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Mercure Alice Springs Resort

4.5 star property

Photo gallery for Mercure Alice Springs Resort

Exterior
Outdoor pool, pool umbrellas, pool loungers
Exterior
Standard Twin Room, Multiple Beds
Breakfast, lunch, dinner served; pool views

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
34 Stott Terrace, East Side, NT, 0870
  • Place, Olive Pink Botanic Garden
    ‪2 min walk‬
  • Place, Australian Aboriginal Dreamtime Gallery
    ‪8 min walk‬
  • Place, Todd Mall
    ‪11 min walk‬
  • Airport, Alice Springs, NT (ASP)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, Garden View

Deluxe Room, 1 King Bed, Balcony, Garden View

Deluxe Room, 1 King Bed, Balcony, Garden View

  • River view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds, Garden View

Deluxe Room, 2 Queen Beds, Garden View

Deluxe Room, 2 Queen Beds, Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

7.6 out of 10
Good
(21 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

8.8 out of 10
Excellent
(13 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(17 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Alice Springs

With a stay at Mercure Alice Springs Resort in Alice Springs (East Side), you'll be within a 10-minute walk of Olive Pink Botanic Garden and Mbantua Fine Art Gallery and Cultural Museum. .This luxury hotel is 1.1 mi (1.8 km) from Australian Aboriginal Dreamtime Gallery and 1.3 mi (2.1 km) from Adelaide House.

What's nearby

  • Olive Pink Botanic Garden - 2 min walk - 0.2 km
  • Australian Aboriginal Dreamtime Gallery - 8 min walk - 0.7 km
  • Todd Mall - 11 min walk - 1.0 km
  • Alice Springs Reptile Centre - 12 min walk - 1.1 km
  • Anzac Hill - 2 min drive - 2.1 km

Getting around

  • Ciccone Alice Springs Station - 8 min drive
  • Alice Springs, NT (ASP) - 16 min drive

Restaurants

  • ‪KFC - ‬9 min walk
  • ‪McDonald's - ‬17 min walk
  • ‪Subway - ‬11 min walk
  • ‪Barra On Todd - ‬1 min walk
  • ‪The Goods - ‬13 min walk

About this property

Mercure Alice Springs Resort

Mercure Alice Springs Resort offers 139 accommodations with minibars and safes. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

This Alice Springs hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 139 guestrooms featuring refrigerators and minibars. Complimentary wireless internet access keeps you connected, and LCD televisions are provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on the many recreational opportunities, including an outdoor pool, a fitness center, and bicycles to rent. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.
Grab a bite at Barra on Todd Restaurant, a poolside restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of a conference center and 4 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Barra on Todd Restaurant - This poolside restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: AUD 20 to 35 for adults and AUD 12 to 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Barra on Todd Restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • On a river
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1974
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Late check-out subject to availability

Late check-out fee: AUD 49

Special check-in instructions

The property charges 1.4 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for AUD 40.0 per night

Cribs (infant beds) are available for AUD 10.0 per night

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 20 to 35 for adults, and AUD 12 to 15 for children
  • Late check-out fee: AUD 49 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Alice Springs Chifley

Alice Springs Chifley Resort

Alice Springs Resort

Chifley Alice Springs

Mercure Alice Springs Resort Opening July 2017

Chifley Resort

Chifley Resort Alice Springs

Resort Alice Springs

Mercure Resort Opening July 2017

Mercure Alice Springs Opening July 2017

Mercure Opening July 2017

Mercure Alice Springs

Chifley Alice Springs Resort

Mercure Alice Springs Resort (Opening July 2017)

Mercure Alice Springs Side

Mercure Alice Springs Resort Hotel

Mercure Alice Springs Resort East Side

Mercure Alice Springs Resort Hotel East Side

Mercure Alice Springs Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 396 out of 1002 reviews
Rating 8 - Good. 419 out of 1002 reviews
Rating 6 - Okay. 123 out of 1002 reviews
Rating 4 - Poor. 39 out of 1002 reviews
Rating 2 - Terrible. 25 out of 1002 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Juliet

Stayed 1 night in Jan 2026

10/10 Excellent

Juliet

Stayed 1 night in Jan 2026

10/10 Excellent

Virginia Lee

Liked: Cleanliness, amenities, property conditions & facilities
The staff was great from check-in to checkout. The buffet breakfast was delicious and there was a variety of fruit. Gotta say, the Prawn Red Curry was FANTASTIC!
Stayed 3 nights in Jan 2026

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities
Staff were wonderful Room was fantastic A beautiful place to stay
Stayed 2 nights in Dec 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
All round enjoyable
Stayed 5 nights in Dec 2025

