Upon arrival, I was given a room on the third floor without an elevator. I explained that I couldn't go up or down stairs, and they kindly moved me to a room on the second floor with an elevator.
This room is very spacious and bright, with large windows and a balcony. Perfect. I loved it.
All the staff were very kind and friendly, helping me whenever I needed it.
The lobby is very spacious, comfortable and cozy, and one can spend a pleasant time there.
The hotel is very well located and very well connected.
The only thing that wasn't optimal was the room cleanliness. It seemed like they only made the bed and didn't clean anything. In fact, they left the already dirty glasses and wet and used towels without replacing them with clean ones.
Another thing that wasn't right was that the desk lamp, coffee maker, and kettle had any place to plug, so I couldn't use them.
But the bathroom hygiene products, such as shampoo, conditioner, hand soap, shower gel, and body moisturizer, are of excellent quality. Only the toilet paper wasn't up to the same standard.
Despite the inconveniences I mentioned, I plan to return to that hotel with my family because I believe those problems can be resolved by talking to the front desk staff.
They are all lovely, I really liked them and I loved the hotel.
I had a wonderful time there and I felt safe and at home.
