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Grand Mercure Batam Centre

Photo gallery for Grand Mercure Batam Centre

Outdoor pool, open 6:00 AM to 6:00 PM, pool loungers
Property video
Garden
Fitness facility
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Jalan Raja H Fisabilillah Teluk Tering, Kecamatan Batam Kota, Batam, 29461
  • Place, Mega Mall
    ‪4 min drive‬
  • Place, Batam Centre
    ‪5 min drive‬
  • Place, Batam Center Shopping Area
    ‪5 min drive‬
  • Airport, Batam Batu Besar (BTH-Hang Nadim)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 2 Single Beds, City View

Deluxe Room, 2 Single Beds, City View

Deluxe Room, 2 Single Beds, City View

  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds, City View

In-room safe, individually furnished, desk, laptop workspace

Superior Room, 2 Single Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 Double Bed, City View

Deluxe Suite, 1 Double Bed, City View

Deluxe Suite, 1 Double Bed, City View

  • City view
  • 64 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, City View

Executive Room, 1 King Bed, City View

Executive Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About the area

Batam

In the heart of Batam, Grand Mercure Batam Centre is within a 5-minute drive of Museum Batam Raja Ali Haji and Batam Centre Ferry Terminal. .This golf hotel is 1.2 mi (1.9 km) from Batam Centre and 1.3 mi (2 km) from Batam Sign.

What's nearby

  • One Batam Mall - 5 min walk - 0.5 km
  • Maha Vihara Duta Maitreya Buddhist Temple - 19 min walk - 1.6 km
  • Mega Mall - 4 min drive - 2.3 km
  • Batam Centre - 5 min drive - 2.6 km
  • Batam Center Shopping Area - 5 min drive - 2.6 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 24 min drive

Restaurants

  • ‪Love Seafood Restaurant - ‬6 min walk
  • ‪Golden Lamian - ‬6 min walk
  • ‪Kopitiam Mentari Batam Centre - ‬8 min walk
  • ‪Morning Bike Kopitiam - ‬8 min walk
  • ‪Bandoeng Resto - ‬5 min walk

About this property

Grand Mercure Batam Centre

Grand Mercure Batam Centre offers 230 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. This Batam hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps.

Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 230 individually furnished guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Guests can get to nearby shops on the shuttle (surcharge).
Enjoy international cuisine at Ambrosia All Day Dining, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM for a fee. Children aged 5 and younger eat free breakfast.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM.
Children aged 5 and younger eat free breakfast.
Ambrosia All Day Dining - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Celeste Cafe & Lounge - This poolside restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Ambrosia All Day Dining
  • Celeste Cafe & Lounge

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • In-room cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • Computer station

Outdoors

  • Dock
  • Garden
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Hardwood flooring in room
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Smooth flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - June 2025

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Guests driving to the property should contact this property in advance (e.g., directions)

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Children aged 5 and younger eat free breakfast

Rollaway/extra beds are available for IDR 500000.0 per night

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Airport shuttle fee: IDR 195000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 500000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 6:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Mercure Batam Centre Batam

Grand Mercure Batam Centre Hotel

Grand Mercure Batam Centre BATAM

Grand Mercure Batam Centre Hotel BATAM

Grand Mercure Batam Centre Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 32 out of 46 reviews
Rating 8 - Good. 10 out of 46 reviews
Rating 6 - Okay. 2 out of 46 reviews
Rating 4 - Poor. 1 out of 46 reviews
Rating 2 - Terrible. 1 out of 46 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities
Room and amenities was great. Breakfast spread was excellent. Water temperature was inconsistent.
Stayed 1 night in Jan 2026

10/10 Excellent

Devi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel
Stayed 2 nights in Jan 2026

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and helpfull. Hotel very clean.
Stayed 3 nights in Jan 2026

10/10 Excellent

Yeo

Stayed 2 nights in Jan 2026

8/10 Good

Keow Eng

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
New property so everything was very clean and comfortable. Room is spacious and clean Not sure if we were on a smoking floor (11th) but upon opening the door for the first time, the room smelled of smoke. We had city view and at night, the noise from the roundabout could be heard. Room could be better soundproofed.
Stayed 1 night in Jan 2026

10/10 Excellent

Sham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2026

10/10 Excellent

Asish

Liked: Cleanliness, staff & service, property conditions & facilities
Grand Mercure Batam – Comfort, Class & Convenience Our stay at Grand Mercure Batam was an absolute win. From the moment we arrived, the service felt premium yet welcoming. The rooms were spacious, modern, and super comfortable, with city views that made mornings feel extra special. The location is a big highlight — close to shopping, food spots, and just a short ride to Batam’s main attractions. Perfect whether you’re here to relax or explore. Breakfast was excellent, with a wide spread of local and international options, and the hotel facilities like the pool and gym were clean, well-maintained, and relaxing after a day out. What really stood out was the staff — friendly, attentive, and always ready to help with a smile. You genuinely feel looked after. If you’re visiting Batam and want a stay that blends luxury, comfort, and convenience, Grand Mercure Batam is a fantastic choice. We’d happily stay here again.
Stayed 4 nights in Dec 2025

6/10 Okay

BoonTeck

Liked: Cleanliness
A new hotel with many marketing lines saying good services but you feel nothing. Every corner is planning to overcharge you. We don’t feel welcome or any genuine warmth.
Stayed 3 nights in Dec 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location, beautiful rooms and great staff. We used the pool and Tapas Bar, both excellent. Staff booked us a very early taxi to the airport which arrived early and was also great.
Stayed 1 night in Dec 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room
Stayed 2 nights in Dec 2025

10/10 Excellent

Poey Yin, Singapore

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and clean. Still rather new as it was opened in May 2025. Very good spread at buffet breakfast. About 10min by Grab from batam centre ferry terminal
Stayed 3 nights in Dec 2025

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 1 night in Nov 2025

10/10 Excellent

Sherman

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean place with great amenities. Friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Christian

Liked: Cleanliness, amenities, property conditions & facilities
Nice new hotel with nice breakfast
Stayed 2 nights in Nov 2025

8/10 Good

Poh Kheng

Stayed 2 nights in Oct 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Xinyi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really near the ferry terminal, farther from the rest of town (which means peace and quiet). Short ride into the popular areas and malls. Amazing amazing amazing staff, that was the best part about this hotel!
Stayed 3 nights in Sep 2025

10/10 Excellent

Nimas

Stayed 1 night in Sep 2025

2/10 Terrible

Boon Cheong

Stayed 1 night in Aug 2025

4/10 Poor

Boon Cheong

Liked: Cleanliness, property conditions & facilities
Imposition of deposit when past few times don’t have. Room not ready. Soundproofing not good.
Stayed 1 night in Sep 2025

10/10 Excellent

Zy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff is courteous
Stayed 2 nights in Sep 2025

8/10 Good

子琦

Stayed 1 night in Aug 2025

10/10 Excellent

Jeslyn

Stayed 1 night in Jul 2025

8/10 Good

Saimon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Khairunnisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Brand new hotel in Batam. Staff were helpful and friendly. Rooms were clean. Would be better if the pools were heated.
Stayed 2 nights in Jun 2025