Tired but still trying.
I’m a fan of the Embassy Suites by Hilton brand. I’ve stayed at the one in Irvine, CA, and it was top-notch. This one is not that.
The front desk staff was very friendly and happy to accommodate any requests. The cleaning staff was also very friendly. However, the response times to any requests, assuming you got an actual response, were severely lacking. Maybe it’s a staffing issue, which falls on management.
The parking is not enclosed nor secure. It’s just a parking lot. However, they will try to charge you $25 a day for the use of the lot. Honestly, given its location and that it’s not secure, this really is too much. The front desk did not disclose the parking fees at check-in. I found out about them after I requested a copy of the bill because the math was not mathing. Maybe this was just an oversight by the front desk clerk at check-in.
The room was tired and not very clean. We stayed in a King Suite. This place is definitely in need of a remodel. They are very sparsely appointed. Not all the electronics work. The paint in the bathroom was peeling off the ceiling, and the tub and shower were not clean. Lots of hair that was not ours. The famous Hilton beds we were looking forward to were obviously past their prime, with the edges so soft that if you didn’t sleep toward the middle, you might roll off. Lots of nicks, chips and stains.
We stayed on a Friday and Saturday night. Both nights, they had loud parties and events. W