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Otter Hotel

Photo gallery for Otter Hotel

Rooftop pool
Creator video - submitted by yakeandmarie
Lobby sitting area
Breakfast and dinner served
Rooftop pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪8 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(41 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(33 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(13 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.6 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

9.0 out of 10
Wonderful
(17 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Accessible Room, King

Superior Accessible Room, King

Superior Accessible Room, King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Banff

With a stay at Otter Hotel in Banff (Uptown District), you'll be within a 5-minute drive of Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. .This hotel is 11.7 mi (18.8 km) from Banff National Park and 1 mi (1.7 km) from Banff Centre for Arts and Creativity.

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 8 min walk - 0.7 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff National Park Information Centre - 18 min walk - 1.6 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪Shoku Izakaya - ‬20 min walk

About this property

Otter Hotel

Otter Hotel offers 174 accommodations with safes and hair dryers. Cable television is provided. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Housekeeping is provided daily.
2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 174 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Dip into one of the 2 hot tubs or enjoy other recreational amenities, which include a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.
Enjoy a satisfying meal at Good Folk serving guests of Otter Hotel.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1428 out of 1800 reviews
Rating 8 - Good. 238 out of 1800 reviews
Rating 6 - Okay. 93 out of 1800 reviews
Rating 4 - Poor. 24 out of 1800 reviews
Rating 2 - Terrible. 17 out of 1800 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Tessy

Stayed 2 nights in Jan 2026

6/10 Okay

EDNA, Calgary

Stayed 1 night in Feb 2026

10/10 Excellent

Manpreet

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean Good customer service
Stayed 2 nights in Feb 2026

10/10 Excellent

Andrew

Stayed 3 nights in Feb 2026

10/10 Excellent

Kyle

Stayed 2 nights in Feb 2026

10/10 Excellent

Meghan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful. We loved the fresh coffee you are given when you check-in, and especially enjoyed the rooftop hot tub and sauna!
Stayed 1 night in Feb 2026

10/10 Excellent

Nitya

Stayed 1 night in Feb 2026

8/10 Good

Bridget

Liked: Cleanliness, amenities, property conditions & facilities
The room was great, clean, modern and a good size. The hot pools were great as well as the outdoor area although they did get very busy over the weekend. The gym has enough equipment and the sauna was nice. The staff were pleasant and helpful, I would recommend this hotel to anyone.
Stayed 9 nights in Jan 2026

8/10 Good

Michael

Stayed 4 nights in Jan 2026

10/10 Excellent

Catherine

Stayed 1 night in Feb 2026

8/10 Good

Neelam

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Otter hotel is a beautiful hotel located at the beginning of the Banff strip. The hotel itself is clean, cozy and awesome. However, the staff were unfriendly and lost. The employees working the front desk seem lost and unable to help. We were given a voucher for the restaurant and went to use it before we checked out. When we talked to the worker at the front desk, she said we can use it and they will charge the room. We asked if we can use it after check out and she said yes. Then, when it came time to pay at the restaurant, the manager at the restaurant said they cannot charge the room since we were checked out. We paid the bill and went back to the front desk for proof that we paid and to get refunded. The worker said “oh sorry I accidentally checked you out but we will figure it out on our end.” We said “will there be a refund?” and she said they will figure it out. Then another person from my party said how frustrating it was that there was miscommunication, as they were already unfriendly to begin with. At this point, another receptionist came to take over the situation saying it wasn’t their fault and that it’s the restaurant’s fault. This came across as unprofessional. Additionally, it doesn’t matter who’s fault it was, we just wanted to correct the situation. He then went and argued with the manager of the restaurant. It is not about the money, but the principal of the situation. All members of the hotel should be passing around the same messaging.
Stayed 1 night in Feb 2026

10/10 Excellent

Dilnoor

Stayed 1 night in Feb 2026

10/10 Excellent

Jeffrey

Stayed 2 nights in Feb 2026

10/10 Excellent

Peter

Stayed 1 night in Feb 2026

8/10 Good

alireza

Stayed 4 nights in Feb 2026

10/10 Excellent

Crystalia

Liked: Cleanliness, staff & service, amenities
Great amenities. Rooms are generously sized.
Stayed 6 nights in Jan 2026

10/10 Excellent

Amrit

Liked: Cleanliness, amenities, property conditions & facilities
Good service and good hotel.
Stayed 5 nights in Dec 2025

10/10 Excellent

Khushdeep

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room quick check in and awesome view. it has everything you looking for.
view from room
Stayed 1 night in Feb 2026

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice outdoor hot tubs, steam room and sauna.
Stayed 1 night in Jan 2026

10/10 Excellent

Elijah

Travelled with partner
Liked: Cleanliness, amenities
The staff were so friendly! Very clean hotel, the pools are absolutely amazing!
Stayed 2 nights in Feb 2026

10/10 Excellent

Shahzeen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From the moment we arrived, everything felt thoughtfully designed for comfort, relaxation, and style. The hotel has a modern yet cozy mountain vibe that fits Banff perfectly. One of the highlights of our stay was the hot pool and sauna—a true luxury after a long day of exploring. Clean, well-maintained, and incredibly relaxing, it made our experience feel elevated and special. The rooms were immaculate, comfortable, and beautifully designed, with high-quality finishes and extremely comfortable beds. The staff was friendly, attentive, and genuinely welcoming, always happy to help with recommendations or anything we needed. The location is ideal—close to downtown Banff, restaurants, and attractions—yet still peaceful and quiet. Overall, The Otter Hotel exceeded expectations in every way. I highly recommend it to anyone visiting Banff and would absolutely stay here again.
Stayed 2 nights in Feb 2026

10/10 Excellent

Debbie L

Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful clean, spotless room - very welcoming !! With All the amenities that we wanted ! Loved the bed and pillows! The staff were absolutely excellent ! I will say Josh at the Front Desk was so friendly and accommodating, helped us with picking out the complimentary teas from Jolene’s and then later dropped off a lovely Chocolate birthday treat with a card for my Birthday !!I I didn’t know the names of the other two ladies (but they were also helpful). Totally enjoyed up on the rooftop with the hot tubs and the sitting areas with individual fire pits !! Overall a great Birthday Getaway and we will be back !! ❤️👍🎉🥂
Stayed 1 night in Feb 2026

8/10 Good

David

Stayed 3 nights in Jan 2026

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
The staff were incredibly welcoming and knowledgeable, far exceeding our expectations. The hot pools and fireplace areas were fantastic, and the breakfast at the restaurant was delicious. A truly wonderful experience!
Stayed 1 night in Feb 2026

10/10 Excellent

gursharn

Stayed 1 night in Jan 2026