I cancelled my stay with The Showboat to stay at The Claridge Hotel from August 1, 2025 - August 9, 2025. I booked two queen sized beds, received to full size bed. My shower still had sand in it from the previous people that stayed in our room. For four people we were given 2 towels and two wash clothes, when I asked for clean ones I was told there isn't any, I did get ONE from a male maid, but that's it. No more clean towels our entire trip, if I wanted more soap or shampoo we had to ask for it, no clean bedsheets for 8 days, no maid service, no one took out the garbage. We basically had to clean the entire room ourselves, with limited supplies. I had to buy washcloths and towels so my family could properly bathe themselves. There was no dresser for us to put our clothes in - not even hangers in the closet. Our coffee machine worked when it wanted to. The starbucks downstairs was closed more times than it was open. When I checked in it took 1.5, my room keys kept deactivating themselves no matter where I had them, was told to not put in wallet or by my phone- and it still deactivated. I went to the lobby 3 times in one day over the course of 4 hours. I called the lobby to request more towels or even soap, no one would put up the phone. Clumps of black hair floating around the pool and in the water, food floating in the pool, a dead cockroach,someone tried getting into our room twice one morning, scared my kids- so much more but not enough room on here.