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Best Western Atlanta Cumberland/Galleria Hotel

2.5 star property

Photo gallery for Best Western Atlanta Cumberland/Galleria Hotel

Lobby
Free daily buffet breakfast
Lobby
Premium bedding, desk, laptop workspace, blackout curtains
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
1200 Winchester Parkway, Smyrna, GA, 30080
  • Place, Cumberland Mall
    ‪3 min drive‬
  • Place, The Battery Atlanta
    ‪3 min drive‬
  • Place, Cobb Galleria Centre
    ‪3 min drive‬
  • Airport, Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible, Bathtub

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

7.8 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(33 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Comfort Inn & Suites Atlanta/Smyrna
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
3.4 out of 5, 950 reviews
The price is AU$111
includes taxes & fees
22 Feb - 23 Feb
Comfort Inn & Suites Atlanta/Smyrna

About the area

Smyrna

With a stay at Best Western Atlanta Cumberland/Galleria Hotel in Smyrna, you'll be a 5-minute drive from The Battery Atlanta and 6 minutes from Truist Park. .This hotel is 7.7 mi (12.4 km) from Georgia Institute of Technology and 9.1 mi (14.7 km) from Georgia World Congress Center.

What's nearby

  • Cumberland Mall - 3 min drive - 4.8 km
  • The Battery Atlanta - 3 min drive - 5.5 km
  • Cobb Galleria Centre - 3 min drive - 5.8 km
  • Truist Park - 4 min drive - 6.2 km
  • Coca-Cola Roxy Theater - 4 min drive - 6.2 km

Getting around

  • Bankhead Station - 23 min drive
  • Atlanta Peachtree Station - 25 min drive
  • Hartsfield-Jackson Atlanta International Airport (ATL) - 33 min drive

Restaurants

  • ‪RaceTrac - ‬3 min drive
  • ‪Jim 'N Nick's Bar-B-Q - ‬3 min drive
  • ‪Krispy Kreme - ‬3 min drive
  • ‪Starbucks - ‬6 min walk
  • ‪US Cafe - ‬3 min drive

About this property

Best Western Atlanta Cumberland/Galleria Hotel

Hotel in Smyrna with a 24-hour fitness center and an outdoor pool
Best Western Atlanta Cumberland/Galleria Hotel offers 119 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Smyrna hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 119 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.
A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Smyrna? This hotel has 1500 square feet (139 square meters) of space consisting of a conference center and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference centre (1,500 square foot of space)
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Handrails in hallways (97 centimetre high)
  • Handrails in stairways (97 centimetre high)
  • Lever door handles
  • Lift (80 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds and onsite parking
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, and Samsung Pay
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.

We should mention

The seasonal pool will be open from May to September
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is not required for transportation to and from this property
Free in-room WiFi has a 1-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Days Inn Hotel Smyrna
Days Inn Smyrna
Days Inn Smyrna Hotel
Days Smyrna
Red Roof Plus Smyrna Hotel
Red Roof Plus Smyrna

Best Western Atlanta Cumberland/Galleria Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 481 out of 1254 reviews
Rating 8 - Good. 281 out of 1254 reviews
Rating 6 - Okay. 165 out of 1254 reviews
Rating 4 - Poor. 135 out of 1254 reviews
Rating 2 - Terrible. 192 out of 1254 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Jayden

Stayed 1 night in Nov 2025

2/10 Terrible

Johnnie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
There is NO consistent WiFi. The television did not work the entire stay because it is TOTALLY dependent upon WiFi which was NOT functioning. Even the WiFi signal for phones and laptops was inconsistent.
Stayed 2 nights in Nov 2025

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
I requested an outside room which put me in the old part of the hotel. Room needs an upgrade desperately. No soap or Kleenex. Tv didnt work till I called for help. Fridge leaked all over the floor. On the other hand bed was comfortable. Towels were a good size and fluffy. Desk clerk was most helpful and courteous
Stayed 1 night in Nov 2025

10/10 Excellent

Chris

Stayed 4 nights in Nov 2025

10/10 Excellent

Rome

Stayed 1 night in Nov 2025

8/10 Good

kayla

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, amenities
Good luck with a good hot shower they never have hot water
Stayed 1 night in Nov 2025

