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Amainah Bacalar Hotel Boutique - Adults Only

4.0 star property

Photo gallery for Amainah Bacalar Hotel Boutique - Adults Only

Outdoor wedding area
Creator video
Deluxe Double Room, 2 Queen Beds, Balcony, Lagoon View
Exterior
Snack bar

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Boulevard Costero de Bacalar Sur, Ext Mza 5 Lote 313 Int 601, Bacalar, QROO, 77930
  • Place, Cenote Azul
    ‪1 min walk‬
  • Place, Lake Bacalar
    ‪5 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪6 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Queen Beds, Balcony, Lagoon View

Deluxe Double Room, 2 Queen Beds, Balcony, Lagoon View

Deluxe Double Room, 2 Queen Beds, Balcony, Lagoon View

9.2 out of 10
Wonderful
(23 reviews)
  • Lagoon view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Lagoon View

Premium bedding, down duvets, Select Comfort beds, free minibar items

Deluxe Room, 1 King Bed, Balcony, Lagoon View

9.8 out of 10
Exceptional
(13 reviews)
  • Lagoon view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Bathtub, Lagoon View

Deluxe Room, 1 King Bed, Bathtub, Lagoon View

Deluxe Room, 1 King Bed, Bathtub, Lagoon View

9.6 out of 10
Exceptional
(5 reviews)
  • Lagoon view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Private Pool, Lagoon View

Deluxe Room, 1 King Bed, Private Pool, Lagoon View

Deluxe Room, 1 King Bed, Private Pool, Lagoon View

10.0 out of 10
Exceptional
(6 reviews)
  • Lagoon view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Bacalar

Located in Bacalar, Amainah Bacalar Hotel Boutique - Adults Only is on the waterfront, a 1-minute drive from Cenote Cocalitos and 7 minutes from Fort of San Felipe. .This hotel is 3.7 mi (5.9 km) from Laguna Bacalar Ecological Park and 14.9 mi (24 km) from Laguna Milagros.

What's nearby

  • Cenote Azul - 1 min walk - 0.1 km
  • Lake Bacalar - 5 min walk - 0.5 km
  • Cenote Cocalitos - 1 min drive - 0.8 km
  • Fort of San Felipe - 5 min drive - 4.3 km
  • Laguna Bacalar Ecological Park - 6 min drive - 5.0 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 33 min drive

Restaurants

  • ‪Albahaca - ‬4 min drive
  • ‪Navieros Bacalar - ‬6 min drive
  • ‪gelato artesanal - ‬6 min drive
  • ‪La Bendición Dios - ‬4 min drive
  • ‪Blu Beach Club - ‬10 min walk

About this property

Amainah Bacalar Hotel Boutique - Adults Only

Amainah Bacalar Hotel Boutique - Adults Only offers 16 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars (stocked with some free items) and minibars. Each accommodation is individually furnished and decorated. Select Comfort beds feature down comforters and premium bedding. 43-inch Smart televisions come with premium cable channels.

Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include laptop-compatible safes and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
Make yourself at home in one of the 16 individually decorated guestrooms, featuring minibars (stocked with some free items) and Smart televisions. Your Select Comfort bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities including an outdoor pool and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and wedding services. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
You can enjoy a meal at the restaurant serving the guests of Amainah Bacalar Hotel Boutique - Adults Only, or stop in at the snack bar/deli. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Amainah Bacalar Hotel Boutique - Adults Only has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 to 500 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Boat tours
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Personal motorised watercraft
  • Sailing

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • Free pool cabanas
  • Garden
  • Marina
  • On a lake
  • Outdoor furniture
  • Pool loungers
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Thin carpet in room
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels

Food and drink

  • Champagne service
  • Chef service
  • Free minibar (limited items)
  • Griddle
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 52.79 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 150 to 500 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 001-025-001375/2026

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Amainah Bacalar Hotel Boutique - Adults Only Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 535 out of 614 reviews
Rating 8 - Good. 52 out of 614 reviews
Rating 6 - Okay. 20 out of 614 reviews
Rating 4 - Poor. 3 out of 614 reviews
Rating 2 - Terrible. 4 out of 614 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Reno

Stayed 3 nights in Feb 2026

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room, view, staff, services and restaurant
Stayed 6 nights in Feb 2026

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities
Excelent hotel, clean, confortable Staff very professional and friendly. Good food in restaurant, Edgar and Jonathan made an excelent job. Jesus in front desk as well.
Stayed 2 nights in Jan 2026

6/10 Okay

Jill

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This is undeniably a beautiful, design-forward hotel in an incredible location. The aesthetic is refined and serene, and Bacalar’s natural beauty truly shines here. The property feels high end at first glance, and the staff is genuinely warm and well-intentioned, which makes the shortcomings more frustrating—because this place has so much potential. The biggest issue is noise and privacy. You can hear everything: conversations in the hallway, doors opening, and even neighboring guests showering. The bathroom design is a major contributor—the door to the toilet has roughly a ½–¾ inch gap from top to bottom, which offers virtually no privacy. Sounds and even smells travel freely into the room, and the door itself makes a loud noise every time it’s opened or closed. If someone uses the toilet at night, it will wake the other person in the room. Service-wise, while the staff was pleasant and clearly trying their best, very little to no English was spoken. For a high-end hotel in an international tourist destination, this was surprising and often made communication difficult. There was also confusion around dining, particularly with dietary restrictions—staff struggled to understand that different people at the same table might have different needs or preferences. Lastly, the private pool was a disappointment. It was cold—just like the main pool—and for the first three days had no circulation, leading to stagnant water and collected bugs.
Stayed 3 nights in Feb 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Great hotel position overlooking the lagoon. Good general service. Clean and modern room design.
Stayed 2 nights in Feb 2026

8/10 Good

Curtis j.

