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Me and my wife having been coming here for about 12 years and have never had a bad experience. From the staff and its beautiful views from the water side of the hotel down to the excellent restaurant Fresh Salt that always delivers. Whether it was winter or a summer stay it never disappoints. The Spa is top notch with its many choices and the indoor pool is always clean and enjoyable. The recently added Choo Choo lounge is a nice add on to the facility for a quick bite or a beverage to share if you have a hour to relax and catch part of a game. The outside amenities during summer time have grown and continue to accommodate without interruption in service. My only recommendation for this very well run Inn would be to upgrade their TVs and rooms to Smart TVs and have USB connections around the room especially next to the bed. If your stuck in the room for a bit during winter at night, it would have been nice to watch a Netflix movie while drinking some coffee by the fire. But I think in time that will come as it has to most upper tier quality Inns. Would highly recommend this as a nice getaway for a couple or family for the weekend if its in your price range. Five out of five stars.

Very clean room, nice view of the costal area from balcony. They are under remodling so some areas were umderstamdaly rough. Bit the awesome staff find us the perfect room was appreciated. We will stay there again soon.

Lovely spot. Beautiful rooms and helpful staff. We will come again

Nice property and service in a great location.

Large room recently updated, didn’t hear other guests

Great hotel for the money, though it's a little off the beaten path (I had no idea where to find Old Saybrook from the hotel location). Still, it was perfect for my needs. They had a nice (free) continental breakfast and the pool area was great.