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Hotel Delfines Acapulco by NG Hoteles

2.0 star property

Photo gallery for Hotel Delfines Acapulco by NG Hoteles

Outdoor pool
Economy Room, 2 Double Beds
Economy Room, 2 Double Beds
Lobby sitting area
Reception

Reviews

5.6 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Parking available
  • All-inclusive
  • 24/7 front desk

Explore the area

View map
Costera Miguel Aleman, Fracc Magallanes, Acapulco, GRO, 39670
  • Place, Condesa Beach
    ‪5 min walk‬
  • Place, Diana the Huntress
    ‪8 min walk‬
  • Place, Papagayo Beach
    ‪14 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪55 min drive‬

Room options

View all photos for Room Superior

Bed sheets

Room Superior

  • 34 sq m
  • Sleeps 4

View all photos for Economy Room, 2 Double Beds

Economy Room, 2 Double Beds

Economy Room, 2 Double Beds

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Economy

Bed sheets

Room Economy

  • 34 sq m
  • Sleeps 4

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  • Pool
  • All-inclusive
  • Pet-friendly
  • Free WiFi
3.0 out of 5, 611 reviews
The price is AU$52
includes taxes & fees
6 Nov - 7 Nov
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About the area

Acapulco

With a stay at Hotel Delfines Acapulco by NG Hoteles in Acapulco (Costera Acapulco), you'll be within a 15-minute walk of Papagayo Beach and Plaza Bahia. .This hotel is 0.2 mi (0.4 km) from Condesa Beach and 0.3 mi (0.5 km) from Galerías Acapulco.

What's nearby

  • Condesa Beach - 5 min walk - 0.5 km
  • Diana the Huntress - 8 min walk - 0.8 km
  • Parque Papagayo - 10 min walk - 0.9 km
  • Papagayo Beach - 14 min walk - 1.2 km
  • La Quebrada Cliffs - 13 min drive - 5.7 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 32 min drive

Restaurants

  • ‪Helados Santa Clara - ‬3 min walk
  • ‪Sanborns Café - ‬2 min walk
  • ‪KFC - ‬1 min walk
  • ‪Hotel Club del Sol - ‬1 min walk
  • ‪Restaurante Pelicanos - ‬1 min walk

About this property

Hotel Delfines Acapulco by NG Hoteles

Hotel with an outdoor pool, near Papagayo Beach
Hotel Delfines Acapulco by NG Hoteles offers 60 accommodations with air conditioning. Bathrooms include showers. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.
Make yourself at home in one of the 60 air-conditioned guestrooms. Bathrooms with showers are provided.
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 9:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour front desk and luggage storage. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 9:00 AM and 11:30 AM.
Hotel Delfines Acapulco by NG Hoteles has a restaurant on site.
Room service is available.

All-inclusive details

All-inclusive room rates at Hotel Delfines Acapulco by NG Hoteles are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 50 per day)

Food and drink

  • Daily full breakfast available 9:00 AM to 11:30 AM for a fee: MXN 130 for adults and MXN 50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 180 per pet, per night, plus a one-time cleaning fee of MXN 350 and a deposit of MXN 1000 per stay
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
An off-leash area and pet grooming services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 500 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately MXN 130 for adults and MXN 50 for children
  • Self parking fee: MXN 50 per day
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 180 per pet, per night plus MXN 350 one-time cleaning fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 8:00 PM

Hotel Delfines Acapulco by NG Hoteles Reviews

Reviews

5.6
Rating 10 - Excellent. 10 out of 73 reviews
Rating 8 - Good. 18 out of 73 reviews
Rating 6 - Okay. 13 out of 73 reviews
Rating 4 - Poor. 11 out of 73 reviews
Rating 2 - Terrible. 21 out of 73 reviews

5.6/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

OCTAVIO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nightmare hotel!

Nightmare hotel! We booked 2 nights and checked out the day after check-in!.. Old unmaintained building! Rooms are terrible, rusted out shower heads! Death trap elevators! Horrible pool! Pictures on hotel.com website are from god knows when!..
Stayed 2 nights in Jul 2024

6/10 Okay

Donald

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

John

Stayed 2 nights in Jan 2023

2/10 Terrible

Bruno

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend, they do not answer the phone. Worst hotel and staff.

