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Attentive staff. Enjoyed my stay.

The hotel and staff were excellent. The facilities were well maintained and clean. The room had wood or wood-look floors, no carpet. It had all the basic stuff, king bed, desk, TV, nice chair and ottoman, shampoo/conditioner-one, shower gel, bottle of water, and plenty of towels. No snack bar or alcohol in the room. The restaurant was first rate, but the menu was only available in Spanish. I had to ask for help to understand the menu. Help came very easily. Received a complimentary VIP beverage! Everyone I came in contact with was friendly and helpful. Only negative during my short stay was the bad gassy smell I woke up to. The city smells bad in the morning. Not the hotel's fault at all.

El hotel y staff excelentes! Definitivamente no es un area para caminar. Pero tomando un taxi, a 10 minutos llegas al centro de Metepec.

Location

Property was a bit dirty around the building and while rooms are OK. Some work can be done in the bathrooms. Shower head was falling all the time.

I had no issues with my room. Everything was clean and space was enough. I was told my reservation was canceled upon arrival and had to pay a higher price which I did not like. Breakfast really didn't have many options. Had coffee and toast.