- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a excellent spot close to everything I would stay here again
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Located in Millers Point, The Lord Nelson Brewery Hotel is in the city center and near the airport. The Rocks Markets and Pitt Street Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Royal Botanic Gardens and Hyde Park. Looking to enjoy an event or a game? See what's going on at Sydney Cricket Ground or Qudos Bank Arena.
Check in was unorganised but did actually happen eventually. Room was ok but small had to put the suitcase in the bathroom. Got back to the room after a full day out looking forward to a nice hot bath. Oops no hot water. Called and was told the plumber had just been and would be ok in 15min. Tried again in about 1hr. Nothing called again and was told it won’t be fixed until the morning. In the morning still not going. So had to check out. When I explained I was told the water would be fixed. He simply said no way and dismissed me as a lier. I then proceeded to just leave without even a simple apology. Still waiting to see if the extra night I paid for is refunded. Never again. Staff were nice but management are rude and really have no concern for the customers