The staff was incredibly helpful. Not all of them are comfortable with English but most do a fine job of communicating one way or another. Michael, the front desk manager was absolutely fantastic. He went above and beyond the call of duty to make our stay as pleasant as possible. The free breakfast was very nice and a lifesaver since we wouldn't have know where to go for breakfast anyway. One thing to be aware of is that you can't get all the way to the door of the hotel with a vehicle. You have to be dropped off at the end of the walking street about 100 meters away. The good part of that is that the street in front of the hotel has no traffic noise. The wi-fi requires a password sent to a Chinese phone (the staff will set you up using their phone). Wi-fi was also slow and spotty at times. Not sure if it's the hotel's fault or service in general.