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The hotel is immaculate with all sort of amenities. The staff were pleasant and helpful. The location in the heart of Punta Arenas cannot be beat.

We booked a room with a view of The Massif and it was completely worth it as the view is incredible! You also get the same view from the dining room and bar and comfy seating areas which were great for relaxing and taking it all in. The room was clean and modern although only minor disappointment was the bathroom which could do with an upgrade to match the quality of the rest of the hotel. The pool was lovely, a great space to relax after a long hike the day before. Initially we had concerns over being isolated in this location but for a couple of days we had no issues. Good dining options in the hotel and we booked hikes and transfers through ‘The Masssif’ who are based at the hotel and we’re great. Overall highly recommend.

Good room, clean & quiet

It was a little bit removed from the main strip, which made it quiet and restful.. The service was lovely and it was the best breakfast we had in our trip -simple and delicious. I also has great views of the lake. The dinner was just ok, but we were tired and hungry and appreciated there kitchen staying open late for us!

The hotel is impressive! -one of those rare occasions when you get what it says in the tin!! The building is impressive, the spaces are well-lit, comfortable, facilities are good, staff is super-helpful, the food is amazing, the rooms are spacious. The views are great, short walking distance into town; and you are the doorstep of Torres del Paine!

Great spot to stay near Torres del Paine. Service was excellent and very accommodating to our schedule. Room was cleaned daily. Showers had hot water. Dinner was excellent and breakfast was good. Would highly recommend.