2/10 Terrible
Stacy, tampa
14 Nov 2025
Disliked: Cleanliness, amenities, property conditions & facilities
The room was horrible. I had to change my 1 at room because there was no hot water. I changed rooms and the 2 ND room the toilet never flushed properly after having someone come out 4x to fix it. Both rooms were in very bad repair and dirty. The stove was broken, i had to request a microwave brought in, the smell was awful. I had to purchase and burn a candle the entire time i was in the room. I purchased my own sheets and and blankets because i refused to sleep on the being and the bed was very uncomfortable. I stayed there a total of 9 nights and not once was my trash emptied, sheets changed, room cleaned or anything. The staff was very nice and helpful when there was a problem, but nothing was ever fixed and no attempt was ever made to offer a discount which i found to be very disappointing. I am staying in Austin for business until mid January but have obviously upgraded my hotel stay and will not be returning to this property or another one under this umbrella. Very disappointed that i wasted my money and would have left sooner had i been able to get a refund.
Stacy
Stayed 6 nights in Nov 2025