There was great communication from host, but that’s about it. After you get the key there is an empty apartment. Reception area is empty at all times. No lights in hallways, dark. The actual apartment smells dusty like an old closet. The water did not get hot for us, even after running it over 5 minutes. The bedroom light did not turn on, could only use night stand lights. The bedroom smelled like a storage closet. Do not recommend at all.