2/10 Terrible

Edgar, White Bear Lake

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was dirty, old empty water bottles , the towels had holes in them, the air condionar did cool the room, no wifi, and the tv on had local channels not cabel as posted. There was an empty bottle of tequila in the hallway when i got there and was still there when i left 3 nights after
Stayed 3 nights in Mar 2022

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

This hotel is centrally located within walking distance of the beach. The room was clean and spacious. The staff was friendly and helpful. The pool was clean and relaxing. The breakfast buffet was good.
Stayed 14 nights in Dec 2021

6/10 Okay

Ekaterina

Liked: Cleanliness
Disliked: Staff & service

exta bien por ese precio pero podria ser mejor

la habitacion es grande y cama es grande, hay mucho espacio, pero mueble y todo muuuuy viejo. Aire condicionario es tan viejo que hace mucho ruido, pero NO HACE frio para nada, ventilador tampoco funciono, entonces fue MUCHO calor en habitacion. Pero precio fue literalmente mas barato de todos, entonces no puedo quejarme mucho, locacion es muy buena, muy cerca de la playa y todo
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2021

8/10 Good

Enrique

.
Stayed 4 nights in Jul 2025

2/10 Terrible

Pablo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deberían dar mantenimiento mínimo a los pasillos de hotel, tuve un accidente gracias al pésimo mantenimiento de el lugar. El cual no se harán responsables , la recepcionista y el guardia que guarda las maletas tuvieron actos de discriminación y homofobia conmigo, el guardia muy agresivo, durante toda la estancia preferimos estar en otro lado y no llegar al hotel, al igual nos sacaron cosas de la maleta. Todo fue horrible TODO es un pésimo lugar, el servicio es pésimo, el mantenimiento esta de lo peor ñ. EXIJO UNA SOLUCIÓN, termine pagado estancia en otro lugar por temor a agresiones
Stayed 4 nights in Jul 2025

10/10 Excellent

cindy

Disliked: Amenities
Fue bueno , pero falta más atención del personal y quizás más servicios
Stayed 3 nights in Apr 2025

2/10 Terrible

DANIEL

Stayed 3 nights in Apr 2025

8/10 Good

Frank

Se ve deteriorada
Stayed 1 night in Dec 2024

8/10 Good

Tita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

omar

Disliked: Cleanliness, staff & service, property conditions & facilities
Todo feo , viejo y destruido
Stayed 4 nights in Feb 2025

6/10 Okay

Pao

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Muy descuidado
Stayed 2 nights in Mar 2025

2/10 Terrible

Esthela

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
El baño super sucio, parece que no habia sido lavado antes de ser entregado
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eso fue un desastre

La habitación me la entregaron hasta las 3 de la tarde y no a la 13:30 como decía,la habitación no contaba con toallas,ni jabón o shampoo para bañarse ,el personal es muy déspota,aparte la habitación estaba sucia y no nos hicieron el cambió de ropa de cama ,la verdad dan un pésimo servicio desde recepción,no me quedaron ganas de regresar a ese hotel
Stayed 3 nights in Feb 2025

8/10 Good

Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

6/10 Okay

Judith

Me gusto las albercas, pero si le hace falta mantenimiento a las habitaciones, por el precio deberia de tener al menos toallas en las habitaciones, shampoo, solo te dejan un jaboncito y un rollo de papel Higienico pequeño Pero pues no fue tan peor, al menos no vi cucarachas como en otros hoteles
Stayed 1 night in Feb 2025

4/10 Poor

HUGO ABAD

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Muy mala experiencia

Fue muy mala esperiencia, ya que llegue y decia en la reservacion que hice que el checkin era a las 3:30 y ellos decian que hasta las 3.00, que el error lo habin cometido la agencia que me lo habia cendido en este caso price travel y ellos no se podian hacer cargo de sus errores, despues no encontraban mi resrvación, que aparecia, total un desastre, y al final terminaron dandome otra. y vi que como yo habia muchas personas reclamando.
Stayed 1 night in Jan 2025

4/10 Poor

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nada agradable y falta de limpieza y las habitaciones nada cómodas hay muchas deficiencias
Stayed 4 nights in Jan 2025

2/10 Terrible

E.Alejandro

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Deberían Invertir en reparaciones
Stayed 3 nights in Jan 2025

2/10 Terrible

GUSTAVO GOMEZ, Tláhuac

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy deteriorado por fuera y por dentro. El personal insuficiente ya que en la app el check-in era a las 13:30 hrs. Y el hotel lo marca hasta las 15:00 hrs, pero nos entregaron la habitacion a las 16:00 y ademas sucia. No habían hecho la habitación y las camas sucias y sin tender. Falta personal para la rápida atención. Recepcionista muy desatenta y bastante brusca en sus respuestas. No vuelvo a este lugar, esta infestado de cucarachas
Stayed 2 nights in Jan 2025

2/10 Terrible

J Velazquez

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchísimo cascajo en todo el hotel, todo roto, de verdad uno se podría quedar o saber si te pusieran como están las condiciones Nada que ver con el anuncio
Stayed 4 nights in Jan 2025