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The hotel staff from registration to exit were all completely helpful and polite. They assisted this American traveler with various questions about location of places, how to get cabs and always had a friendly smile when coming in to the lobby. The breakfast, included in the price, was ample and delicious.

The hot spring is the main reason I booked this hotel for. Unfortunately, we were told on arrival that the hotspring for women were not available. There are plenty of choices cheaper than this hotel if no hot spring provided. I should have choose other hotel if I know hot spring is not available. Also, the bed was placed under the window and there was water leaking from the window to the pillow. We found this problem at the midnight and only staying for one night so we didnt ask the staffs to change room.

Great location, just next to Saga train station. Very convient.

The hotel facilities are quite dated, with a particularly unpleasant experience in the bathroom sink with the smell of sewage. The rooms were clean, all amenities were available, but I would only rate this hotel as a budget friendly option. The merits of the hotel were: cheap, super close to the station. The rooms are however dated. I could also hear the other guests talk or flushing the toilet from the room, but not bad enough to keep me awake. The rooms may be cold for those staying in the cold season.

Very fantastic Sevice and location ( not far from Saga Station).

The staff was great. We were a little confusing, so it was great that we were able to make it work.