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Cinnamon Citadel Kandy

4.0 star property

Photo gallery for Cinnamon Citadel Kandy

2 restaurants, breakfast, lunch, dinner served; local cuisine
Property video
Café
Superior King River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject) | Exterior
2 restaurants, breakfast, lunch, dinner served; local cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000
  • Place, Udawatta Kele Sanctuary
    ‪3 min drive‬
  • Place, Bahirawakanda Vihara Buddha
    ‪4 min drive‬
  • Place, Kandy Clock Tower
    ‪4 min drive‬

Room options

View all photos for Superior King Room - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

Minibar, in-room safe, desk, iron/ironing board

Superior King Room - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

10.0 out of 10
Exceptional
(3 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Garden View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Garden View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

8.0 out of 10
Very good
(1 review)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior King Garden View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

Superior King Garden View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

Superior King Garden View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior King River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

Superior King River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject) | Exterior

Superior King River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

8.0 out of 10
Very good
(1 review)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

Superior Twin River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject) | Exterior

Superior Twin River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe King River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

Deluxe King River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

Deluxe King River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

8.0 out of 10
Very good
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

Minibar, in-room safe, desk, iron/ironing board

Deluxe Twin River View - 10% on F&B, boat rides & Archery, Early/Late Check In/Out (subject)

  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Kandy

Located in Kandy, Cinnamon Citadel Kandy is within a 5-minute drive of Asgiri Maha Viharaya and Commonwealth War Cemetery. .This hotel is 2 mi (3.2 km) from Bahirawakanda Vihara Buddha and 2.2 mi (3.5 km) from Kandy Clock Tower.

What's nearby

  • Asgiri Maha Viharaya - 20 min walk - 1.7 km
  • Udawatta Kele Sanctuary - 3 min drive - 1.8 km
  • Bahirawakanda Vihara Buddha - 4 min drive - 1.9 km
  • Kandy Clock Tower - 4 min drive - 2.6 km
  • Kanday Monasteries - 4 min drive - 2.2 km

Getting around

  • Kandy Railway Station - 15 min drive
  • Bandaranaike Intl. Airport (CMB) - 158 min drive

Restaurants

  • ‪Jr Kandyan Thaza - ‬6 min drive
  • ‪Put Chutney - ‬6 min drive
  • ‪Kandy Myst by Cinnamon - ‬4 min drive
  • ‪Cinnamon Citadel Panorama Restaurant - ‬1 min walk
  • ‪Balaji Dosai - ‬6 min drive

About this property

Cinnamon Citadel Kandy

Cinnamon Citadel Kandy offers 119 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 119 air-conditioned rooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Vel Eliya, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Vel Eliya - This buffet restaurant serves breakfast, lunch, and dinner.
Mahaveli Eliya - This fine-dining restaurant overlooks the garden and specializes in local cuisine. Guests can enjoy drinks at the bar.
Giri Sikara Lounge - This bar overlooks the pool.
Pool Bar - This bar is located by the pool. Guests can enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to midnight at scheduled times and on request
  • Onsite parking available only on request
  • Free secured self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 15 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Giri Sikara Lounge
  • Mahaveli Eliya
  • Pool Bar
  • Vel Eliya

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • No lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 50.0 per day

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 per person
  • Airport shuttle fee: USD 85 per person
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 7:00 PM
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cinnamon Citadel

Cinnamon Citadel Hotel

Cinnamon Citadel Hotel Kandy

Cinnamon Citadel Kandy

Cinnamon Kandy

Citadel Kandy

Kandy Cinnamon Citadel

Kandy Citadel

Chaaya Citadel Hotel Kandy

Chaaya Citadel Kandy Hotel Kandy

Kandy Chaaya Citadel Hotel

Cinnamon Citadel Kandy Hotel

Cinnamon Citadel Kandy Hotel

Cinnamon Citadel Kandy Kandy

Cinnamon Citadel Kandy Hotel Kandy

Cinnamon Citadel Kandy Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 176 out of 347 reviews
Rating 8 - Good. 120 out of 347 reviews
Rating 6 - Okay. 34 out of 347 reviews
Rating 4 - Poor. 9 out of 347 reviews
Rating 2 - Terrible. 8 out of 347 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

ALISON

Travelled with group
Liked: Cleanliness, staff & service, amenities
Lovely hotel, shame we were only there for a 1 night stop over.. Food was delicious in Cinnamon and of a good quality and lots of options in the buffet. Staff were outstanding, very friendly and extremely helpful. They couldn't do enough for you.
Stayed 1 night in Feb 2026