Travelled with group
Liked: Cleanliness, amenities
The staff was super courteous. Everything seemed clean for the most part. The personal pool wasn't clean. It had a bunch of little bugs floating that you could only see at night. However, I feel it's only right to say I'm missing a $100 bill from my bag. Also, i had to look closely at my bills before paying them. Twice i was being overcharged and had it corrected. They hold the cc machine so you can pay, but not see the invoice, while telling you the price. Beautiful views and awesome lagoon!!
Stayed 3 nights in Jan 2026

6/10 Okay

Erika

Liked: Cleanliness, staff & service, amenities
Feedback para el hotel: Le falta mantenimiento a la habitación, sobre todo al aire acondicionado. Estaba arrojando partículas negras. No cuentan con suficiente agua caliente. Después de un baño había que esperar para que se calentara para que la siguiente persona pudiera bañarse. Hay filtraciones de agua de la tina, el lavabo y la regadera. La parte del lavabo que no tiene muro hacia el resto de la habitación está mal pensado. El personal en general es muy amable y servicial. A cada rato se va la luz. Los alimentos podrían mejorar. Las camas del muelle están muy incómodas y sucias. La alberca es poco atractiva, ya que su ubicación no es buena. Feedback para Hoteles.com: Reservé la habitación más cara que tiene la alberca y resultó la menos adecuada, ya que estaba arrinconada y con una mini alberca sin climatizar en esta época del año. En su descripción indican que esta categoría de habitación tiene una tina, lo cual no es cierto, por lo que pedimos un cambio de habitación (downgrade) y nos rentaron una con tina solo por dos noches. También indican que el hotel cuenta con estacionamiento, lo cual también es falso, porque tuvimos que estacionar el auto en la calle. Por favor corrijan estos datos en su plataforma.
Stayed 7 nights in Jan 2026

10/10 Excellent

Pablo

Stayed 2 nights in Jan 2026

10/10 Excellent

Yeelen

Liked: Cleanliness, staff & service, amenities
Great place, quiet and small boutique feel. They have free kayaks for you to go out into the water to play. The restaurant is convenient and good. Staff is amazing and friendly. I would come back.
Stayed 2 nights in Jan 2026

10/10 Excellent

Regan

Stayed 5 nights in Jan 2026

8/10 Good

Steve

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I’ve stayed at Amainah Bacalar several times since they opened and generally enjoy coming back. The location is great, the adults-only atmosphere keeps things calm, and overall it’s a pleasant place to stay. That said, there are a few things that keep it from being a 5 star experience. The balcony doors really need screen doors. In a place like Bacalar, you can’t leave them open without ending up with mosquitoes in the room, which is frustrating and easily avoidable. What pushed this stay to a solid 4 stars was Pablo at reception. He was genuinely helpful, attentive, and made the check-in experience smooth and welcoming, which makes a difference. Overall, a good stay with room for improvement, and I’d stay here again.
View from room 201
Deck bar
Stayed 3 nights in Jan 2026

10/10 Excellent

JULIANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, amazing view of the lagoon, lovely food both for breakfast or lunch/dinner :)
Stayed 2 nights in Jan 2026

10/10 Excellent

John

Stayed 3 nights in Jan 2026

10/10 Excellent

Arturo

Stayed 1 night in Jan 2026

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything! Room, amenities, staff! Everything was great! We loved it!
Stayed 2 nights in Jan 2026

8/10 Good

Maria

Stayed 5 nights in Dec 2025

10/10 Excellent

Meital

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel, the room was clean, the breakfast was good
Stayed 3 nights in Dec 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2025

10/10 Excellent

Jiewei

Stayed 2 nights in Dec 2025

10/10 Excellent

Shajira

Stayed 1 night in Dec 2025

10/10 Excellent

Javier, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow incredible experience, very comfortable beads, breathtaking views, and great customer service Edgar did an amazing job making sure our stay was excellent
Stayed 3 nights in Nov 2025

10/10 Excellent

Alfonso Rios

Liked: Cleanliness
I loved the staff, the property very beautiful. One thing I would suggest is to add a Television at the bar area. For sports fans staying there and enjoying a game .
Stayed 5 nights in Nov 2025

10/10 Excellent

Demian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional service from you step in! The staff are super friendly and ready to make you feel que estas en tu casa! The food and drinks were delicious! We ended our night with a beautiful view of the lagoon sipping mezcal in our private plunge pool! ☺️
Stayed 1 night in Nov 2025

10/10 Excellent

Lyza

Liked: Cleanliness, staff & service, amenities
The staff was amazing! The room clean and spacious. The food was great, specially the octopus. We enjoyed the jacuzzi which was a free room upgrade. We had a lovely morning watching the sunrise on a kayak mid lagoon. Definitely recommend this place
View from our room
Before sunrise, on the pier
Beauty!
View from the mirador
Stayed 1 night in Nov 2025

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, amenities
¡Todo fue perfecto, gracias a todo el equipo por el servicio excepcional! Hasta pronto 😊
Stayed 6 nights in Nov 2025