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Otter Hotel

4.0 star property

Photo gallery for Otter Hotel

Rooftop pool
Rooftop pool
Mountain View King Suite
Lobby sitting area
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(31 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Banff

With a stay at Otter Hotel in Banff (Uptown District), you'll be a 3-minute drive from Banff Lake Louise Tourism Bureau and 9 minutes from Upper Hot Springs. .This hotel is 11.7 mi (18.8 km) from Banff National Park and 3.6 mi (5.8 km) from Banff Gondola.

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 6 min walk - 0.5 km
  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk

About this property

Otter Hotel

Hotel in Banff with 2 hot tubs and a fitness center
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 174 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Dip into one of the 2 hot tubs or enjoy other recreational amenities, which include a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.
Enjoy a satisfying meal at Good Folk serving guests of Otter Hotel.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 996 out of 1260 reviews
Rating 8 - Good. 169 out of 1260 reviews
Rating 6 - Okay. 65 out of 1260 reviews
Rating 4 - Poor. 15 out of 1260 reviews
Rating 2 - Terrible. 15 out of 1260 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel Modern and clean
Stayed 3 nights in Sep 2025

8/10 Good

Marvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the middle of a beautiful town. The rooms are nice but annoyingly noisy. We can hear sounds from the aisle and from other rooms. Not acceptable for a hotel of that segment.
Stayed 3 nights in Sep 2025

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in Sep 2025

8/10 Good

Susa

Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub view of mountains
Stayed 2 nights in Sep 2025

10/10 Excellent

cecille

Stayed 2 nights in Jul 2025

10/10 Excellent

Lester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place. Room was comfortable and very nice. The restaurant was fantastic and I liked the coffee and tea options.
Stayed 7 nights in Jul 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice, clean and private hotel. Our room was topnotch with a nice mountain view. The outdoor hot tubs and fire pits were a nice way to relax at the end of a day of walking and sightseeing. I would definitely go back.
Stayed 3 nights in Sep 2025

8/10 Good

stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2025

10/10 Excellent

Sophie, Cambridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern hotel in quiet location. Amazing roof hot pools and bus stop right outside to get into town.
Stayed 2 nights in Sep 2025

10/10 Excellent

Morgan

Stayed 4 nights in Sep 2025

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Shoshana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay. The mountain view room was amazing. Pour over in room coffee each morning on our deck to start the day and hot tub lounge area to end our days. Location is perfect.We liked being out of the main craziness of downtown. Used the free bus pass multiple times to go into town when we wanted(it’s only a 5 min ride). The Sudden Sally restaurant next door is perfect for a good meal or grab n go sandwiches for hiking. The good folk restaurant is also amazing just a bit fancier. The staff are very friendly. I have no complaints about this hotel. We would definitely stay there again!
Stayed 6 nights in Sep 2025

10/10 Excellent

Sooraja

Na
Stayed 1 night in Sep 2025

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about it
Stayed 6 nights in Sep 2025

10/10 Excellent

SHARON ZHI YAO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, charming, convenient. wouldn't hesitate to return!
Stayed 4 nights in Aug 2025

10/10 Excellent

John Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Sep 2025

10/10 Excellent

Steven H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub. Location. Covered parking. Front desk very accessible and friendly.
Stayed 3 nights in Sep 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel
Stayed 2 nights in May 2025

10/10 Excellent

Rengachari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property, especially the hot tub, and the pool area. Impressive restaurant and bar.
Stayed 3 nights in Sep 2025

6/10 Okay

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is a nice hotel, but felt overpriced for what it was. The service was fine and the rooms were large and clean, just dated.
Stayed 1 night in Sep 2025

8/10 Good

Pooja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location; clean room; coffee was great! Parking included and convenient
Stayed 7 nights in Sep 2025

10/10 Excellent

Julien, Metn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Jachikumar

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa like atmosphere was amazing with the mountain view!!!
Stayed 1 night in Sep 2025

8/10 Good

mary anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super cute….everything modern looking and the rooms have everything you need. Reason I wouldn’t return is because the mattresses need to be replaced. Big time. Not comfortable. Pillows were good but the mattress provided a rough night of sleep.
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great New Addition to the Banff Lineup

Stayed 1 night in Sep 2025