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Otter Hotel

4.0 star property

Photo gallery for Otter Hotel

Rooftop pool
Rooftop pool
Mountain View King Suite | Mountain view
Breakfast and dinner served
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Explore the area

View map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Banff National Park Information Centre
    ‪16 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Tunnel Mountain
    ‪7 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(4 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

8.8 out of 10
Excellent
(13 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.4 out of 10
Exceptional
(13 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

8.6 out of 10
Excellent
(7 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

10.0 out of 10
Exceptional
(5 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Banff

With a stay at Otter Hotel in Banff (Uptown District), you'll be within a 5-minute drive of Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. .This hotel is 11.7 mi (18.8 km) from Banff National Park and 3.6 mi (5.8 km) from Upper Hot Springs.

What's nearby

  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km
  • Tunnel Mountain - 7 min drive - 1.4 km
  • Fairmont Banff Springs Bowling Centre - 7 min drive - 3.1 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Restaurant - ‬2 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬18 min walk
  • ‪Park Distillery - ‬19 min walk
  • ‪Cedar House Investments Ltd - ‬18 min walk
  • ‪Rose & Crown Restaurant & Pub - ‬20 min walk

About this property

Otter Hotel

Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 174 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Dip into one of the 2 hot tubs or enjoy other recreational amenities, which include a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.
Enjoy a satisfying meal at Good Folk serving guests of Otter Hotel.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 514 out of 655 reviews
Rating 8 - Good. 92 out of 655 reviews
Rating 6 - Okay. 33 out of 655 reviews
Rating 4 - Poor. 7 out of 655 reviews
Rating 2 - Terrible. 9 out of 655 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kristine Mae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in downtown Banff—close to shops and restaurants. Loved the indoor parking, free bus passes, and the bus stop is just right outside the hotel. Getting around town super easy. Clean, comfortable, and convenient. Excellent customer service. Would definitely stay again!
Stayed 3 nights in May 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the rooftop pool, super comfy beds & delicious coffee/tea menu! The restaurant’s eggs Benny was so good we had to repeat it!
Stayed 2 nights in Apr 2025

10/10 Excellent

Gia Linh, Woodbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything clean and new I like the hot pool and sauna
Stayed 3 nights in May 2025

10/10 Excellent

Wei Wen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Otter Hotel is easily one of my favorite hotels I've stayed at. Freddy at the front desk was informative, professional and welcoming. The room is modern, spotless and comfortable. Love the coffee experience as well as the tea they provided. The hot tub was also a highlight of the trip. We cannot wait to come back!
Stayed 2 nights in May 2025

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Melissa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible!
Stayed 1 night in May 2025

10/10 Excellent

kevin a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was great , but at they allowed children after 9pm to be in the sauna and they were disturbing the vibe
Stayed 1 night in May 2025

8/10 Good

Cyle

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hot tub area and the food is great at both locations
Stayed 2 nights in May 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Sidrah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay! Quiet and clean.
Stayed 1 night in May 2025

6/10 Okay

Travest

Stayed 1 night in Apr 2025

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hot tub
Stayed 1 night in May 2025

6/10 Okay

Kathryn, Grande Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Jayme

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and wonderful staff! Had a great stay and will be back!
Stayed 1 night in May 2025

6/10 Okay

Maria Lucia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel is great but staff's demeanor wasn't very warm.
Stayed 1 night in May 2025

10/10 Excellent

YYY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice view in hot tub
Stayed 2 nights in May 2025

10/10 Excellent

Andrea Ignacio, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The staffing was amazing, everyone super friendly and helpful. Nice coffee and tea being offered on a daily basis in sustainable bags, so cool. Easy and safe parking, beautiful hotel with picturesque view of the mountains and cozy balcony. Would definitely stay there again and recommend it.
Stayed 3 nights in May 2025

10/10 Excellent

Bailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous boutique hotel with an outstanding atmosphere.
Stayed 2 nights in May 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here so much and can’t wait to return!
Stayed 5 nights in Apr 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Shijie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Kevin

Liked: Cleanliness, room comfort

New but has a way to go

This property has potential mostly due to the roof hot tub. But it was clear that it was opened. Maybe a bit too soon. We tried to order room service and we could only do pick up and when I arrive to pick up breakfast, they handed me a very hot plate with no cover to carry through one building into a second building. The cover for our blind in the bedroom, fell off and hit my husband in the head, and there are no signs anywhere. When you’re pulling into the underground parking, you have no idea if you’re supposed to go left or right. And it was only on our last day that we realize we didn’t have to go outside to come into the main building to go to the hot tub area. I think it’s a beautiful resort. But was not worth the money. We paid extra to have Mountain View and were in the building behind the main building (building 2). We only had a tiny view of the mountain in between two other buildings.
Stayed 1 night in Apr 2025

8/10 Good

Kusum

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The bathroom faucets are small for the size of the sink. Ironing board and iron are not already in the room, but they did bring it up to me quickly. Sometimes front desk was busy with only one person working the counter with new customers, all I needed was to call for a cab but had to wait a bit longer before the staff could do that as they were busy. But the front desk staff were amazing, great food and service at Good Folk. Parking was easy and safe. Overall a great experience at the Otter.
Stayed 3 nights in May 2025

10/10 Excellent

andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here, was very nice and loved the rooftop hot tub. Restaurant was super nice and friendly staff. I would def stay here again.
Stayed 2 nights in May 2025