This was my third stay at the Ruby Emma, and unfortunately, it was the worst. With ADE week in full swing, I expected a busy atmosphere, but nothing like this. During my previous visits, both the staff and facilities were excellent, easily 5/5.
The hotel hosted two ADE events on Friday and Saturday, which made things even more difficult. The bar menu and seating areas were mostly off-limits, and the staff seemed more focused on managing the events than on attending to guests. Music played until 1 a.m. both nights, and from my room on the second floor, I could hear it clearly and even feel the vibrations in the bed.
To make matters worse, housekeeping didn’t clean my room until Saturday, even though I checked in on Wednesday.