2/10 Terrible
Rene
Travelled with partner
30 June 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On the first day we notice there were no dishes in the cabinets. I could not open the the dish washer , the maintenance man opened the dishwasher with a long screwdriver the dishes in the washer were moldy and standing water was in the bottom of the dish washer. I reported this to the front desk they never sent maintenance to repair it. On the second day water started pouring down in the bathroom I called the front office Ms. Daniela came in saw it and immediately shut the valves off but it continued flowing. Ms Daniela said guest staying in the upstairs room clogged the toilet, when it finally stopped the maintenance supervisor Jorge wet vacuumed the water was not going to mop sanitize the floors saying housekeeping staff was gone for the night after I told him the floor was going to be sanitized tonight he came back and sanitized the floor! We requested another mobility room Ms Daniela apologized and said they were booked for the week due to a baseball tournament in town. We tried booking other nearby hotels to no avail. I have videos and pictures I plan to upload to google review as well, in hopes NO ONE especially persons with disabilities ever check in to this awful place. Upon checkout I spoke with the Front Desk Supervisor Ms. Sinay Galvan about our experience and showed her the pics and videos she said with a smirk smile, sorry there’s nothing I can do about that she further proceeded to say we booked through a third-party, which is Expedia so take it up with them.
Rene
Stayed 7 nights in Jun 2025
