All of the negative reviews were spot on. I trusted some good reviews, but after staying, I don’t know how or why they left a good review.
1) the beds are extremely, extremely hard. It literally felt like laying down on a wooden board, or the floor. Most people stay here for a good sleep before/between flights, but it will be an extremely uncomfortable sleep. They only give you 2 pillows - after calling the front desk and asking for more as we needed to lay on them, they said we could only have 1 more.
2) Every place - be it a hotel, restaurant, anything in Thailand had the most welcoming, gentle and nice people we’ve encountered. This hotel was the opposite. Very dry, unwelcoming front desk staff, barely said anything during check in or check out. Didn’t seem to care if we had a comfortable stay or made any effort to ensure that.
3) Breakfast offered was extremely lackluster, could have had a better breakfast at 7/11. There were eggs (which were extremely cold), some chicken sausage (also very cold), and some rice. A few pieces of normal white toast. So disappointing, left hungry.
4) The elevators and rooms all had a musty, mildew like smell.
5) The showers were extremely slippery, no door on the shower.
6) The bidet found in the washroom was leaking, entire bathroom flooded.
7) A/C unit couldn’t be controlled - only had 1 setting (on/off), so the room was either freezing or extremely hot. Only give you 1 key that is used to keep electricity on.