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Garden & City Cauterets Balneo

3.0 star property

Photo gallery for Garden & City Cauterets Balneo

Indoor pool, seasonal outdoor pool, pool loungers
Studio for 2
Apartment for 10 people | Private kitchen
Restaurant
Comfort Studio

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Hot tub
  • Bar
  • Gym
  • Spa
  • Pool

Explore the area

View map
11 avenue du General Leclerc, Cauterets, Hautes-Pyrenees, 65110
  • Place, Cauterets Baths
    ‪3 min walk‬
  • Place, Cirque du Lys Gondola
    ‪5 min walk‬
  • Place, Pont d'Espagne
    ‪12 min drive‬
  • Airport, Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.)
    ‪41 min drive‬

Room options

View all photos for Studio for 2

1 bedroom, free WiFi, bed sheets

Studio for 2

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for 2 communicating studios for 8 people

Private kitchen

2 communicating studios for 8 people

  • 50 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 Twin Bunk Beds, 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment for 10 people

Apartment for 10 people | Living room

Apartment for 10 people

  • 70 sq m
  • 3 bedrooms
  • Sleeps 10
  • 1 Double Bed, 2 Twin Beds, 1 Twin Bunk Bed and 2 Double Sofa Beds

View all photos for Studio for 2

Studio for 2

Studio for 2

  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio for 4

Comfort Studio

Studio for 4

  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed OR 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Comfort Duplex, 1 Bedroom (For 6)

Comfort Duplex, 1 Bedroom (For 6) | Living area

Comfort Duplex, 1 Bedroom (For 6)

  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed, 1 Double Sofa Bed and 1 Twin Bunk Bed

View all photos for Apartment for 10 people

Apartment for 10 people | Living area

Apartment for 10 people

  • 70 sq m
  • 4 bedrooms
  • Sleeps 10
  • 2 Double Beds, 2 Twin Bunk Beds and 1 Double Sofa Bed

View all photos for Single Double Room

Single Double Room

Single Double Room

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Cauterets

With a stay at Garden & City Cauterets Balneo in Cauterets, you'll be a 4-minute walk from Cirque du Lys Gondola and a 4-minute drive from Pyrénées National Park. .This family-friendly residence is 4.9 mi (8 km) from Pont d'Espagne and 4.9 mi (8 km) from Lac de Gaube.
View more Residences in CauteretsOpens in a new window

What's nearby

  • Cauterets Baths - 3 min walk - 0.3 km
  • Cirque du Lys Gondola - 5 min walk - 0.4 km
  • Pyrénées National Park - 2 min drive - 2.5 km
  • Lac de Gaube - 8 min drive - 6.6 km
  • Pont d'Espagne - 12 min drive - 6.9 km

Getting around

  • Lourdes Station - 27 min drive
  • Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.) - 50 min drive

Restaurants

  • ‪Le Refuge De La Cascade - ‬3 min drive
  • ‪Hotellerie Du Pont D'Espagne - ‬9 min drive
  • ‪Chez Gillou - ‬2 min walk
  • ‪Au Bistrot Du Boulevard - ‬3 min walk
  • ‪Café Ski-Bar - ‬2 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Garden & City Cauterets Balneo

Family-friendly residence with a full-service spa and a fitness center
Garden & City Cauterets Balneo offers 136 accommodations. Flat-screen televisions are featured in guestrooms. This Cauterets residence provides complimentary wireless Internet access.
An indoor pool, a children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the residence's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Stay in one of 136 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a hot tub, and a sauna. Additional features at this residence include complimentary wireless internet access, ski storage, and a television in a common area.
At Garden & City Cauterets Balneo, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cauterets? This residence has 538 square feet (50 square meters) of space consisting of conference space and a meeting room.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
Garden & City Cauterets Balneo has a restaurant on site.

Property amenities

Ski

  • Close to skiing
  • Ski passes
  • Ski shuttle nearby
  • Ski storage
  • Snowboarding nearby

Pool/Spa

  • Body scrubs
  • Facials
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Manicures/pedicures
  • Massage
  • Pool loungers
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Turkish bath

Internet

  • Available in the accommodation: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 300 metres
  • Street parking available
  • Ski shuttle nearby

Family friendly

  • Children's pool
  • Playground

Dining

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: EUR 17 for adults and EUR 12 for children
  • A bar/lounge
  • A restaurant

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • Flat-screen TV
  • Games
  • TV in common areas

Outdoor areas

  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 538 square feet of conference space
  • Business centre
  • Meeting room

Comfort

  • Heating

Pets

  • Pet friendly
  • One pet total
  • Fee: EUR 12 per pet per day (maximum EUR 54 per stay)
  • Service animals exempt from fees
  • Pets allowed in specific rooms

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Billiards/pool table
  • Children's pool
  • Foosball table
  • Gym
  • Ski passes
  • Ski storage
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 136 units
  • 2 buildings
  • 6 floors
  • Banquet hall

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 30
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from November 2 2025 to December 4 2025 (dates subject to change):
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from October 30 to December 16:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 12 per pet, per day (maximum EUR 54 per stay)
Service animals are welcome, and are exempt from fees
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 1.57 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 17 for adults and EUR 12 for children
  • Pet fee: EUR 12 per pet, per day (maximum EUR 54 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Chèques-vacances, and cash
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property is professionally cleaned

