne (CGN-Cologne - Bonn)39 min drive
Room options
View all photos for Standard Single Room
Standard Single Room
8.48.4 out of 10
Very good
6 reviews
(6 reviews)
- 17 sq m
- Sleeps 1
- 1 Twin Bed
View all photos for Comfort Double Room, Park View
Comfort Double Room, Park View
8.08.0 out of 10
Very good
1 review
(1 review)
- 20 sq m
- Sleeps 3
- 1 King Bed
View all photos for Family Triple Room
Family Triple Room
8.08.0 out of 10
Very good
1 review
(1 review)
- 23 sq m
- Sleeps 3
- 1 King Bed and 1 Twin Sofa Bed
View all photos for Family Quadruple Room
Family Quadruple Room
- Sleeps 4
- 1 King Bed and 1 Large Twin Sofa Bed
View all photos for Standard Double Room
Standard Double Room
- 20 sq m
- Sleeps 3
- 1 King Bed
View all photos for Deluxe Double Room, Park View
Deluxe Double Room, Park View
10.010.0 out of 10
Exceptional
1 review
(1 review)
- Park view
- Sleeps 3
- 1 King Bed
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About the area
Bergneustadt
Located in Bergneustadt, PHÖNIX Hotel is a 1-minute drive from Bergisches Land Nature Park and 7 minutes from Aggertalsperre. .This spa hotel is 4.6 mi (7.4 km) from Gumbala Water Park and 4.8 mi (7.7 km) from Eckenhagen Monkey and Bird Park.
What's nearby
- Aggertalsperre - 7 min drive - 2.3 km
- Gumbala Water Park - 8 min drive - 7.0 km
- Eckenhagen Monkey and Bird Park - 8 min drive - 7.9 km
- Monte Mare Reichshof-Eckenhagen - 11 min drive - 10.0 km
- Listertalsperre - 18 min drive - 17.8 km
Getting around
- Gummersbach Station - 16 min drive
- Cologne - Bonn Airport (CGN) - 52 min drive
Restaurants
- Selammm Döner - 17 min walk
- Star - 4 min drive
- Pizza 49 Daro - 3 min drive
- Schwarzenberger Hof - 4 min drive
- Holsteiner Fährhaus - 9 min drive
About this property
PHÖNIX Hotel
Hotel in Bergneustadt with a full-service spa and free valet parking
PHÖNIX Hotel offers 58 accommodations with laptop-compatible safes and bathrobes. Accommodations offer separate sitting areas and include desks. 20-inch flat-screen televisions come with satellite channels.
Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body treatments, and manicures and pedicures.
Stay in one of 58 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Satisfy your appetite for lunch or dinner at Panorama Restaurant, a restaurant which specializes in Regional cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Panorama Restaurant - This restaurant specializes in Regional cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transport
- Electric car charging station on site
- Return airport shuttle (surcharge)
- Free self parking on site
- Free valet parking on site
- Wheelchair-accessible parking available
Food and drink
- A bar/lounge
- A restaurant
- Snack bar/deli
Restaurants on site
- Panorama Restaurant
Things to do
- Billiards/pool table
- Full-service spa
- Gym
- Indoor pool
- Playground
- Sauna
- Steam room
Family friendly
- Indoor pool
- Laundry facilities
- Playground
- Snack bar/deli
- Soundproofed rooms
Conveniences
- 24-hour front desk
- Laundry facilities
- Luggage storage
- Newspapers in lobby
- Safe at front desk
- Vending machine
Guest services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Tour and ticket assistance
Business services
- Meeting rooms
Outdoors
- Garden
- Picnic area
- Terrace
Full-service spa
- Facials
- Hot stone massages
- Manicures/pedicures
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Lift
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible registration desk
More
- Banquet hall
- Designated smoking areas
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Dressing gowns
- Free toiletries
- Hair dryer
- Private bathroom
- Shampoo
- Shower
- Slippers
- Soap
- Toilet paper
- Toothbrush and toothpaste (on request)
- Towels provided
Entertainment
- 20-inch flat-screen TV with satellite channels
Food and drink
- Limited room service
More
- Desk
- Heating
- Iron/ironing board on request
- Laptop workspace
- Laptop-compatible safe
- Separate sitting area
- Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Renovations and closures
This property is closed from December 31 2025 to January 1 2026 (dates subject to change).
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available
Children and extra beds
Children are welcome
Cribs (infant beds) are available for EUR 15.0 per stay
Payment types
Important information
Optional extras
- Pet fee: EUR 15 per pet, per night
- Service animals are exempt from fees
- Crib (infant bed) fee: EUR 15.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
National rating
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.
Property is also known as
PHÖNIX Hotel Bergneustadt
PHÖNIX Bergneustadt
PHÖNIX Hotel Hotel
PHÖNIX Hotel Bergneustadt
PHÖNIX Hotel Hotel Bergneustadt