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Aparthotel

Panbil Residence Serviced Apartment

3.5 star property

Photo gallery for Panbil Residence Serviced Apartment

Outdoor pool, pool loungers
Penthouse Exclusive Package
Exterior
Interior
Penthouse Exclusive Package | Lake view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Bar
  • Spa
  • Gym
  • Pool
  • Outdoor space

Explore the area

View map
Jalan Ahmad Yani, Panbil Estate, Muka Kuning, Sei Beduk, Batam, Batam Island, 29433
  • Place, Batam Centre Ferry Terminal
    ‪7 min drive‬
  • Place, Batam Centre
    ‪7 min drive‬
  • Place, Nagoya Hill Mall
    ‪8 min drive‬
  • Airport, Batam Batu Besar (BTH-Hang Nadim)
    ‪12 min drive‬

Room options

View all photos for Deluxe Forest View

1 bedroom, premium bedding, in-room safe, blackout curtains

Deluxe Forest View

  • Sleeps 2

View all photos for Executive Room

1 bedroom, premium bedding, in-room safe, blackout curtains

Executive Room

  • Sleeps 2

View all photos for Junior Suite

1 bedroom, premium bedding, in-room safe, blackout curtains

Junior Suite

  • Sleeps 3

View all photos for Executive Suite

1 bedroom, premium bedding, in-room safe, blackout curtains

Executive Suite

  • Sleeps 4

View all photos for Family Suite

1 bedroom, premium bedding, in-room safe, blackout curtains

Family Suite

  • Sleeps 5

View all photos for Deluxe Double Room, Forest View

1 bedroom, premium bedding, in-room safe, blackout curtains

Deluxe Double Room, Forest View

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

1 bedroom, premium bedding, in-room safe, blackout curtains

Executive Room

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 2 Bedrooms

1 bedroom, premium bedding, in-room safe, blackout curtains

Junior Suite, 2 Bedrooms

  • 64 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Executive Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms | Garden view

Executive Suite, 2 Bedrooms

  • 72 sq m
  • 2 bedrooms
  • Hill view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms

  • 96 sq m
  • 3 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

View all photos for Deluxe Double or Twin Room, Garden View

1 bedroom, premium bedding, in-room safe, blackout curtains

Deluxe Double or Twin Room, Garden View

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Penthouse Exclusive Package

Penthouse Exclusive Package | Living area

Penthouse Exclusive Package

  • 200 sq m
  • 3 bedrooms
  • Lake view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Penthouse

1 bedroom, premium bedding, in-room safe, blackout curtains

Penthouse

  • Sleeps 6

View all photos for Deluxe Room With Garden View

1 bedroom, premium bedding, in-room safe, blackout curtains

Deluxe Room With Garden View

  • Sleeps 2

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About the area

Batam

With a stay at Panbil Residence Serviced Apartment in Batam, you'll be within a 15-minute drive of Batam Centre Ferry Terminal and Nagoya Hill Mall. .This spa aparthotel is 7.4 mi (11.9 km) from Harbour Bay Ferry Terminal and 0.2 mi (0.3 km) from Eska Wellness Spa.
View more Aparthotels in BatamOpens in a new window

What's nearby

  • Batam Centre Ferry Terminal - 7 min drive - 7.5 km
  • Batam Centre - 7 min drive - 7.5 km
  • Batam Center Shopping Area - 7 min drive - 7.5 km
  • Nagoya Hill Mall - 8 min drive - 8.9 km
  • Grand Batam Mall - 8 min drive - 8.6 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 19 min drive

Restaurants

  • ‪RM Sederhana Panbil - ‬14 min walk
  • ‪Morning Bakery - ‬6 min drive
  • ‪Coffee Town Kaya Toast - ‬17 min walk
  • ‪Andaliman Restaurant - ‬3 min walk
  • ‪Ayam Penyet Ria - ‬15 min walk

About this property

Panbil Residence Serviced Apartment

Aparthotel in Batam with a full-service spa and a fitness center
Panbil Residence Serviced Apartment offers 334 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. 55-inch LED televisions come with cable channels. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators and stovetops. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Batam aparthotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include body scrubs, body treatments, and manicures and pedicures.
Make yourself at home in one of the 334 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. Rooms have private balconies or patios. 55-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and separate sitting areas, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages and body treatments. You're sure to appreciate the recreational amenities, including an outdoor pool, a sauna, and a fitness center. This aparthotel also features complimentary wireless internet access, concierge services, and a hair salon.
Enjoy a meal at the restaurant or snacks in the aparthotel's coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
Panbil Residence Serviced Apartment has a restaurant on site.

Property amenities

Pool/Spa

  • Body scrubs
  • Full-service spa
  • Manicures/pedicures
  • Massage
  • Outdoor pool
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 11 AM to 7 PM at scheduled times and on request
  • Free self parking on site

Family friendly

  • Children stay free (see details)
  • Children's pool

Kitchenette

  • Electric kettle
  • Hob
  • Refrigerator

Dining

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Separate sitting area

Entertainment

  • 55-inch LED TV with cable channels
  • TV in common areas

Outdoor areas

  • Balcony/patio
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Free local calls
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk

Things to do

  • Children's pool
  • Free bicycle rentals
  • Gym
  • Ropes course
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 16 floors
  • 334 units
  • Built in 2017
  • Free bicycle rentals
  • Garden

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: IDR 150000.00 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Panbil Residence Apartment
Panbil Residence Batam
Panbil Residence
Panbil Serviced Batam
Panbil Residence Apartment Batam
Panbil Residence Serviced Apartment Batam
Panbil Residence Serviced Apartment Aparthotel
Panbil Residence Serviced Apartment Aparthotel Batam

