2/10 Terrible
Chuck
Travelled with family
9 Feb 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel and staff. I suspect they may be renting rooms by the hour. This hotel used to be a clean affordable place to stay with a great staff. I rented two room for three nights so parents and grand parents could attend a wedding. When we arrived we were given keys to dirty rooms with unmade beds, trash, and broken tile in the bathrooms. I selected and paid for king beds, but after changing rooms all they gave us was two queen beds. Again, the bathrooms had broken tile. Formerly, the stays included a hot breakfast. This time all they had was stale bagels and a few bruised apples. I approached the desk attendant and asked for a discount or some sort of consolation for being subjected to such horrid conditions. They flat out refused any sort of discount. I should also mention that they ran out of coffee and the ironing board looked like it was ran over by a truck. DONT STAY AT THIS HOTEL. It is the worst hotel in Ames. New management would rather run a homeless shelter than a hotel. I only gave it a one star because negative stars were not an option. Bad is a compliment for this nasty place.
Chuck
Stayed 3 nights in Feb 2025