4/10 Poor
James
Travelled with group
28 Sept 2025
Disliked: Property conditions & facilities, room comfort
We specifically wanted this hotel because the advertised they had a hot tub. Or a whirlpool tub. There's was not open. It was closed for service or something like that. We did not know that. Had we known that, we would not have wanted to stay in this particular hotel. We would have looked elsewhere. By the time we found out the bad news, it was too late All the other hotels were booked. Plus our room key didn't work. We got locked out of our own room four different times. The book this hotel over the internet. But I spoke to the reservations desk. I did not mention the idea of the hot tub, and they did not mention it to me either. I didn't think to ask. I trusted the website. I should have asked. I think the hotel was fully booked and so they didn't particularly care. I did not receive any degree of customer service or customer satisfaction from this hotel. Overall it was a very disappointing experience. I cannot recommend this hotel.
James
Stayed 1 night in Sep 2025























