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Otter Hotel

4.0 star property

Photo gallery for Otter Hotel

Rooftop pool
Breakfast and dinner served
Mountain View King Suite | Mountain view
Rooftop pool
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Explore the area

View map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Place, Tunnel Mountain
    ‪7 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.2 out of 10
Wonderful
(21 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.4 out of 10
Exceptional
(18 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

9.0 out of 10
Wonderful
(12 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

10.0 out of 10
Exceptional
(7 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Banff

With a stay at Otter Hotel in Banff (Uptown District), you'll be within a 5-minute drive of Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. .This hotel is 11.7 mi (18.8 km) from Banff National Park and 3.6 mi (5.8 km) from Banff Gondola.

What's nearby

  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km
  • Tunnel Mountain - 7 min drive - 1.4 km
  • Fairmont Banff Springs Bowling Centre - 7 min drive - 3.1 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪Park Distillery + Restaurant - ‬18 min walk

About this property

Otter Hotel

Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 174 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Dip into one of the 2 hot tubs or enjoy other recreational amenities, which include a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.
Enjoy a satisfying meal at Good Folk serving guests of Otter Hotel.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 672 out of 848 reviews
Rating 8 - Good. 111 out of 848 reviews
Rating 6 - Okay. 47 out of 848 reviews
Rating 4 - Poor. 8 out of 848 reviews
Rating 2 - Terrible. 10 out of 848 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Minjung, San Mateo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super friendly staff. The room is very clean and comfy. We truly enjoyed our stay, no complaints at all. Free parking was also a huge plus!
Stayed 3 nights in Jun 2025

10/10 Excellent

Earl, Ottawa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A new, modern hotel with great amenities (hot tubs and sauna, an excellent restaurant) and friendly, helpful staff, incredible views of the mountains, located a short walk from downtown Banff.
Stayed 3 nights in Jun 2025

10/10 Excellent

Moohwan

Liked: Cleanliness, amenities, property conditions & facilities
Clean and kind staffs. Amenity was good and the dinning area was also fantastic.
Stayed 3 nights in Jun 2025

10/10 Excellent

Staycee

Travelled with family
Lovely rooms and hot tub is great. Convenient location but still away from the hustle and bustle
Stayed 3 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally friendly and knowledgeable. The view from our balcony was nice and it was very quiet. The pillows were a bit too squishy for us. The shower door (or lack thereof) was a bit tricky to navigate not getting the floor all wet. Otherwise the room was nice and fit for our trip!
Stayed 7 nights in Jun 2025

10/10 Excellent

Emilio

Stayed 4 nights in Jun 2025

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
roof top pool is worth every penny
Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Stayed 4 nights in Jun 2025

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are modern, aesthetic, and clean. We stayed in 4 diff hotels during our trip to Canada and this was by far our favorite
Stayed 1 night in May 2025

8/10 Good

Lori, LEWES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very nicely done and location is fabulous. The only thing I can complain about is the AC is 6 inches from the bed, making the air blow right out to one's head. This was clearly not researched in the build out. If you don't need AC, you are golden- if you do, get ready to build a pillow wall to defend your face.
Stayed 7 nights in Jun 2025

10/10 Excellent

Heinrich

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Elise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Sonia, Dayton

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Jun 2025

10/10 Excellent

Caleb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing weather, loved the hot pools. The tea and coffee in room service was a treat
Stayed 2 nights in Jun 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice location. Clean hotel. Gym was substandard, no free weights!
Stayed 1 night in May 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Yifan

Stayed 3 nights in Jun 2025

10/10 Excellent

Mickey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really loved our stay. The rooms are beautiful. We especially loved the rooftop hot pools and fire table lounge area. The fridge in our room was not working unfortunately, but overall it was a great hotel, we would absolutely stay again and recommend to others.
Stayed 4 nights in May 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check- in was easy, and the front desk staff was very helpful. They provided a transit pass for the duration of the stay, which made traveling back and forth around Banff simple and car- free; this is good because the vehicle and pedestrian traffic was a little heavy over the weekend. The whole place was obviously recently redone, and done well design-wise with a nice mix of modern and more traditional design. The room was very clean and comfortable with a nice balcony view of the mountains to the west and a large bathroom that looked to be wheelchair accessible. The rooftop hot pools were great after a long day of hiking, and the staff had room service deliver a tasty treat since it was our anniversary. We had dinner in the restaurant on our anniversary, and again we were given special treatment; the food was great as was the service. They're located on the eastern edge of town, but we actually liked that as it felt a bit more like a refuge after a day of being downtown; and with the bus pass transportation was a non- issue. All in all, we had a great stay and I'd recommend this place to anyone.
Stayed 5 nights in Jun 2025

8/10 Good

Alexandria

Beautiful prop
Stayed 1 night in May 2025

10/10 Excellent

MA GERMELINA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The view from our room balcony was stunning. Staffs are friendly & helpful. We recommend this hotel.
Stayed 4 nights in Jun 2025

10/10 Excellent

MAICA ANGELA

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025