Staff was good, valet was great! Room…hot water at the sink was nonexistent during the entire stay. One elevator was not working the last 2 days, we, and many other guests, were not told that a room key had to be used in the elevator, eventually figure out, grill was closed Sunday, never informed beforehand, placed a delivery, stepped outside to get it, key would not work to let me back in and no one was at the desk to hear the buzzer I had to push to get in,the table we sat at in the dining area had the same piles of crumbs under them for at least 2 days, the heater sounded like a 747 when it turned on and the sound last way too long, and it was surprising to see a room that was so dark and dreary and in our jr. suite we had 2 TVs, on remote was missing.