10/10 Excellent

Narendra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
liked the atmosphere here, felt relaxed and welcomed from the moment we arrived. The staff took really good care of everything. Boutique hotel. Pros - Stayed in Rm 279 &280 - spacious, clean, beds comfortable. Staff welcoming and very helpful, would like to recognize Roshan, Cristine, Srimali (invited for independenc day celebration), Ramki, Aman, Pubudu, among the group that helped us. There were many great staff, names not known. Cons- Location of hotel is great, but the driving is not so friendly,sharp corners, narrow bumpy street. Can cause somewhat dizzy. Lastly No Spa - Say what - Yes no spa. Hopefully in the future. Thank You for a great stay. During our trip stayed in Cinnamon Life Colombo, Cinnamon Bentota and Cinnamon Citadel. All wete great, great staff and great locations. Will be back.
Stayed 2 nights in Feb 2026

10/10 Excellent

Katherine

Stayed 3 nights in Jan 2026

8/10 Good

NIAMH, Oxford

Liked: Cleanliness
Fab pool, lovely staff. Rooms are ok.
Stayed 1 night in Jan 2026

10/10 Excellent

Lawayna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel; would stay again.
Stayed 1 night in Jan 2026

2/10 Terrible

Rajat

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
The service was very bad, for everything staffs were like doing favor and needed to tell them repeatedly.
Stayed 1 night in Jan 2026

10/10 Excellent

Suren

Stayed 1 night in Dec 2025

6/10 Okay

Supun

Stayed 2 nights in Dec 2025

10/10 Excellent

Chathurika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing!
Stayed 1 night in Dec 2025

10/10 Excellent

Nigel

Stayed 1 night in Dec 2025

8/10 Good

Krishnan

Travelled with family
Liked: Cleanliness, staff & service
Staff was kind
Stayed 2 nights in Dec 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities
Great stay at Cinnamon Citadel Kandy. Great clean spacious comfy rooms. Staff were amazing in all areas. Great drinks and buffet. Great chilling around the pool with plenty of comfy day beds. Would definitely stay again. 🌟🌟🌟🌟🌟
Stayed 1 night in Dec 2025

8/10 Good

KESSEVEN NAIDOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Nice pool and reception area. Hotel location is quite remote.
Stayed 2 nights in Nov 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities
Thankyou to the whole team at Citadel Kandy. From the check in to checkout I was met with friendly helpful staff. Great service at breakfast and dinners. Excellent bar service and cocktail making. Hats off to the chefs for the range of delicious foods for the buffets. Sri Lanka is open and I’d recommend the Cinnamon Citadel as a great place to stay. Great quiet comfy rooms, good range of sun beds by the pool for relaxing. Was a great stay. Thanks again to all the team.
Stayed 1 night in Dec 2025

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful hotel, very friendly staff and deliciously wonderful breakfast and dinner buffet.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mohamed Fiyas

Stayed 5 nights in Nov 2025

8/10 Good

Mahinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Oct 2025

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel trip

This hotel was one of the nicest I’ve stayed in beautiful surroundings by the river service was amazing. Cleanliness was outstanding. Service in general was perfect.
Stayed 1 night in Sep 2025

10/10 Excellent

Warna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Kandy
Stayed 1 night in Jun 2025

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, really lovely rooms and the staff simply can not do enough for you. The location is a bit outside of kandy about 10 to 15 minute tuk tuk ride but the prices for food and drinks are very good value and the view is amazing so we only ventured out at night once over our 3 nights.
Stayed 3 nights in Jun 2025

8/10 Good

SAMSON, rockwall

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Be aware—- there is no elevator available and rooms and dining area on varied floors. Be ready to climb steep stairs. Nice rooms and amenities. Beautiful views of river and area walks are great. Excellent meals at buffet restaurant.
Stayed 3 nights in Apr 2025

2/10 Terrible

Margaret

Stayed 2 nights in Feb 2025

10/10 Excellent

Neloufer

Stayed 2 nights in Feb 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serene spot in Kandy

The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.
Stayed 2 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Buffet

One of the best buffets that I've ever had. Very authentic. The pool was nice, and the balcony was a nice surprise as well. The resort sits on the bank of a river so walking is a bit limited. The staff goes above and beyond.
Stayed 1 night in Oct 2024