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Beautiful views but rooms need some renovation as you can see the age of some of the rooms.

We had the most amazing stay here honestly, it was even better than I expected. We stayed in the Cocoon and everything about it was perfect. The room itself was outstanding, so unique and comfortable, with the most unreal view to wake up to every day. The staff were absolutely amazing from start to finish. Check in was so easy and welcoming, and they even let us check in early because our room was already ready, which we really appreciated after travelling. It was also great that you don’t have to pay anything until checkout, which made everything feel really relaxed and hassle free. The shuttle service was fantastic and super convenient they organised our airport transport for us and picked us up right outside our room. The pool area was lovely and the breakfast each morning was delicious as well. Overall, such a beautiful experience and I would 100% stay here again. Highly recommend to anyone visiting El Nido!

Where do I even begin? My fiancé and I arrived at the hotel only to realise we had accidentally booked a twin room instead of a double. That wasn’t a major issue for us, but when we entered the room, we discovered that one of the beds was broken. I went to reception and politely asked for a different room. I was told this was impossible because there were supposedly no rooms available. I then requested a full refund so we could stay elsewhere, which I felt was a reasonable solution considering the condition of the room. Instead, I was told that our only options were to either stay in the room with the broken bed or leave and “fight for a refund.” To make matters worse, they claimed no manager was available. After around 30 minutes of arguing, they suddenly managed to find us another room — despite previously insisting there were none available. Unfortunately, the problems didn’t stop there. The bathroom in the new room did not flush properly, which was both inconvenient and unhygienic. After returning from dinner that evening, we then found two large cockroaches running around the room, which I had to deal with myself. The next morning, there was yet another cockroach in the room. That was the final straw. We checked out early and moved to another hotel, which was a far better experience. Overall, this stay was extremely disappointing due to the poor room conditions, lack of customer service, hygiene issues, and misleading information from staff. Not Recommended.

Entire staff were friendly, helpful and focused on ensuring you enjoy every moment of your stay. They even let us check out late (normally 12noon) knowing our flight to Manila was in the evening. All available water sports amenities were complementary including vest and snorkeling gear. Lifeguard is available all day and always ready to help — ie use paddle board or launch kayak. Filtered water is available all throughout the facility which is a delight given the Palawan heat. Will surely come back and recommend this place to family and friends. We had the best experience ever— better than Hawaii or Cabo— from staff to beach view and beach time including the pool and spa. Thank you Seda for a wonderful start of our retirement journey.

Amazing stay at Cauayan, absolutely paradise. The beachfront villas are stunning, looking out onto the bay with private sunbeds to relax on and just a short walk from the spa, bar & restaurant. The tours offered are wide ranging and give you a great chance to see the e surrounding islands and lagoons, and the scuba diving is excellent, clear, warm water with lots of fish & corals. The food and drinks are great but the real showcase are the staff, all of whom are there to cater to whatever you need. Special thanks from us go to Red (excellent coffees!), KC, KL, Alwin, Kel, Pearl, Norihen & Jeremiah, but everyone has been brilliant. We’re been so well looked after we don’t want to leave! Thanks to everyone for making our stay so special.

Our stay at Charlie’s El Nido was absolutely wonderful and truly exceeded expectations. The rooms were perfect — clean, comfortable, and thoughtfully designed. The bathroom was spacious and modern, and we loved having a balcony overlooking the pool, which made mornings and evenings especially relaxing. The restaurant was fantastic. Breakfast every day was excellent with plenty of options to choose from. The omelet station was a highlight, along with fresh fruit selections, a variety of hot dishes, and fluffy pancakes made fresh upon request. Everything felt fresh, well-prepared, and enjoyable. What really made this stay special was the staff. Every single team member — from the front desk and restaurant staff to security and transportation personnel — was incredibly friendly, welcoming, and genuinely helpful. Their hospitality made us feel comfortable and well taken care of throughout our stay. The hotel amenities were great as well, including a full bar, gym, and a beautiful pool area that was perfect for relaxing after island tours. Overall, Charlie’s El Nido is a fantastic place to stay, and we would absolutely return. Highly recommended for anyone visiting El Nido!