8/10 Good

Charles

Stayed 1 night in Nov 2025

10/10 Excellent

Shamael

Stayed 1 night in Nov 2025

10/10 Excellent

Ellis

Stayed 2 nights in Nov 2025

2/10 Terrible

tiffany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
CR1107337-Rooms 413 & 415. I filed a complaint immediately. Never received a follow up. I wanted to check out soon as I saw the rooms. The room gives you old motel vibes. The King bed/mattress is absolute trash. You can feel the springs in the mattress. Its extremely hard, thin, and you can tell its old and worn. The rooms smells like mildew and cleaning solution. Had to buy air freshener and fabreeze. The bathroom door in 413 barely wants to close. You have to lift and add force.  The elevator is old and very small. The elevator inspection card is expired. Sketchy people hanging around at night. Staff rude when we asked for blankets. We have 2 rooms and 3 beds. Yes can we have 3 blankets. The guy says well why and how many people do you have. Why do you have 4 people in your room. Well sir I have 2 rooms. I still only received 2 blankets. The room and bathroom extra Dusty. No hot water in either bathroom sink the first 2 days. Bathroom sink in 413 is leaking all over the floor like enough that we used a bath towel to keep from falling. Front desk never answers the phone. I have photos and videos. This was by far the worst experience ever. We traveled from Chicago to celebrate the life of my sister who died young from Breast Cancer. This trip just added trauma to our already somber situation. I would NEVER book a Best Western again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, amenities
The clean rooms
Stayed 1 night in Oct 2025

2/10 Terrible

jovonet

Disliked: Cleanliness, property conditions & facilities, room comfort
Here’s a fuller version closer to 1500 characters (letters and spaces): ⸻ I want to clarify that I never stayed at this property. Prior to my scheduled arrival, I made several phone calls to the hotel in order to confirm my reservation and ask basic questions regarding check-in procedures, safety, and parking. Unfortunately, none of my calls were ever answered, and no one from the hotel ever returned my messages. This complete lack of communication immediately raised red flags for me and made me feel extremely uneasy about showing up to an unfamiliar location with no way to reach anyone on site. Out of genuine concern for my personal safety and peace of mind, I made the decision not to proceed with check-in. Afterward, I reached out to Hotels.com for assistance, and they also attempted to contact the property multiple times but received no response. It has now been several days with no communication from the hotel at all, which is unacceptable and unprofessional. I paid for a service I was never able to receive, not due to any fault of my own, but because the property was unreachable and failed to provide the most basic level of customer support. For these reasons, I am formally requesting a full refund of the amount I paid. I believe this is completely fair, given that I made every effort to resolve the issue responsibly and safely, yet was left without accommodation or assistance.
Stayed 1 night in Nov 2025

4/10 Poor

Kristopher

Stayed 1 night in Sep 2025

8/10 Good

Charles

Stayed 3 nights in Oct 2025

8/10 Good

Charles

Room sometime was not vacuum and sometime the bed was not madeup for two days. Which i dont minem
Stayed 3 nights in Oct 2025

4/10 Poor

Catherine

Disliked: Cleanliness, property conditions & facilities
Very dirty. The floors of my hotel room were disgusting and looked like they hadn’t been vacuumed in months. Most of the surfaces were dirty, though the bed sheets appeared to be clean. Nice staff, just very dirty.
Stayed 2 nights in Oct 2025

8/10 Good

Jean Fritz

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Its clean
Stayed 1 night in Oct 2025

10/10 Excellent

Roshanda

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Aug 2025

10/10 Excellent

Ellis

Stayed 3 nights in Oct 2025

10/10 Excellent

Maria

Stayed 3 nights in Oct 2025

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities
There still no Hot water in Room #407 and afew other rooms also the Main Elevator is still no working after months of being Down.
Stayed 3 nights in Oct 2025

10/10 Excellent

Shamael

Stayed 1 night in Oct 2025

10/10 Excellent

Ellis

Stayed 7 nights in Oct 2025

10/10 Excellent

Chris

Stayed 1 night in Oct 2025