All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.0/10
Cleanliness
7.8/10
Staff & service
7.6/10
Amenities
7.8/10
Property conditions & facilities
7.8/10
Eco-friendliness
Rating 10 - Excellent. 74 out of 244 reviews
10 - Excellent
74
Rating 8 - Good. 113 out of 244 reviews
8 - Good
113
Rating 6 - Okay. 40 out of 244 reviews
6 - Okay
40
Rating 4 - Poor. 14 out of 244 reviews
4 - Poor
14
Rating 2 - Terrible. 3 out of 244 reviews
2 - Terrible
3
Reviews
10/10 Excellent
Mark
19 Apr 2025
Liked: Cleanliness, room comfort
Neptuno review
We requested an apartment close to the ADULT pool. Which we got, very impressive sea views. Apartments are basic but always clean and comfortable. Would recommend apartment 144 to everyone.
Mark
Stayed 11 nights in Mar 2025
8/10 Good
Ronald
16 Mar 2025
Liked: Cleanliness, room comfort
Great holiday
Our room was a side room and had a lovely sea view, the balcony was a good size to sit on and get the last rays of sun.
The rooms were cleaned almost everyday and were nice and spacious.
Would definitely stay here again. The staff were all friendly, and the pool staff were so accommodating.
Ronald
Stayed 7 nights in Feb 2025
8/10 Good
Paul
Travelled with group
13 Mar 2025
Paul
Stayed 4 nights in Jan 2025
10/10 Excellent
Mark
Travelled with group
11 Feb 2025
Liked: Cleanliness, room comfort
Bara brith
Couldn't fault it for what we wanted and the price would stay again.
Mark
Stayed 7 nights in Nov 2024
6/10 Okay
Mark
Travelled with family
10 Feb 2025
Mark
Stayed 7 nights in Feb 2025
8/10 Good
Dean
27 Jan 2025
Liked: Amenities
I booked with Neptuno for a seven night stay as I was looking for somewhere away from the noise of the main clubs and it had the option of self-catering. I paid slightly more for a superior room which offered views of the ocean and sunset.
The hotel was fairly easy to find following two buses from Tenerife South airport. The gentleman on reception was friendly and welcoming when I arrived and didn't ask for the 150 euro deposit. I was given a map and shown how to access my apartment for the week. Upon first glance, the reception and hotel was well maintained and clean. However, the following days showed that there were signs of wear and tear and general maintenance was required.
I stayed in apartment 126 and would recommend this apartment for the fantastic views. Although tidy, there were some areas less clean than others. The curtains and sofabed hadn't been cleaned for some time as was apparent by the amount of dust which was clear when closing the curtains or sitting on the sofa. The kitchen was well equipped although both the kettle and toaster had seen better days. The kettle had so much limescale around the top, the lid couldn't be opened. The toaster had a large dent in the side. There was no oven but plenty of utensils available and enough plates and cutlery for four people.
Overall there were issues with the apartment but I had a plesant and peaceful stay.
Dean
Stayed 7 nights in Jan 2025
10/10 Excellent
Thomas
Travelled with group
22 Jan 2025
Liked: Cleanliness, room comfort
Thomas
Stayed 3 nights in Jan 2025
6/10 Okay
carla
Travelled with family
11 Jan 2025
Disliked: Property conditions & facilities
Dated, like a maze, out the way of everything.
carla
Stayed 7 nights in Jan 2025
6/10 Okay
Vanessa
11 Jan 2025
Vanessa
Stayed 3 nights in Jan 2025
8/10 Good
Mark
11 Dec 2024
Liked: Cleanliness
Mark
Stayed 11 nights in Nov 2024
8/10 Good
Hilda
8 Dec 2024
Liked: Cleanliness
Peaceful location.
Loved the peaceful location and surroundings. Pools were lovely as was the pool bar. Very close to large Mercadona and lovely walk to town and beaches. The uphill walk back was a challenge but kept us fit. The apartment was clean but very dated. Would need a new kitchen. Beds not very comfortable
I love this property because it was remote enough that you don't hear noise of other tourists walking past.
The apartment was lovely, large in space for 2 adults and 2 children. And the views of the balcony are to die for
Good value for money. My only complaint was the amount of cockroaches in the room. Had one crawl over my face and wake me up in the night. If your squeamish this hotel isn't for you
Shayne
Stayed 7 nights in Apr 2024
6/10 Okay
Aiste
22 Mar 2024
Disliked: Cleanliness
Not the best
Booked a room with ocean or pool view. Didn't get either.
Furniture in the room was very tired and sofa bed not really suitable for sleeping on.
Also, walls are paper thin so you can hear every conversation your neighbours have + them walking in and out of their apartments.
Pool/bar area was nice with reasonably priced drinks and food. Just a shame that both pools close at 5pm.
Aiste
Stayed 6 nights in Mar 2024
6/10 Okay
Verified traveller
9 Dec 2023
Liked: Cleanliness
Disliked: Room comfort
Sleepless nights
The property is nice and good, but the WiFi is terrible, they charge for using their car park so we had to look for free parking, you can hear noise from other rooms. The beds were very uncomfortable making too much noises while turning and needs to be changed, very uncomfortable pillows. We asked for a favour if we could stay a little longer on the day we checked out, but one of the receptionist said we have to leave at 12pm, as we were leaving the room at 12.10pm the receptionist he called us and asked us to vacate the room. We've paid over €600 for a week.
Verified traveller
Stayed 7 nights in Dec 2023
6/10 Okay
Jorge
Travelled with family
23 Nov 2023
Good area but very noisy
Jorge
Stayed 7 nights in Nov 2023
10/10 Excellent
robert
3 Nov 2023
Liked: Cleanliness, room comfort
robert
Stayed 8 nights in Oct 2023
8/10 Good
Philip
13 Oct 2023
Liked: Cleanliness
On a steep hill 20 minutes walk from seafront, but local bus goes by. Also easy to get cabs. Reception staff are helpful.
This was a quiet holiday spent with staff who really do try to make the stay enjoyable. Only a couple of niggles; a few (Irish women) ignored the non reservation policy on loungers and one woman took drinking glasses to the pool and promptly broke one but didn’t report it. I had to get lifeguard to get it cleared up.
It would be nice if pool was opened earlier to benefit from the cooler sun hours.
Graham
Stayed 14 nights in Sep 2023
8/10 Good
PAUL
Travelled with group
14 Mar 2023
Liked: Cleanliness, room comfort
PAUL
Stayed 8 nights in Mar 2023
4/10 Poor
Balraj
Travelled with family and small children
14 Mar 2023
Disliked: Cleanliness, amenities
We booked sea view 2 bedroom apartment. The rooms had bad smell even after cleaning they still stink. The towels provided were of bad quality and ripped off threads coming out.
Only liked the pool and bar area. Could have stayed a better place in the same amount of money.
Do not recommend for families.