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Fenix Bom Retiro

2.5 star property

Photo gallery for Fenix Bom Retiro

Exterior
Interior entrance
Restaurant
Standard Double Room
Hallway

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Rua Prates 324, São Paulo, SP, 01121-000
  • Place, Rua Três Rios
    ‪2 min walk‬
  • Place, Rua Jose Paulino
    ‪2 min walk‬
  • Place, Pinacoteca do Estado Museum
    ‪8 min walk‬
  • Airport, São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

  • City view
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Triple Room

Junior Triple Room

Junior Triple Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Economy Twin Room

Economy Twin Room

Economy Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Triple Room

Family Triple Room | Bathroom

Family Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

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About the area

São Paulo

A stay at Fenix Bom Retiro places you in the heart of São Paulo, a 2-minute drive from Pinacoteca do Estado Museum and 6 minutes from Shopping Center Norte. .This hotel is 3.1 mi (4.9 km) from Expo Center North and 3.6 mi (5.8 km) from Paulista Avenue.

What's nearby

  • Rua Três Rios - 2 min walk - 0.2 km
  • Rua Jose Paulino - 2 min walk - 0.2 km
  • Pinacoteca do Estado Museum - 8 min walk - 0.7 km
  • Sala São Paulo Concert Hall - 11 min walk - 1.0 km
  • Rua 25 de Marco - 14 min walk - 1.2 km

Getting around

  • Luz Station - 6 min walk
  • Tiradentes Station - 8 min walk
  • São Paulo (CGH-Congonhas) - 21 min drive

Restaurants

  • ‪Boamesa Bom Retiro - ‬3 min walk
  • ‪Restaurante Santa Rosa Do Bom Retiro - ‬3 min walk
  • ‪Han Kang - ‬1 min walk
  • ‪New Shin La Kwan - ‬1 min walk
  • ‪Prato Grego - ‬1 min walk

About this property

Fenix Bom Retiro

Fenix Bom Retiro offers 60 air-conditioned accommodations with minibars. LCD televisions are featured in guestrooms.

Bathrooms include showers. This São Paulo hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Make yourself at home in one of the 60 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include desks, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Grab a bite from the snack bar/deli serving guests of Fenix Bom Retiro. A complimentary continental breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator.
A complimentary continental breakfast is served each morning between 6:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:00 AM
  • Snack bar/deli

Things to do

  • Designer stores

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Fenix Bom Retiro Hotel
Fenix Bom Retiro São Paulo
Fenix Bom Retiro Hotel São Paulo

Fenix Bom Retiro Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 102 out of 236 reviews
Rating 8 - Good. 55 out of 236 reviews
Rating 6 - Okay. 42 out of 236 reviews
Rating 4 - Poor. 19 out of 236 reviews
Rating 2 - Terrible. 18 out of 236 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Creziane

Stayed 2 nights in Apr 2025

8/10 Good

Bong, Lós angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Average is good
Stayed 4 nights in Feb 2025

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

2/10 Terrible

Abel

10/10 Excellent

Elisangela

Stayed 3 nights in Dec 2025

10/10 Excellent

Jorge Hugo

Stayed 1 night in Dec 2025

8/10 Good

Caio

Business traveller
Liked: Cleanliness, staff & service, amenities
Em Geral foi uma boa experiência, poderia melhorar o chuveiro que saia pouca água e o café poderia melhor um pouco, mais no geral é uma otima opção com custo benefícios, a localização é otima para comprar e passeios pelo Bom Retiro.
Stayed 1 night in Dec 2025

10/10 Excellent

Nair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não tomei café da manhã o compromisso era em um horário antes de ser servido o café da manhã, não faltará oportunidade de eu voltar para ficar no café,obrigada.
Stayed 1 night in Dec 2025

10/10 Excellent

Bruno

Liked: Staff & service, amenities
O chuveiro no último dia não deitava água quente mas de resto tudo bem
Stayed 6 nights in Dec 2025

10/10 Excellent

Edenilson Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo bem perto e muito seguro para andar a noite.
Stayed 2 nights in Oct 2025

8/10 Good

HERRYSON

Stayed 2 nights in Nov 2025

4/10 Poor

marcio

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Muitas coisas
Stayed 3 nights in Nov 2025

4/10 Poor

Carlos Alberto

Disliked: Property conditions & facilities, room comfort
Quando cheguei, meia hora antes do horário padrão do checkin, o quarto não estava pronto e tive que aguardar e entrar após 14h00. Me designaram um quarto cuja entrada era pela porta do banheiro. O frigobar pequeno, entulhado de refrigerantes e água, sem espaço para colocar algo pessoal que pudesse ter levado para refrigerar, e além do mais o congelador estava totalmente tomado pelo gelo. Estava faltando controles da TV e do Ar condicionado. Obviamente solicitei outro quarto, cuja diferença era a porta normal. Em ambos as instalações são antigas e não bem conservadas, com interruptor único do quarto longe da cama.Só não cancelei a estadia porque estava muito cansado, e não estava em condição de procurar outro local, e além do mais já tinha pago as 2 diárias no checkin (antes de ver as condições do quarto). Recentemente estive em hotel de mesma categoria com valores de diárias menores, mas em melhores condições... Me arrependi de não ter tirado fotos para esta avaliação.
Stayed 2 nights in Nov 2025

10/10 Excellent

marcela

Stayed 1 night in Nov 2025

8/10 Good

Marilza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A estadia foi ótima dentro do que eu precisava. O bairro está bem mais seguro agora, mesmo precisando ir para a estação de metrô ás 5h da manhã eu me senti segura, pois tinha policiamento.
Stayed 3 nights in Nov 2025

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Amei demais, a equipe é maravilhosa e simpática, a comodidade foi excelente, muito obrigado e voltarei sempre ❤
Stayed 3 nights in Nov 2025

8/10 Good

José Ylson

Stayed 2 nights in Nov 2025

10/10 Excellent

Jhenifer

Liked: Cleanliness, staff & service, amenities
Melhor hotel com atendimento impecável
Stayed 2 nights in Oct 2025

10/10 Excellent

Luana

Stayed 3 nights in Oct 2025

6/10 Okay

THAIS

Liked: Staff & service
Disliked: Property conditions & facilities
As instalações precisam de manutenção, cortei meu dedo ao entrar no elevador, por exemplo, o quarto não estava tão limpo e uma das camas fazia muito barulho nas molas por já ter passado do prazo de troca. Porém excelente localidade. Pouco isolamento acústico nos quartos e não tinha trinco na janela.
Stayed 2 nights in Oct 2025

10/10 Excellent

Andre

Stayed 3 nights in Oct 2025

10/10 Excellent

Luzimar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Eliane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acomodação péssima!!
Stayed 1 night in Oct 2025

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia SP

O hotel é agradável, funcionários solícitos e atenciosos. O bairro é muito interessante.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jessica

Stayed 5 nights in Jan 2025