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We found the staff to be pleasant, attentive and friendly. The hotel is well situated next to the Drake mall and under 10 minutes downhill to the Barbican (fun navigating through the 6 foot wide lanes!). Take the lift to - 1. Very good value for the facilities provided and surpasses rival budget chains on price and location. Although next to a busy dual carriageway, the double glazing and air-conditioning blot out most of the noise. Breakfast was fine and the Engligh is well cooked, albeit limited to 7 items. Pastries run out fast and bananas don't exist! Plymouth is a large University city and so if you prefer a more sedate visit then avoid term times - offering you 4 months in the year. Leonardo does well in this hotel. Enjoy your stay - we did!

I had just developed a minor medical condition which means using a wheelchair. One to one safety briefing and a ground floor suitable room was provided. Friendly efficient staff and stunning views across Plymouth from the Penthouse restaurant.

Great staff and location is ideal

Perfect location with parking and incredible views. The hotel was impeccable and the staff very helpful and friendly. The continental breakfast had very good options. We will definitely return.

Lovely hotel just a short walk from the Hoe (lighthouse) and The Barbican. Friendly welcome, clean, comfortable, and spacious room. Quiet. Breakfast was excellent as well. Highly recommend!

This is a wonderful, grand, historic building and retains the ambience of Victorian grandeur, even though there are a few scuffs and scrapes and rusted ironwork!. The reception staff were extremely welcoming and efficient and this was the case with all staff that we encountered including the breakfast staff. The room was beautifully decorated and fitted and was very comfortable with all amenities that you could want. Lots of sockets by the bed as well. Our room benefitted from a superb sea view. The breakfast was very good, though veggie/vegan sausages would have been a welcome addition. For the price we paid, this hotel was an absolute bargain and we would love to return here again. Perfect location for anyone visiting Plymouth.