6/10 Okay

Ellen Marie, Chesterfield

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The resort grounds are poorly maintained. The pool has a very rusty and permanently closed walk up bar. The pathways are not swept with leaves strewn around. Staff are nice and helpful.
Stayed 3 nights in Dec 2025

8/10 Good

Mabu

Stayed 1 night in Dec 2025

8/10 Good

Matt

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Love the grounds and all the trees. And birdlife.
Stayed 2 nights in Nov 2025

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Love the grounds, the trees and the birdlife. And easy walk to town. Just need a back gate.
Stayed 1 night in Nov 2025

8/10 Good

Matt

Liked: Cleanliness
🙂
Stayed 1 night in Nov 2025

10/10 Excellent

C

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was absolutely spotless and well equipped. The bedding was comfortable and the bathroom was large enough to comfortably accommodate two people. The location and layout was impressive, with the large swimming pool being a welcome and refreshing relief from the heat. Staff were friendly and overall we had a very pleasant stay.
Stayed 2 nights in Nov 2025

4/10 Poor

Shweta

Travelled with family
Disliked: Cleanliness
Not enough staff to attend to your needs.
Stayed 1 night in Nov 2025

4/10 Poor

Shweta

Travelled with partner
Disliked: Cleanliness
The room had bad urine smell. Complained to reception and he told me he can’t do anything since he is ONLY staff in the hotel managing. So basically there was no other staff in the whole hotel to look after guests. Called reception for 2 hours, no response. Also breakfast had very less option.
Stayed 1 night in Nov 2025

10/10 Excellent

Dameyon, Winnellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super friendly and helpful. Some of the best in Alice.
Stayed 2 nights in Oct 2025

10/10 Excellent

Euan

Stayed 1 night in Oct 2025

8/10 Good

Mark

Stayed 1 night in Oct 2025

6/10 Okay

Kay

Business traveller, Travelled with group
Some eating utensils were stained and marked. Over 3 nights, we only had one toilet roll which was almost used up. Breakfast was expensive. $15 for a bowl of cereal and toast (which I do not eat) The fruit was very fresh at our conference but the other morning tea options were bland. It was only a 10 minute walk to the shops. Staff were obliging. We did not park.
Stayed 3 nights in Oct 2025

8/10 Good

albert

Business traveller
Liked: Cleanliness, staff & service
Great service. Your hot water runs out in the shower quite quickly so needs to be addressed.
Stayed 5 nights in Oct 2025

10/10 Excellent

Lawrence, Manassas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a good calue for the money.
Stayed 2 nights in Sep 2025

6/10 Okay

Annette

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was nice but the cleanliness of the shower was bad and the shower head was leaking and in need of repair or replacement.
Stayed 2 nights in Sep 2025

8/10 Good

Mitchell

Liked: Cleanliness
The bed was so comfortable, I had the most amazing sleep. I also asked for a quiet room and staff were very accomodating of this (though it's not a noisy area anyway, so I think most rooms would have been fine). However, the shower head in my room dripped constantly and needs replacing. Staff were mostly indifferent, with the exception of an older Australian man, who was very friendly and welcoming. All up, I would happily stay there again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was amazing. We had a wonderful stay. Thank you.
Stayed 2 nights in Aug 2025

4/10 Poor

PAUL

Disliked: Cleanliness, staff & service, property conditions & facilities
Cold showers and reception didn't care!
Stayed 1 night in Aug 2025

10/10 Excellent

Ram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great beds

I gave a 5 starts review because I think the current grades do it some injustice. The beds in this hotel are simply fabulous. Regarding the room -in our first visit we were upgraded to a room starting with 3 (in the river block) and this room was excellent. In our second visit we stayed in a rooms starting with 2 and the room needed some update, and more intriguing - was located on the main road so noisy. So in order to fully enjoy - ask for a room in the river block or at least a room not facing the road. The coupon provided in reception makes the breakfast buffet a great deal. It was too cold for the pool and it is less inviting than the picture they publish.
Stayed 1 night in Jul 2025

6/10 Okay

holly

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The setting and the property were beautiful. Hard to realize that you were in the middle of the desert. Manager was helpful and friendly. There were two problems. One was that there’s no elevator in one building. The hotel and hotels.com should have revealed that. They had a luggage lift which helped. The reception area wasn’t accessible either. That being said, one can make a more informed decision when given more information. The main problem was the front desk staff. They were not friendly or informative. It was as if they had chips on their shoulders. I was not helped with the luggage lift upon leaving. They brought my bags out and left them in the middle of the lobby and walked away. There was a major discrepancy between what their info map/guide said and what Google and Apple said. When this was pointed out, they were rude and essentially said they were right. I realize that Alice Springs is not a big city/cosmopolitan place but to get cross with a customer when their error was pointed out, was uncalled for. This property could be filled every night if it were staffed with people who cared about the customers.
Stayed 3 nights in Aug 2025