Reviews

Panbil Residence Serviced Apartment Reviews

8.6

Excellent

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 54 out of 124 reviews
Rating 8 - Good. 48 out of 124 reviews
Rating 6 - Okay. 17 out of 124 reviews
Rating 4 - Poor. 5 out of 124 reviews
Rating 2 - Terrible. 0 out of 124 reviews

Reviews

8/10 Good

Herrin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Ghim Lee

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It has provided queen size bed in 2 bedroom as per our request for my family of four. Only improvement needed is to provide pots and pans, knife and cutting board. Having a kitchen but no proper kitchen tools serves no purpose.
Stayed 1 night in May 2025

8/10 Good

SIVA UTHIRASWAN

Travelled with family
Liked: Cleanliness, room comfort

Panbill holiday stay

A great place to stay with family. Very comfortable. Night Close eyes then open already mg.very nice. Buffet breakfast not many varieties.
Stayed 2 nights in Apr 2025

10/10 Excellent

Hema malini

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Putri

Liked: Cleanliness
Stayed 2 nights in Jan 2025

8/10 Good

Kian Wee

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Agnes, Singapore

Travelled with family, Travelled with group
Property is old/dated. Check-in meant to be at 2pm but family room still not ready at 3.40pm. We were told to wait for another 15mins when we tried to check in. Reception tried to make good by offering us a late checkout the next day but we declined as we have a ferry to take to return home. They also tried to offer a discount for our next stay which we declined as we were not sure if we will be returning. In the end, they make good by offering a free transfer to the ferry terminal and they sent some fries and water melon juice which we did not consume as were were out the whole evening. Birthday stay was ruined due to the unpleasant check-in experience.
Stayed 1 night in Aug 2024

8/10 Good

Hong Wei

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice apartment
Stayed 2 nights in Jun 2024

10/10 Excellent

Jimmy

Liked: Cleanliness, property conditions & facilities
The serviced apartment is surprisingly clean and nice. Very comfortable for the family. One minor comment is the guests from serviced apartment cannot ask for towel when visiting the pool at the hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

Wei Chung

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, room comfort

Wonderful return 😍

Visited again in 2024 with my wife after a positive solo experience in 2018. Was worried about the recent negative reviews, but everything was as positive as I remember! Rooms were clean, the pool deck is beautiful, and the hotel staff were all very helpful and approachable! There is also a nice lemongrass theme to the smell of the whole place that I really love! Was also pleasantly surprised to see the addition of Lia bakery, which had really awesome pastries! Only downside is I seem to remember there were more options for lunch within the hotel 6 years ago, but I guess now there's gojek food and grab food to order delivery from, so not a big deal! My wife and I really enjoyed our stay, and would love to come back!
Stayed 3 nights in Apr 2024

8/10 Good

Tomasz

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Feb 2024

8/10 Good

Tomasz

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Rupert

Business traveller
Liked: Cleanliness, room comfort

Panbil Residence Serviced Apartment Batam,

used as base before joining vessel
Stayed 2 nights in Oct 2023

10/10 Excellent

Josie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The reception staff were exceptionally impressive with their friendly attitude and their motto “service with a smile “. They were polite answering my questions and even offered places of interest. Even the shuttle transportation driver Bagas was also very friendly and polite. Seems like the staff there were happy and this in return makes the whole environment a pleasant place to stay. The room ( a 3 bedroom apartment) were big and clean. The beds were firm without giving guests backache sleeping in it. Not all accommodation that we have stayed have such comfortable beds. Breakfast was good. Definitely if we go to Batam, we will choose to stay in Panbil service apartment again.
Stayed 1 night in Sep 2023

10/10 Excellent

Greg

Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff
Stayed 6 nights in Jul 2023

10/10 Excellent

Moleya

Travelled with family
Liked: Cleanliness, room comfort

Awesome Stay

Superb stay - family love it so much. Will return for next trip.
Stayed 2 nights in Nov 2022

8/10 Good

Mohd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t really fancy too much in this hotel. Breakfast a lot of food didn’t replenish shortly after all were taken off. Distance a bit far from shopping location. Necessities not fully provided. Short of hand towel. My frd’s room short of safebox, bowls, wardrobe light not working. Hotel can consider to provide comb, body lotion if possible.
Stayed 2 nights in Jan 2020

10/10 Excellent

Amran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Ravindran

Travelled with group
Liked: Cleanliness, room comfort
This my first time coming to this hotel . The hotel is good but need to go out to take taxi and no near by coffeeshop or min Mart . Second thing quite disappointed about when I checked in my room no wifi . I inform the reception they say somebody is coming but we waited 1 hour nobody turn up and waste my time . Then we went go and come back almost 7pm there is wifi . Lastly breakfast. Just image we only eat bread and cold drink . No coffee at all even the waiter did not top up and most the food totally empty . Sorry to said this hope I don't come to this hotel again Thank u
Stayed 1 night in Jan 2020

10/10 Excellent

Seri, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I dislike about my stay. Enjoyed every bit of it
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Food was really good. How can I forget that Margerita, loal orange juice and mouth watering italian pizza. Lake view and the town view was superb. Overall okay for the paid amount except cleanliness. First sight sink in the bathroom was filled with water and comods were not cleaned. Had to ask for two times to get it cleaned
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, spacious and clean. Even tho the wardrobes broken. But overall tumbs up
Stayed 3 nights in Dec 2019