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Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

3.0 star property

Photo gallery for Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Exterior
Room, Multiple Beds, Non Smoking
Property amenity
Lobby
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
4 Roberts Rd, Asheville, NC, 28803
  • Place, Blue Ridge Parkway Asheville Entrance
    ‪2 min drive‬
  • Place, Blue Ridge National Heritage Area
    ‪3 min drive‬
  • Place, Blue Ridge Parkway Visitor Center
    ‪3 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Down duvets, Tempur-Pedic beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(33 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(60 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Non Smoking

Down duvets, Tempur-Pedic beds, individually decorated

Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(36 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Asheville

With a stay at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel in Asheville (South Asheville), you'll be a 3-minute drive from Blue Ridge Parkway Asheville Entrance and 6 minutes from The Orange Peel. .This hotel is 4.7 mi (7.5 km) from Biltmore Estate and 4.6 mi (7.5 km) from Harrah's Cherokee Center - Asheville.

What's nearby

  • Blue Ridge Parkway Asheville Entrance - 2 min drive - 3.3 km
  • Historic Biltmore Village - 2 min drive - 2.4 km
  • Blue Ridge National Heritage Area - 3 min drive - 3.6 km
  • Blue Ridge Parkway Visitor Center - 3 min drive - 4.3 km
  • Western North Carolina Nature Center - 3 min drive - 4.4 km

Getting around

  • Asheville Regional Airport (AVL) - 22 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Orale’s Bar And Grill - ‬4 min drive
  • ‪Jersey Mike's Subs - ‬7 min drive
  • ‪Sweeten Creek Coffee - ‬13 min walk

About this property

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel offers 73 accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature down comforters. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 73 individually decorated guestrooms, featuring refrigerators and LCD televisions. Your Tempur-Pedic bed comes with down comforters. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite from the snack bar/deli serving guests of Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel. A complimentary on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services. Free self parking is available onsite.
A complimentary on-the-go breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas
  • Wine tours

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • In a nature reserve
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (86 centimetre high)
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Fireplace in lobby
  • Renovated entire property - January 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per day

Payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brookstone Asheville
Brookstone Lodge
Brookstone Lodge Asheville
Brookstone Hotel Asheville
Brookstone Lodge
Brookstone Lodge near Biltmore Village Ascend Hotel Collection

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 640 out of 1200 reviews
Rating 8 - Good. 332 out of 1200 reviews
Rating 6 - Okay. 142 out of 1200 reviews
Rating 4 - Poor. 56 out of 1200 reviews
Rating 2 - Terrible. 30 out of 1200 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Cynthia

The staff was amazing. Our room was clean. Our only issue was that our room on the 4th floor was stiflingly warm, and we couldn't determine whether
Stayed 2 nights in Feb 2026

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff was friendly
Stayed 2 nights in Feb 2026

10/10 Excellent

Nancy

Liked: Staff & service, amenities
Very nice place with super clean rooms, comfy bed, and yummy breakfast. yummy b
Stayed 2 nights in Feb 2026

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities
Clean room, helpful staff, no complaints.
Stayed 2 nights in Feb 2026

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities
Rooms were clean, staff was great, it was quiet. Would stay here again.
Stayed 3 nights in Feb 2026

10/10 Excellent

Michelle

Stayed 1 night in Jan 2026

2/10 Terrible

Joseph

Stayed 2 nights in Jan 2026

6/10 Okay

Bailey

Liked: Cleanliness, amenities, property conditions & facilities
Clean. A little loud.
Stayed 2 nights in Feb 2026

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness
Very clean.
Stayed 2 nights in Jan 2026

10/10 Excellent

Tammy

Stayed 2 nights in Jan 2026

4/10 Poor

Jason

Travelled with family
Liked: Cleanliness, staff & service
The heater was very loud and the didn't have tempur pedic beds they advertised.
Stayed 1 night in Jan 2026

10/10 Excellent

Jason

Stayed 2 nights in Jan 2026

6/10 Okay

Briana

Stayed 1 night in Jan 2026

4/10 Poor

Erin

Travelled with partner
Disliked: Amenities, property conditions & facilities
Attendant was very nice but the overall feel of the place was cheap. The room was very small and the shower was very narrow. It was quiet and close to stuff so that was positive. Also the breakfast area was strangely arranged so it was hard to get to the offerings because the tables were very close to it. We went down for breakfast, but quickly left because a large family suddenly burst into gospel music and we became very uncomfortable and left to get breakfast elsewhere. Also the parking arrangements were strange and you had to either park in one of the few spaces or walk up a weird steep hill It didn’t feel like the accommodations were accurately reflected in the Expedia listing.
Stayed 2 nights in Jan 2026

10/10 Excellent

Nancy

Stayed 1 night in Jan 2026

10/10 Excellent

Christina

Stayed 2 nights in Jan 2026

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I had never stayed here but needed a room to be close to work in case of the bad weather that was forecasted. I thought it was a fantastic place! My room was really nice, it was clean, and it was quite. I was really impressed with everything. I will use this place again if I need a place close to my job!
Stayed 2 nights in Jan 2026

8/10 Good

Stephanie

Stayed 2 nights in Jan 2026

10/10 Excellent

Erin

Stayed 1 night in Jan 2026

10/10 Excellent

Melanie Lynn, Laguna Beach

Liked: Cleanliness, amenities, property conditions & facilities
I had to book a room super last minute without any firsthand knowledge of the area. My room was clean, the amenities were great and the staff went above and beyond.
Stayed 5 nights in Jan 2026

4/10 Poor

Camelita

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
I came to this hotel because, I had filming to do at the biltmore mansion, and this hotel was in close proximity. The shower in the room was terrible, the water would not go down as the shower was running causing water to almost overflow. Could not shower comfortably (huge) inconvenience) I could not wash my hair or body comfortably. Staff wasn’t friendly at all except for the tall small frame gentleman, that was at the front desk when checking in. Breakfast was ok, except it started late, the lights were not on, and it looked closed down. I asked if breakfast was been served, and I was told at 630 am, It was way pass that time. The Hotel was spotless! Cleaning staff were very good and professional. Location was good, parking was good. The shower incident, was a huge turn off for me, being that I had filming to do for a movie. I will not return to this hotel
Stayed 2 nights in Jan 2026

10/10 Excellent

John

Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Very very nice place to stay! Older facility but nicely maintained and updated. Desk staff was friendly and helpful. Breakfast was fairly simple but zero complaints. Would definitely recommend.
Stayed 6 nights in Jan 2026

8/10 Good

Anthony J Califano

Stayed 1 night in Dec 2025

8/10 Good

Emily

Stayed 2 nights in Jan 2026