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from July 01 to September 06
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Odalys Hotel-Residence Aladin
Odalys Hotel-Residence Aladin Cauterets
Odalys Hotel-Residence Aladin House
Odalys Hotel-Residence Aladin House Cauterets
Odalys Hotel Residence Aladin
Odalys Hotel Residence Aladin
Garden & City Cauterets Balneo Residence
Garden & City Cauterets Balneo Cauterets
Garden & City Cauterets Balneo Residence Cauterets

Garden & City Cauterets Balneo Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 87 out of 245 reviews
Rating 8 - Good. 100 out of 245 reviews
Rating 6 - Okay. 36 out of 245 reviews
Rating 4 - Poor. 20 out of 245 reviews
Rating 2 - Terrible. 2 out of 245 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Rod

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property is good, but the outside pool wasn’t open and area around it not cared for much which we were looking forward to. Inside Spa was very good though. Took a while to get the deposit credited back to my account.
Stayed 3 nights in Jul 2025

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Jul 2025

10/10 Excellent

Leo

Stayed 1 night in Aug 2024

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great, clean and functional accommodation. Especially liked the outdoor pool & the fact you are right in the centre of the town.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

PUCHEU

Stayed 1 night in May 2024

10/10 Excellent

Earl

Liked: Cleanliness, property conditions & facilities
Nice central place in Cauterets. Only problem is the parking situation if you didn’t reserve in advance.
Stayed 3 nights in Feb 2024

10/10 Excellent

Louisa

Travelled with family
Liked: Cleanliness, room comfort
The place was really well located. The hotel was clean and everyone was very friendly. The pool is great, perfect for families.
Stayed 2 nights in Feb 2021

4/10 Poor

nicolas

Travelled with family
Disliked: Room comfort

Cauterets is stunning by this hotel is average

Very basic standard. Ikea furniture, terrible beds, no service. The Balneo that refer to thermal bath are only large jacuzzi. it is ok for young on budget. C'est très basic, l'ameublement vient de chez Ikea et il n y a aucun service. le personnel de reception est tres gentil, mais incapable de nous donner quelque information que ce soit sur la station et sans oublier qu on vous demande de vider vos poubelle. Un minimum de service "hotelier" serait pas mal. on voulais emmener les enfants faire de la luge, la seule réponse a nos questions ont été d'aller voir l office du tourisme ( chose que nous n'ont pas fait car ils étaient ferme). Résultat, nous sommes aller au col du tourmalet,La prochaine fois nous essayerons Barege ou la mongie.
Stayed 1 night in Oct 2020

6/10 Okay

mjotour, australia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

A trip to Cauterets.

The location of the hotel was fantastic- right in the middle of everything. Unfortunately we arrived during a heat wave and they had no airconditioning so we were most uncomfortable. The pool allowed great relief from the sweltering heat! The rooms were very dated but all and all the bed were comfortable and the towels were fluffy!
Stayed 2 nights in Aug 2018

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

True to pictures, nothing luxury but nice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Good pools.

Fantastic pools and spa area. Wonderfully friendly staff. Extremely expensive overall. We had the last room and paid a fortune for it!! Do book parking before you get there as it was full on our arrival and there is no where to park in the resort when it is busy.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

nadège

Travelled with family
Liked: Cleanliness, room comfort

Très bon séjour

Hôtel très bien situé. Pas de bruits. Chambres propres et confortable. Balnéo très bien.
Stayed 1 night in Jul 2025

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, room comfort
Hotel tres bien situe, conforme a la description lors de la reservation. Personnel tres agreable et souriant. Seul petit bemol le prix du petit dejeuner est un peu excessif.
Stayed 1 night in Jul 2025

8/10 Good

Agnès

Travelled with family
Liked: Cleanliness, room comfort
Nuits très bruyante côté rue. 4 soirs sur 7 clientèle café du commerce. Demande de changement de chambre pour être côté montagne sans réponse de la part de l’hôtel. Piscine extérieure condamnée deux années d’affilée.
Stayed 7 nights in Jun 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

6/10 Okay

Frédérique

Travelled with family
Liked: Cleanliness, room comfort

M

Séjour appréciable surtout grâce à la piscine, dont nous avons beaucoup profité. La chambre réservée n'était pas celle prévue àcause d'un bug informatique à priori : nous avons eu des lits séparés. Le restaurant de l'hôtel : une catastrophe. La majorité ce qui était indiqué sur la carte n'était pas disponible. Malgré un resto presque vide, le service était très long (2h pour une entrée et un plat). Le bar : pareil. Impossible de commander, plus de ci ou de ça. Nous avons apprécié : sa localisation, les jeux a disposition, le personnel.
Stayed 3 nights in Jun 2025

8/10 Good

Eric

Liked: Cleanliness, room comfort

Hôtel Cauterets

Séjour en couple.Tres sympathique. Lit confortable. Chaleur insupportable dans la chambre. Personnel à l'accueil prévenant. Serveurs au restaurant très gentils mais anglophones. Ce qui peut poser problème aux clients qui ne parlent pas anglais
Stayed 1 night in Jun 2025

10/10 Excellent

shaowei

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

bruno

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jeff

Liked: Cleanliness, room comfort
Parfait
Stayed 1 night in May 2025

10/10 Excellent

Otavio

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025