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Warm welcome, excellent service and fabulous onset. Highly recommend the resort for a truly traditional Japanese experience.

Beautiful hotel right on the lake, easy to get to, staff were very attentive and curteous, and the private onsen room was spectacular. It was authentic and pristine. Very much enjoyed :)

Room was great and clean. Meal

This was an awesome semi traditional ryokan experience. I will drop me style room was exactly what we were looking for to break up other more western hotels stays. We booked breakfast but not dinner as we wanted to explore the local areas as well. Breakfast was a traditional Japanese breakfast and as I asked in advance for a vegetarian version they accommodated extremely well and we thoroughly enjoyed a hearty breakfast. While the property itself is a little rundown, the service was amazing, the room was spotless, and the private hot tub was an added luxury. They also had a shuttle bus to and from the station on command, which proved extremely helpful & professional. The one negative was that you had to pay an onsen tax on site at checkin separate to the bill already paid. I thought this was quite cheeky given that it’s an onsen hotel and that’s the whole point of coming… there is also no choice - whether you use it or not, you have to pay the tax (only small but principly we were a bit miffed). Also note that if you have tattoos, you can only use the public bath if you have tattoo coverings. I strongly suggest you purchase these from somewhere else instead of purchasing them at the gift centre as they only have one size and one colour.

Food and view was amazing. I recommend the Sakura room with the private onsen

The staff were so friendly and helpful, we loved the traditional breakfast, they were accommodating to my husband who can’t eat fish. They have a courtesy bus that takes you to Arashiyama which I didn’t know and so glad they suggested. The futons are hard but I got used to them. They also said their onsen is tattoo friendly. But most of the place is in such a spectacular forest it was so pretty in the late autumn I will definitely be going back.