We were informed by the manager on duty that the smoke alarm in our room went off. Both my husband and I are non smokers, so we didn't think "smoke" as in cigarettes or cigars, we were thinking "fire" smoke! Instead of the manager on duty investigating why, he automatically charged us a smoking fee on the room without our knowledge. We had a clog in our toilet. I informed the front desk upon our departure for a day trip. When we returned the toilet had not been serviced so we resigned to call the front desk and ask for a plunger. It was promptly brought to us without apologies or rectification. So, we plunged it. We received no bill at checkout. The claim was that because we used a third party booking app (Expedia.com) we would receive our bill through them. The problem with that was, we didn't pay the booking app; We paid the hotel directly. When we checked our credit card charges, it was then that we saw not only was there a smoking charge, the security fee was not returned on the room. My husband immediately phoned the hotel, and was accused, by that same manager, of being SEEN smoking! We were highly offended. My husband requested to speak with that managers superior, the GM. When my husband spoke with the GM the next day, he was told that they had been having problems with that smoke alarm and that the manager on duty was not supposed to charge our credit card without an investigation. This was the worst experience that I have ever had, and to think from Hilton!